Firestone Complete Auto Care

Address:	815 Dixie Dr, Clute, TX 77531, USA
Phone:	+1 979-529-4114
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM Closed

Location

Photos 5

Reviews 17

Suchit Malhotra

I had an appointment today at 10:30 AM. I was told the service time would be one and a half hours...1.5 hours. After 2 hours, my car hadnt even made it to the service station. They said that I will have to wait another 45 minutes. The manager went to the service station and started yelling "hurry up over here." 10 minutes later, I was outside the shop with another customer and we heard a loud bang. That customers pickup truck had slipped off the jack or the jack gave out, not sure what but there was damage to the vehicle. The technician responded, "The truck is alright." But, we could clearly see the frame had bent. The manager said jokingly, "The jack couldnt handle the trucks weight haha." I dont think the situation was comical to the truck owner. I left without getting a service. The manager walked to his guys and yelled, "second customer is leaving without getting a service." The manager handed me my keys and didnt apologize. Slow, terrible service with a potential of damaging your vehicle.

davisfrombelton

Went in for an oil change, wipers and possibly an alignment. They took it upon themselves to remove my battery cable without asking me for whatever reason. I get back there to find that out and have them put them back on. After a 30 minute wait for that (they said it was ready) I get my keys and drive back north to Houston. This is where it gets interesting. The moment I completely let off the throttle the engine dies. Every time i go from any rpm down to an idle it knocks and dies. Not sure how they could have found a way to take my truck out of commission but they did. Our company fleet stopped doing business with them due to stories like this. After my trucks "fixed" I wont go back and I strongly suggest you dont go there either unless you love pain.

CharylLynn Sinner

They took care of me immediately when my suspension went out! My racket pinion snapped, tie rods were completely frozen and the subframe had completely sheared off. Zack was Amazing in explaining everything and showed me the damage to my car. The entire Firestone Team expedited the repairs and went over the rest of my car. I have complete confidence that I can Safely drive my car now. Thank you Firestone!

Rae L

My car had an issue and I happened to be close to Firestone so I pulled in. They guy at the counter wouldnt even generally look at my car because it was 7 minutes after closing. The door was Atul unlocked and I had been able to walk in and talk to someone. They were checking in a customer as we talked. Never will go there again for anything.

David

Have bought over 4 sets of tires from this Goodyear location. Needed to get a flat fixed. After 2.5 hrs still havent fixed flat! Guess because I wasnt buying anything not interested in taking care of customer. Well you can count on me not buying my next set of tires at Goodyear!

Matt Brady

was told my car would be ready in a hour or so at lunch stopped by at 4pm and they have not touched it. I dropped it off at 8am and was told it would be ready by 3pm it was back for a alignment they did a month earlier and was wrong. been here twice and it was bad both times.

Glenda Brady

dropped my car off at 10 am for a alignment at 4:30pm my car is still not ready. do they not think that I dropped it off early for a reason. when I drove by at 4 pm they just pulled it in so I guess it will be 6 pm or so. they just push you back if youre not sitting there.

Bryan Hogan

Tried to get an oil change and dude said I have to drop my car off for an oil change and be ready in two hours!! Haha wow never in my life did I know an oil change takes two hours and never have I ever had to drop off my car. Wont even think of coming here!!

S Rip

I have been taking my car regularly to Clute Firestone for several years because they always provide reliable, fair, trustworthy service. I have found Scott and Zack to be very personable and efficient understanding the value of my time.

David Stout

This place does not have qualified mechanics. They only have parts changers and will sell you a lot that you dont need. They are very dishonest. Find another repair shop.

Jeffrey Mason

Been here multiple times. Straight shooters, helpful and competent for routine and non-routine matters. Have done some diagnostic work free; decent turnaround time.

Anonymous User

Great service, took my car without an appointment. Told me a I was next, waited about an hour and i was out with a repaired tire. Attendant was polite and personable.

Greg Geter

These guys are honest about work that needs to be done and will not upsell. They are very busy, so call ahead.

Elizabeth Dougharty

Scott goes out of his way 2 make certain his customers are pleased with the service.

Joe Clay McShan

Heading used Firestone in years but had a really good experience at this one

Luiz Mattos

They have the best Customer Service, good prices, friendly service.

Dian Long

Great guys can get your tires checked and free air