MassageLuXe Spa Addison

5000 Belt Line Rd #765, Dallas, TX 75254, USA

Address:	5000 Belt Line Rd #765, Dallas, TX 75254, USA
Phone:	+1 972-924-5875
Site:	massageluxe.com
Rating:	3.5
Working:	9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–8PM 10AM–8PM

Location

Photos 17

Reviews 15

Reina G

I am livid because for the 2nd time in a month period, I was cancelled on last minute. I already suffer from anxiety/panic attacks, and look to things like massages and facials for stress relief; but instead my anxiety got worse today to almost a panic attack from the receptionist making the whole situation even worse. In both cases, the appointments were CONFIRMED the day before, and in both cases I had scheduled my day’s appointments a certain way to be able to do all that I had to do. Not to mention the extremely disappointed feeling after having anticipated a nice relaxing afternoon/evening. The first time was for a massage , which I got called one hour before, to tell me it was cancelled, and the 2nd time was for a facial, which I got called 2 hours before to tell me its cancelled. So horrible, after anticipating a relaxing evening and planning my schedule around these. They are making it very difficult for me to cancel my monthly membership. She fed me BS to sell it to me to begin with, then more BS today that she couldnt print a cancellation form until Ive been a member at least 2 months. She supposedly called the manager who said hell just deal with me tomorrow. So now I have to have the headache of contacting them tomorrow. I went ahead and signed my name on a piece of paper with a note that im cancelling membership and if they make me return when they already have my signature, I will take this to Better Business Bureau. If anyone out there has dealt with situations like this and has good advice to help me in how to get my money back and cancel my membership, your advice would be appreciated. I’ve contacted my credit card company and will cancel my credit card tomorrow if I have to, but I hate to have to that as it’s linked to so many things like my Amazon and other online accounts.

T Lo-Lo

I dont usually do this but then again i dont usually receive massages that are as bad as the one i got here. A Russian lady whose name starts with a Z ruined my experience. Half the crack of my ass was exposed...poor draping. My spinal cord was rolled over numerous times as of it was a muscle. Ouch! And my therapist talked to me the whole time. #notrelaxing #poortechnique #nowmybones&muscles hurt Also put time management. I told her my quads hurt. She literally spent 1 minute on each of them. 2 thumbs wayyyy down. More like MassageSux

Afshin Khodadad

Bad customer service. I have some isues with my membership And i asked to talk to managemant, And i have not been able to talk to manager Because she is in a meeting, or out of office Or she is off Now they made mistake abd charged worng amount to my bank And made me over drown They told me we will refound you back in a few days, but you have to take care of your bank

SAHSHA TAYLOR

My experience just now matter of fact with Bethany the front desk attendant was horrible she was short and rude I felt I couldnt ask for the services I needed as if they just dont need the business. Im sure this is a direct example of how I will be treated if I decided to keep my business here.

CT Vill

I have a massage once a week. This a very clean environment and skilled therapists. Zuleykha is very skilled and relieves my pain. I have a deep tissue message and I am very pleased. Claude

Joel Anderson

Had a good experience with the couples message. Wife was a little uncomfortable getting completely undressed and they were OK working with that. We used a Groupon and had no issues.

Cindy Dubon

Cancelled my appointment last minute. Very poor of them to call me last minute and didn’t even give me a reasonable discount or other appointment options for same day service.

Parth Raina

Perfect environment and awesome hydroluxe massage given complimentary to you as customer. Feels like you can take one weeks worth of stress out in our hour.

Layne Rogers

Best service! Enjoy my monthly massage and weekly hydromassage too. The staff if always friendly and helpful.

b vandeusen

I had a deep tissue massage with Biofreeze added it was wonderful Eva was my massage therapist she was great

Cory Loving

The ladies who did my back she was the best when i get some more money Im going back

Hackney Company

Great place, better than massage envy for same monthly rates

Brie Petty

Best facial & massage Ive had. Ill be back for sure.

Brandy Smith

This place left a terrible first impression on me.