Post & Parcel

4360 Western Center Blvd, Fort Worth, TX 76137, USA

Address:	4360 Western Center Blvd, Fort Worth, TX 76137, USA
Phone:	+1 817-232-3734
Rating:	3.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–3PM Closed

Location

Photos 9

Reviews 11

Trinity Hernandez

I was supposed to have a package delivered to my house, but was told by the website that I could come and pick up my package with a valid ID. I called the store to see if my package was there, so I could pick it up after work. I was told to call back because my package was not there and it may arrive later. I called back about three hours later 4:15 pm and was told by the "Manager Valerie" that just because I called, my package wasnt going to be there. This is a pretty important package to me and I tried to make Valerie see that, but she recklessly spewed unkindness, irritability and plain rudeness. I told her I would be reporting her and she basically said she encouraged it. Valerie also told me it was my responsibility to track the package. Hello? I tracked it to your store, jackass! She treated me as if I was an idiot, but little does she know...she is the fool. That is no way to treat a customer. I am educated and intelligent and did NOT deserve to be treated like that. Valerie, if you are reading this...I hope you NEVER treat anyone else like you treated me. I told you I was going to repot you and I am.

Susanna Latham

They are very kind and nice people. They do not lack in great customer service. However, I give them 3 stars instead 5, because they are EXTREMELY cheap! They charge for tracking on priority mail. They charged me $0.50 to tape a small box. I own my own business and would never dream of doing that. What irks me is they offered to tape it for free, if it was my first time in, but I was honest and said, "no, Ive been in several times and given you lots of business." Didnt matter. So ridiculous! I only go there if Im in a bind.

Jill E

they charge $4 more to send a letter certified and tracking then other locations. she didnt tell me till the end. I asked why so much more. she said they charge more then the regular post office and said sorry she didnt tell me sooner. I wont be going here again!!!!

Laura Stevens

WOW - talk about great customer service and excellent ethics. After they were able to fit my mailing item into a smaller box, they called me back to offer a refund - sure dont get that kind of customer service at the post office. Very sweet folks!

Mike B

Do not go there unless you plan on paying double then what the Post office charges. On top of that, they charge for tracking with priority mail when it should be included.

Gema De La O

Dont even bother to stop by close to close time, they wont want to provide service until next day. They dont know the ethics of business hours and customer service.

Jim Bellino

Th is place is great! Excellent customer service. Lost a tracking number and they took the time to track it down and e-mail the receipt to me...

Brittany Brantley

Friendly, fast, and very helpful with any questions you have. I will never go to the Post Office again.

Ashley W

They let me drop off my packages already with labels. Nice people and a cute shop.

Gina yeo-Bennett

Awesome customer service. Always polite... super helpful!

Joy Douglas

Very expensive and rude