Parkway Family Mazda

Reviews 3

DO

Donna P.

I cant really say anything about having visited Parkway Family Mazda, because I have never been there. I can say, however, that I think they have some well-qualified people working there. One in particular, is Tiffany. I emailed the dealership this afternoon, inquiring about their cars, in particular, the 2017 Mazda Miata RF Grand Touring. They almost had what I wanted, but the interior wasnt the color I needed or wanted. Tiffany offered to try and get one the next time they ordered cars, or something like that, I might have that wrong, but she offered to help me and said the next time we get some more cars in, if there is one out there that is just what you wanted, I will get in touch with you, and well take it from there. When I called Tiffany back, because she initially called me, and I had just stepped out of the house, for like 2 seconds when she called, she was the kindest and friendliest sales person I have ever spoken with or ever encountered at a car dealership. She answered the phone very upbeat, friendly, and with a great attitude, and said How are you today? I said fine, and I asked how she was. She then said, how can I help you today? I was asking about the possibility of them getting one of those vehicles I wanted in blk on blk. She told me what I have already said in the above paragraph, but she was so helpful and I told her I lived way out of town. She was very positive, and she said that was fine, I told her that I could tell she liked her work, because she sounded so happy when she answered the phone, and that she was pleasant to speak with. I told her that it was easy to see that she had people skills and that she enjoyed working with the public. I also said that I could see why they valued her at the dealership, and that she was a great asset. She seems to be a person who would go out of their way to help you, and she also seemed very knowledgeable about the vehicles they sell there. She made me feel as though I was an old friend, like I had known her all my life or something. I have never gotten any vibes like that from a car dealership before. I thought wow, I have never even met her in person, nor anyone else there either, but I really feel as though I would enjoy buying a car there, and that they would not treat me like a stranger, if I came back, and needed some help, because the car had broken down or wouldnt start. I was impressed by Tiffany and what I heard about the dealership in general. I know all of the people working there work very hard, and that it is not some easy job. The way Tiffany handled herself today, though, made it sound like it was an easy job if you liked what you were doing and you liked working with people. She came across just that way, because you could tell she liked what she was doing. That is what I think it must take to sell vehicles at a dealership, and I believe she possesses these skills plus many more. Even though this type of work is really hard, with long hours, I hope she stays with it a long long time, because she really proved herself this afternoon when she talked to me. I also think Parkway Family Mazda needs her too !

MI

Mike Moulder

I had a horrible experience here with the Mazda service department, let me just give you a quick summary of what happened: My car had apparent internal rodent damage, which is making my AC fail, so I was trying to process a claim through insurance. I dropped off my car with a service advisor and explained that we needed to open up the car to expose the wiring prior to the insurance adjuster coming. The service advisor assured me that would be done. I called two days later to get an update - after finding out my service advisor quit, the operator connected me to another service advisor. After no answer, I left a message to be called back. I called back again 6 hrs later, again no service advisor was available, so I explained the operator that no one had called me and I already left a message. The operator personally took a message and assured me I would be called back by the end of the day. No one called. I call again the next day, explain I left two messages, no one has called, etc etc, again no one is available, operator says shell talk to the manager. 6 hrs later still no one has called... (these messages really paid off) so I call again, basically acting like a jackass at this point because of the ridiculousness of the situation and demanding to talk to someone and get a status update.... So finally I get connected to a different service advisor. They tell me the adjuster has contacted them and will come in a couple of days. GREAT. The adjuster arrives a couple of days later, and calls me because none of the work has been done to expose the damaged wiring, and she needs to come back when its exposed... I explain I told them to do this, and the adjuster says my (current) service advisor is not there so she cant even explain to them what is needed. At this point I am so frustrated by this whole experience and the fact that it is incredibly difficult to even connect to a service advisor that I elected to pick up my car and move it to a different mechanic. Unfortunately I will have to drive out of my way to a different Mazda dealership for future services.

TH

The Open Road Auto Reviews

Im only giving Parkway a 2-star because Im feeling generous. Im not pleased AT ALL with my experience, especially with the service department here. I recently took my 2014 Mazda 3 6-speed manual in for service because one of the air vents in the dashboard, broke and had to be fixed under warranty and to have the tires checked. When I first took the car in, the service adviser acted like she couldnt find the problem...giving me the usual WTF face! Because the parts had to be ordered, I was told to come back another time. I was even hesitant to bring it back just because the service department was just not up to par with all the others Ive encountered before (coming from a pure Mazda family). The second time around, I dropped my car off and the lady at the counter had a hard time getting a hold of ANYONE who could drive a stick shift transmission. REALLY?! You dont have anyone in your team that can drive one of your own brands vehicles? Whos gonna take care of the MX-5 manuals and other manual cars when they need to be driven in for service? On a final couple notes...firstly, WHEN A CUSTOMERS VEHICLE IS READY, CALL THE FREAKING OWNER! I was told my car had been ready for at least a few hours by the service adviser and I had to scramble to find a ride over there because their damn shuttle driver took almost 45 mins to even respond (had JUST left when I arrived) and their service department was about to close for the day (with no way for me to get home or back to work the next day possibly). Secondly, IF I TELL A MANAGER I WONT SELL MY CAR...DONT KEEP EMAILING ME 10 F***ING MILLION TIMES REPEATEDLY!! Its so freaking annoying and Ive NEVER had another dealer do the same thing to me with any of my other Mazdas/ other vehicles. This place BARELY knows and thing about customer service and I can officially say I will not be coming back! So Ill just be ZOOM ZOOM ZOOMING my butt down to Jeff Haas or Russel & Smith Mazda because I was treated very nicely and respectfully when I went to visit them both recently (for comparison).

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