J & K Plumbing
| Address: | 813 Glendevon Dr, McKinney, TX 75071, USA |
| Phone: | +1 972-569-6847 |
| Rating: | 2.1 |
Location
Photos 1
Reviews 7
TJ
TJ Antaya
This is the worse experienced with a company associated with my home warranty. The first time the company was called to my residence, the technician replaced some parts on the water heater and said it was an electrical issue, and that I needed to replace the breaker in the electrical panel. I had a certified electrician replace the breaker and do a check of all of electrical components tied to the water heater. We continued to have issues with the water heater. Placed a recall on the ticket for them to come back out. One of the owners called me (Kathy of "J & K") and proceed to tell me it wasnt my water heater (this is before the technician was even onsite to assess). I was then told that a there was no way that it was the water heater and that she was going to have a electric company called after her tech came onsite. Her tech then came onsite and discovered a internal water leak in the tank, and that the electric lead was submerged in the water electrifying the water itself (stating that he cant believe he missed it the first time). The techs report back to American Home Shield only stated " internal water leak" and needs to be replaced. I dont want any other customers to be potentially placed in this dangerous situation (so DO NOT EVER USE THIS COMPANY). Also, the fact that the owner of J & K lectured me, argued with me, and stated that it was everything but the water heater is absolutely uncalled for, and goes against any business ethics 101.
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Sam Cee
Was assigned J&K by American Home Shield. I have used several plumbers from AHS and most of them are great. Unfortunately, J&K isnt one of them. First I was told the leak was caused by ground movement and the warranty service wont cover it and wont touch it. I hired a professional company to discover the slab leak and didnt discover any. I asked J&K to come out to check the leak and the plumber suggest a valve on the shower head needs to be replaced. Since its an older value, he doesnt have the part and needs to be ordered. Weeks went by without any update. I called them up and they told me they will check on the order and call me back. No call that day or the next. I call them back asking for a status, and was put on hold for 15 minutes and got hung up. I tried calling back, no answer, and got voicemail. The next thing i know, I got a call from the warranty company telling me that the repair wasnt covered because the leak is caused by high pressure on my water supply. They say it will cause $750 to fix the problem, because it involves replacing all the valves in the wall. A total scam. This company lies, lies, lies to get away from doing any small repairs. I will have to see how I can get AHS to drop them as a vendor.
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Amanda Love
Absolutely do not work with this company. Office staff as well as in home service reps are so rude. Told us when making the appointment we would get a call when the tech was on the way to our home approximately 15-30 minutes before arriving. The dispatcher called at 9:09 AM and said the driver was at the property and no one was answering. I explained that was expecting a call from them letting them know they were on their way, but didnt receive their call/message and I was at a class with my daughter and I could be home in 7-10 minutes. Kathy was the woman on the phone and she is extremely rude. Told me that my husband was a liar for letting me know theyd give 30 minutes notice. The same woman then told me I should drive faster (despite having a 2 year old with me) so her plumber could get to his next job. We are talking about a 5 minute drive and she acts as if we just cost her plumber 3 days of work. Do yourself a favor and find a company that actually cares about their customers! They havent even begun work and this might be the most unprofessional company I have ever dealt with.
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john ousby
1.0 star rating 12/31/2015 Got allocated J&K from American Home Shield (AHS). Tech was nice enough, however got a call from AHS the next day saying it would be an additional $505 to bring my water heater up to code Spoke to the lady who answers the phone at J&K who said the bulk of the cost ($315) was for an item that was required in the texas code for water heaters. Turns out that was not true. Confirmed as a lie by the city building inspector. Should have been a bill for less than $200. TBH, what rang alarm bells first was that they do not accept any form of payment apart from cash or cashiers check, given to the tech in advance of any work being done! not even personal checks. I then looked online and saw all the terrible reviews and went with someone else who did a great job much more quickly and accepted all forms of payment (needless to say they had great reviews online too).
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Nicole Hulse
Do not use these people!! They came this morning to get rid of our old water heater and needed to drain it... well they ended up flooding my sons bedroom (garage converted into bedroom) they ruined his computer and carpet! I walked by to see everything under water and the technician needed towels- lots of towels... they did not turn off water valve and completely flooded my home. No warning that this might happen and they completely relied on me for bucket and towels. They are not taking responsibility for their actions,they refuse to pay for damage or even confess up to it. They blame it on an old water heater and pressure from all the sediment. Look mistakes happen but geez take some initiative. I will be reporting this issue and their negliance to resolve it!! They had no idea what they were doing and no need to be in business! Be aware this company is awful!!
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Carol Carter
AHS (home warranty) referred JK Plumbing to address a leaking water heater. The company contacted us within 48 hours, came out to assess the issue and provided a detail and thorough explanation of the problem. Additionally, the plumber re-wired our water heaters so that the one still functioning was able to provide us hot water until the non-functioning water heater could be replaced. They came out a week later to replace the water heater. They arrived when expected and got the job done in 1.5 hours. The only complaint is that the company didnt accept credit cards or personal checks, and only accept payment in the form of cash or cashiers check (#canyousay"antiquated"?). All in all, this wasnt a bad experience, considering it was driven by the home warranty company.
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Anonymous User
They did some warranty work for me on a toilet and stopped when they said they needed to check if some of the work would be covered by AHS. But instead of calling them like everyone else does, they said they had to e-mail the issue. Well they left my toilet loosely in place and the next day my whole house smelled like a sewer. 2 days later I called them and they said they were trading e-mails back and forth with AHS. They didnt really seemed concerned when I mentioned that we had to live with raw sewage smell. I called AHS and found out they work was not covered and that J&K wanted to charge me $340 more to fix the issue (Insert a flange extender). Called another plumber and he fixed it quickly for $225. I never heard back from them - Thank God.