Atlas Plumbing & Heating Co

Reviews 3

BR

Brandon Ramirez

STAY AWAY!!! ZERO STARS!!! I chose to do business with this company because of the reviews and their A+ BBB rating. Hopefully I can spare someone else the trouble. This company and its owner are very disrespectful to the customer and have ZERO people skills. First of all they charge you $$ just to come out to your home and diagnose your problem and give you a bid. Pick a different company that will do this for FREE - there are many licenced/bonded and A+ BBB companies in the DFW that will do this for free. Secondly they bill you by the hour, not by the job. This is where they can really run up your bill. Other reputable companies will do plumbing work for a flat rate with no hidden expenses. When I first called Atlas I was impressed to speak to the owner Sonny who quoted me a price on the phone to install a new shower faucet, raise the drain up an inch, and move the valve up and over. We were doing a shower remodel. The wall was already opened up and was ready for the plumbing work to be done. We wanted the faucet installed so that we could build the wall up around it. Sonny quoted me $300-$400. When the actual plumber came out he did the work - minus raising the drain because he told me the drain didnt need to be raised mind you- he gave me a bill that was just a shade under $600. I asked him why was it so much more expensive than what Sonny had quoted me. His response was that he brought a second plumber with him so they could do the work in half the time. So I had to pay for the extra plumbers time/labor. It would have taken him twice as long if he didnt bring the second plumber so he claimed. Feeling as though I had been taken advantage of, I paid the man and decided I would never do business with Atlas plumbing again. Id just chalk it up to a loss and move on. Once we had the new shower wall up we called a new plumber to hook the faucet up for us. He could not get it to work properly and said the faucet valve was defective and should have been tested by Atlas before they billed me. I really did not want to do business with Atlas again so I called another plumber for 2nd opinion. It was the same verdict. Defective faucet valve should have been tested by Atlas. Then, they told me how to fix my problem: remove the defective shower faucet valve and replace it with a new one that is not defective. They also recommended I call Atlas to see if they would help, considering I paid them $600 already to install this faucet. So I called Atlas to talk about the problem and see what options we could come up with. However Sonny quickly let me know in a rude way that his company was not responsible for the defective valve because I purchased it from Lowes. He was very crass telling me that its not his fault and he is not just going to "open up his wallet and give me his money." Appalling. Is this the way you want a plumber to talk to you when you have a problem? I tried to reason with him. I said Im not asking for any money back. He said well it certainly would not be covered by any warranty on his companys work. I said thats fine. He said he would see if he could get Curtis to come back out and look at it. I said okay sounds good and the call was ended. After thinking about how that conversation with Sonny went I became more and more unhappy. I decided to call him back to tell him I was unhappy with his response to my problem. I wanted to give him one last chance to show me he can offer an ounce of customer service. He again was rude and crass. I told him I will not do any further business with his company and to not bother sending Curtis out to my home. I also told him I would file a complaint against him with the BBB. He proceeded to call me an A@@hole and hung up on me. Now, if that sounds like the kind of customer service you would like then by all means call Atlas Plumbing for all your plumbing needs. Again, I dont want any money back from these people. Just hoping I can steer at least one customer away from them :)

DO

Douglas Boettcher

Yesterday I had the pleasure of waiting for Atlas Plumbing to show up and then paying over double what I expected. I was originally assigned a 10-12 morning time slot, but then received 2 phone calls delaying that till 1:30 when their guys showed up. I needed them to unstop an upstairs sink drain line that 2 sinks were connected into. I suggested that the plumbers access the lines from a readily accessible sink line in a restroom. They decided they didnt like that idea and wanted to look for a stack vent to go down on the roof. After exploring that option, they decided my idea was better (about an hour later). They ended up running their auger down the main 1 1/2 " sink line and said they encountered a grease buildup about 30 feet in. So an hour and a half later they presented me with a bill for $ 522. This was over double what I expected. I had been told by their dispatch that there would be a $79 trip charge and $42 charge per quarter hour. They ended up charging me the $79 trip charge, but $ 63 per quarter hour, because they had 2 guys, and a $ 25 Auger rental charge. I contacted the Owner to express my displeasure at being overcharged. Ben called me the next day basically to explain their charges. He said while they did quote me a rate for just 1 guy, he was glad they sent 2 because they needed 2 guys to carry their Auger up the stairs to the 2nd floor and would of had to come back if that guy hadnt been there. We discussed it further, but it went nowhere and now Im out the $522 for something that shouldnt of cost over $250. On a positive note, Eddie and his helper made sure they cleaned up after themselves, which was much appreciated. I will also point out that Eddie told me that Atlas would only warranty their work for 1 day. In my conversation with Ben, he extended that to 30 days.

L.

L.M. Stacy

They were good and very nice overall to deal with. We needed plumbing work ASAP and I talked to a lady who was very nice and she said she would have someone call me right back. I had to call them back and I talked to the owners son. He was very nice and tell him I decided to go with Roto Rooter because I needed someone that day and could not wait however I ended calling Atlas back because the Roto Rooter guy (he was very young) could not tell me who I needed to fix my sink that had fallen. The owners son at Atlas took the time and explain to me who I needed and gave me a recommendation. Unfortunately I ended up getting someone else to fix the sink and I called Atlas the very next day to hook up the sink and a new garbage disposal. However the part I am not the happiest with Atlas has to do with the plumber himself because when I asked him about a part in the sink if he had match to the part he said yes, but his part didnt match my sink. He was very professional and knowledgeable about plumbing. He did do a great job otherwise but I could have done a better job replacing the part to my sink by going back to Lowes and getting the part myself. Am I happy with Atlas and their customer service? Yes for the most part but if you want parts to be matching inside your sink I suggest you buying the pieces yourself and handing it to them because they wont have it otherwise. They are very accommodating when you need someone ASAP and helpful too!!!!

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