Office Depot
| Address: | 5205 N Garland Ave, Garland, TX 75040, USA |
| Phone: | +1 972-495-4553 |
| Site: | officedepot.com |
| Rating: | 3.5 |
| Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM |
Location
Photos 34
Reviews 24
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kevin duran
Sad experience . I went in to do a simple return and the customer service area was "too busy" doing god knows what . But a friendly cashier told me she could help me . I go to her and she is about to give me my money back but the cash register didnt have enough money . So she calls the manager and we wait . 15 minutes later she calls him again and we wait again . Then she calls again and he tells her to put it on credit or on my card do something. And she explains the transaction was made with cash so she wouldnt be able to do it and I guess he was mad because she said "Im telling you I dont have enough thats why I am calling you for " then we wait again .then she calls again because time is just going by and we were just waiting there like idiots . Then when he finally comes he does not greet me nor look at me at all and he has the worst attitude ever .he didnt even tell her excuse me and just squeezed in front of her to get to the cash register and check if there really wasnt enough money .then he goes to the customer service cash register and just got it out from there . Then he put the money in the cash register where I was at and just left . His name is RYAN by the way . And then she proceeded to help me and I felt so bad for her because by his facial expression he seemed he was fixing to fire her .which made me feel really bad and I told her Im sorry I caused so much mess .at the end of the day the cashier was a nice lady the manager was very horrible . And the customer service people had this faces too that they were bothered . Horrible experience never going back I suggest no one ever does because horrible customer service should not be tolerated .
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Chrissy Sperry
Office Depot is my main office supply store. They have good prices and their website is great and you can get things quickly delivered that arent in the stores. They have a limited offering of software but have a good selection of printers and ink and general office supplies. Employees are usually friendly and helpful. It can be hard to find things sometimes but help is available. Their rewards program is basically useless and overly complicated. After shopping here for years, Ive still never benefited from it. Computer selection is small but the prices are competitive. Better than Staples.
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Ashley Huckabee
Im not really sure why when there are three people standing behind a counter in the copy area only one can help customers. I stood there for 15 minutes watching one woman help two people in front of me while another employee shuffled paper around and a third dug in her purse. Im even more frustrated that they couldnt spiral bind my job and completely blew me off. I used to work at a copy place and know this job was doable. I wont be back and I think the customer service was extremely poor.
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Nikole Witt
I agree the copy/print center could have quicker customer service. I always thought it was just understaffed, although I remember some times when there was more than one person there... they always looked busy to me though. I just love this place because the staff have always been very friendly and Ive had some really excellent computer service there. Plus they support Girl Scouts and I always appreciate that. : ) I just allow extra time if I need to print/copy.
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James Greer
Next to impossible to get someone to help you. I could not find anyone, and the girl at the register could not find anyone to help me either. She talked on the radio asking for someone to help me 3 times before someone showed up. Then they could not find the items shown in the add. Left there without what I came for.
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Brittany Pendleton
Carol helped me out very much so and I appreciate his help. I am a teacher and I was very tired at night and he guided me through the whole process. I really appreciate it. This store really knows how to handle the tax-free situation that as teachers have to deal with. I really appreciate everyone at the store.
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Ashley Orf
This is a great Office Depot and very convenient off the highway. The only reason it is not getting 5 stars from me is the slow checkout times. Usually there is only one cashier, and I believe the problem could be remedied by adding one additional. Everyone is very friendly and the store is easy to navigate.
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Jean Adyr
This is the third time I have tried to print something from them and I will never return again. Their printing center is the black hole of customer service. The only thing this store is good at is disappointment. Three strikes and Im out. I would suggest everyone to do the same.
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Stephen Prentice
I dont shop here very often but the store is well organized and the staff seem friendly. I do wish Office Depot would do away with the rewards program. These programs slow down check out when people have to find there card or recall a phone number it might be associated with.
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Leah Lorenz
Poor customer service with the printing center. Associate refused to bind material that I brought in "per a managers rule". However, their sign states they do that and I went there because I had heard of this being done there many, many times.
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Glenn Borgne
This is a VERY small office depot and it is claustrophobic inside. The sales teqm os too large and will attack you when you turn a corner. The cashiers do the best they can bit they dont seem to reqlly want to be there
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Anne Smith
I dont understand how this place stays open. No one cares to even acknowledge customers. There was one customer service rep that sat in a chair facing merchandise just feet away from us. He never said a word.
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Brian Gan
Unfortunately I only come because I know they will match Amazon prices for my printer ink. The folks are friendly but just now sure how stores like this can continue to compete against Amazon.
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dolores soza
Thank you for. Having an Office Depot near by I use it all the time Im happy with the serve, But sometime I wish you had more customer Sevice People there so the wait wouldnt be so long
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Hilary Jirasek
Layout of the store fels wrong. You much space dedicated to high price items causes a small selection of what you are looking for.
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Marcelo Galis
Fully stocked even when busy. Pricy compared to other places. Long lines eased by staff walking around with mobile checkouts.
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Danny Peterson
Rude staff. Turned away, rudely because clerk didnt know, or want to try printing a PDF file I brought on a memory stick.
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Natalie Quintero
Staff is friendly, wonderful and professional. I felt very welcomed and got my business handled accordingly.
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Carol Davis
Sitting in front - hours are supposed to be till 8pm - it is 710p. Store is closed. Wasted trip
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Tony Clay
They always get what i need done. The only issue is that the service ia always very slow.
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James Madry
Very time I go in there employees always constantly ask if I need help finding something.
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Tom Armistead
The manager here was very helpful on my last visit, general staff was also very friendly.
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kevin nicholas
No complaints. Good positive service. Could be a little quicker.....overall good place.
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Ben Walker
Its another Office Depot, I did however field the staff at the print Center helpful.
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