Mr. Rooter Plumbing of Dallas

Reviews 5

MU

Murrine Collector

We called Mr. Rooters Plumbing company because we had seen their van in the neighborhood and expected quality work. He took advantage of the situation he was given and slammed a $11,000 quote for the diagnosis, water line(s) repair, and a brand new water heater tank that was not needed. We had also told the plumber that the tiles in the kitchen & pantry were noticeably warm and that should have indicated a hot water line leak. Before beginning any type of work, he put forth an aggressive ultimatum demanding a signature or else he would leave. Under the pressure, we signed the papers to get all of the issues fixed. We were under the impression we would have zero leaking issues once he had completed his repair job. So then the Master/Senior Plumber came to check out the property and to see if the job was done correctly. He gave us the OK to repair the drywall and cover up the holes made by their contracted company (for the record, they did not come back to repair the walls). A couple of days pass and the same foundation leak issue was found around the perimeter of the house (same issue we had before we called Mr. Rooters initially). We called Mr. Rooters under the impression that everything was fixed but after another visit, they then informed us it was the hot water line that was leaking. Now, they have deliberately ignored this issue even though on the written contract. The plumber had written that there was a cold and water line leak. If he knew there was a hot water line leak, why did he ONLY replace the cold water line and then replace the water heater tank when the leak was coming from a pipe? On the contract, it says that the work is under warranty for 90 days yet we have failed to receive any sort of compensation for their incompetent work. We also opted for the "Customer Protection Plan" for 3 years but it seems like that is irrelevant. The plumber price gouged us for multiple reasons based on assumptions and lack of integrity. All in all, they are thieves. I would not recommend this company to anyone living the DFW Metroplex.

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JO

Johnnie Groves

TERRIBLE EXPERIENCE. OVERPRICED, BAD CUSTOMER SERVICE. I called M rooter after i broke a 1/2 in copper line attempting to change the hose bibb in my front yard. I turned off the water to the house and wanted to get the water turned on that night. They informed me that i would pay a 99$ emergency fee to get a tech out that night. i agreed and needed to give them my card number before they would send a tech. After the tech arrived he looked at the problem and informed me that the work could be from $300-$700 dollars but informed me it "Would not be that much." I agreed to have him do the work believing him that it would not be that expensive. At the completion of the work he asked me to sign a blank invoice stating that it was late and he would send me the completed invoice first thing in the morning. Instead i received multiple phone calls saying my card was declined which did not stop them from re running my card until it went through. So i was charged $700 with no invoice or detailed bill of why it was so much. After a week of harassing them for the detailed bill. I received the invoice which charged me $653.24 for about one foot of 1/2 copper pipe. Then i noticed that that $653.24 was the total until he added a hose bib for $46.76 scratched out the total and put the new total of $700.00. After attempting to call again to find out why it was so much i was told "it is what it is" and that i couldnt talk to anyone else about pricing. The tech was at my home for less than 2 hours with less than $50 dollars in material. I would not recommend this company to anyone. Rip off/ con artist. TERRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. EXTREMELY OVERPRICED. PLEASE SAVE YOURSELF THE MONEY AND FIND SOMEONE ELSE.

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77

7777gonzy

Very bad and expensive experience. I had a leak from my upstairs bathroom on Saturday evening. They came promptly to diagnose and fix the problem. This is where the problem started. It seemed every 15 minutes they found something new and more expensive to fix. After 2 days and $2500 later I was told that they needed to dig up my front yard and lay down new sewage piping etc..... (estimated cost $12,000). I thanked them for what they had already done and told them I would have to think about that. 10 days later the same leak happened in the same upstairs bathroom. I called and told the office and told them What had happened and asked about their "guarantees ". I was told the same tech would look at the problem and re-evaluate. I was also told that if anyone touched the work done or attempted to fix it, that would void the warranty. I went ahead and called a friend who is a contractor and had him take a look. He was furious. They put the WRONG piping in and did a shoddy job. I did NOT needed any of the "extras" that I was up sold. In 2 hours he managed to properly fix the mess Mr. Rooter made and replace the ill fitting parts. The whole thing cost me , including parts, $180. It took less than 2 hours to fix and that included the drive time to Home Depot and stopping on the way to get a sandwich. Would I use Mr. Rooter again? Hell No! It would be better to shut off the water and and hire a reputable company. Avoid them like Ebola!!!

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WA

Wayne Walker

Sunday 11 AM, Oct. 23, 2016. Leaving for vacation tomorrow and have children and grand children coming to the house this afternoon to carve pumpkins - an annual activity. Our washing machine started pumping water on to the floor. These kind of things never happen at a convenient time - it always creates a crisis. My daughter recommended Mr. Rooter - she had used them before. I called the number listed on the website and within 5 minutes Paula called me back. She scheduled a plumber for within 2 hours. 10 minutes later she called me back and said that she could have someone there within 45 minutes - was that okay? Heck yeah! Armando C, showed up right on time. He was well dressed, clean and his truck was also very clean. He came in, performed an inspection and told me how much it would cost before her started...oh and also told me that if I didnt want him to do it, there would be no charge. About an hour later the job was complete. He cleaned up the mess from the flooding in my utility room and left it cleaner than it was when he got here. Armando, also inspected my hot water heaters, which are both 12 years old, and gave me information about options and what to expect from heaters that old. Im happy and give Mr. Rooter 5 stars! Their price was fair - did not charge overtime for a Sunday service call. The were on time and very friendly. They will definitely get the call for my next plumbing need.

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DA

Dana Cooper

Late Saturday afternoon, Labor Day Weekend, my kitchen sink backed up after hosting a luncheon for 12. And, to make matters worse, my husband was out of town on his annual dove hunt. What a dilemma I was in. Sink full of dishes, and water backed up in both sinks. Help was needed. I decided to look on line and see if there might be a plumbing company that could assist me...and, I located Roto-Rooters advertisement stating they were available 24/7. I called, got their answering service, who said they would forward my call to one of their plumbers. I was skeptical, but within forty minutes a very nice young man, Moses (Moises) Perez called, and said that he would be at my house within the hour, and he was. He did a quick assessment; discussed the his procedure, and asked me if I agreed to the plan/cost. Which I promptly agreed to, because it was both $$$ fair, and logical. Moses, was most considerate, using shoe covers, gloves, clean drop cloth, etc. After "snaking" my clean out valve, he even washed/cleaned up my patio. Wow, I was back in the dish washing business in about one hour. Very rarely, have I posted a review, but I was so impressed, and most appreciative of his prompt attention and professionalism I had to share. Thank you, Moses/Roto-Rooter, for saving my evening, and the rest of the holiday weekend for me! Dana C

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