Castle Nail Spa (in Mockingbird Station)

5319 E Mockingbird Ln #150, Dallas, TX 75206, USA

Address:	5319 E Mockingbird Ln #150, Dallas, TX 75206, USA
Phone:	+1 469-334-0468
Site:	castlenailspamockingbird.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–10PM 10AM–10PM 10AM–10PM 12–6PM

Location

Photos 100

Reviews 5

Vanessa Meier

If I could give this place ZERO STARS I would. So....My sister and I are new to Dallas and were referred to Castle Nail Spa as we were told that they had "exceptional customer service and great products". I beg to differ, this is the case if you are looking for A BASIC PROM manicure. They are way overpriced, for a service that they cannot match. If they could, they would have been able to fulfill a $65 GEL CHROME polish service. However, my sister had to return, not once but twice to have the chrome polish redone for first, being too thick, and eventually FADING!!!! They "guarantee" 13 days and I even overheard several employees stating their work embodied that, however, when you go back WITHIN those 13 days, you are met with a piss poor attitude, being told you are "picky" compared to other customers, and eventually that they do not have the "time" to even do the service of the gel chrome- and offered a $15 refund. Why even have a Chrome option if you dont know how to apply it?! Ive never heard of such a business that does not accomadate its customers to their fullest capability. Business 101=Happy Customers, make Repeat Customers. In my experience Castle Nail Spa, I had an appointment, was not seen until 30 minutes after set appointment, I sat in a stool on the side of the tables while a gentleman did my nails standing up, I was offered a beverage 3/4 into my service, while a customer next to me had 3 beverages and the icing on the cake was being shaded by the nail tech next to us who made a comment about the stiletto shape of my nail-that she did not like it, while she did her clients square short nails. The place is always busy, jammed packed so Im sure customer service is a foreign language-yet still needs to be applied because there are many other nail shops! Save your dollars, time and go where you are appreciated and where you wont have to come back within a week for the same repeated service:)

Leah M

I used to LOVE this place but after how I was treated today, you couldnt pay me to return!! I was a faithful customer for almost a year and never had any issues. I returned the day after getting my nails done because as soon as I did anything with my hands, the powder started to come off almost jelly-like. I told them I have never had any issues before and that it was most likely the powder being defective. If I wouldve known the type of response I was about to receive, I wouldve NEVER gone back with my issue to even give them a chance to fix it. When I spoke to my nail tech about what happened with my nails (that I have been faithful to for almost a year), he basically said the nail issue was MY fault, and that I would have to pay full price for him to fix it since I didnt want to get the same defective color again. While getting my nails re-done, he then tells me I should "find somewhere else to get my nails done in the future" and that he would no longer be willing to do my nails (um...EXCUSE ME!?). I was absolutely shocked and extremely offended. He continued to make me feel so horrible about it, I literally started apologizing repeatedly and crying in the nail salon (talk about embarrassing). I asked to talk to the manager and told him everything but at this point Im so embarrassed and upset at how the situation was handled, you seriously could not pay me to go back to this establishment. I cannot believe how I was badly I was treated, belittled, and disrespected in front of everyone there, including several other paying customers. Do yourself a favor and just avoid this place altogether, because if anything EVER goes wrong with your nails, you WILL be punished for it.

Ms. Crow

I gave it a 2 because it is a nice place. They are over priced. That is the first thing I noticed. I thought if I were given wine like I was told, it would be relaxing and worth. I was offered no wine or any drink. I was told the wait would be 15 minutes and I waited 40. I finally got a young man who was very unhappy with his job, doing my pedicure. He rushed me, my massage hurt. I felt like it was a clinic and not a spa. He kept hurting me and I kept asking him to slow down and go softer. I looked around and all of the ladies there were doing what I liked. I almost asked for somebody else but I was so mad about not being offered wine and being made wait so long, I decided then that this would be my last trip and I would just grin and bear it. I would have gone shopping if I had known I would have had to wait 45 minutes. Ladies kept coming in that would go ahead of me. I wondered if it was because of an appointment or were they getting pricier services. This was my first and last time there. What is the purpose of getting a massage if all you do it hurt the whole 30 minutes? Nails NOW gives the same pedicure but with paraffin wax with no additional cost and I always feel welcome there. I got my eyebrows waxed and I went into the waxing room and they were asking me to sit on a dirty towel. I asked her to please change the towels if she wanted me to lay there and she go an attitude. I dont want head lice, really!

Kathy Kasrai

**Update 8/10** I went back to try it a second time because my friends love the job they do here. This time they honored my appointment time and did a great job on my nails. Besides them accidentally spraying water on my feet being a little rough with the manicure I will say I will go back because I consider the fabulous job they did with my nails a redemption. :) see... I can be nice :) Made a appointment for 6:00pm and didnt get started until 6:45pm. What is the point of making a appointment when you have to wait? They overbooked everyone, people came in after me who had appointments at 6:15 and they were still waiting at 7:00pm or helped before me. The staff didnt care that it was over booked and kept letting walk ins come in telling them the wait was 45 minutes when it was actually 1 hour and 30 minutes.So disappointed in this place after it was highly recommended. (I came on a Monday). I didnt even get my nails done, I was sitting at the desk till 7:00pm and gave up with no nails done. All I got was a sorry from the front desk. Moral of the story: dont make an appointment cause they dont honor it anyway. Also, when they tell you a wait time, double it.

Ashtyn Tayler

I am hoping it was just the technician in particular and not indicative of the entire salon, but my nails are an absolute mess now. I asked for a full acrylic set of coffin-shaped French tip nails (they taper and become slender and pointed). What I got were stubby, blunt and squared off tips, that were entirely crooked to boot. Not to mention the tips and powder were stuck on so unevenly there are visible LUMPS on my nails from a side view. Lumps! I have square clumps stuck to the ends of my fingers. People cannot believe this salon did these. I asked for an embellished ring finger in gold and was told they "dont do that," despite seeing other women walk out of the salon with that exact thing! I asked the technician several times to fix the lumps and crookedness of my nails and she did not. I provided several pictures and tried to be patient and simple with what I wanted. My technician was very rude to me. Worst nail service I have ever had. Maybe they should focus on quality of their technicians and not quantity to move people through. I feel cheated and must go to have these fixed elsewhere.