Service King Collision Repair Galleria

5919 Westheimer Rd, Houston, TX 77057, USA

Address:	5919 Westheimer Rd, Houston, TX 77057, USA
Phone:	+1 713-243-1400
Site:	serviceking.com
Rating:	2.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 15

Reviews 5

Ronnie H

I will never take my car here for work again. To give some background I took my car in to get a switch in my door plugged back in that had come lose, and they broke some trim on my door and tried to just set it back on as if nothing happened. They offered to fix it and set up a time to fix it, well on my way I got hit in the door so I went through the insurance company and took my car there. They fixed the broken trim as well as replaced the door but while replacing the door they tore my tint and messed part of the new door up. I set time up for them to fix both issues but instead they fixed my tint and that was it. I pointed out the door issue and they said they would send a guy to me the next day. Well 2 days later the guy comes to my work to tell me I need to take the car back into the shop so I do so and they make me set up another appointment to get it fixed. I got the issue fixed but in doing so they messed up my window tint another time. I have called them but have yet to get a response back from their rep. I am getting really tired of using my work vacation to have an issue fixed that they messed up. I can understand if it happened once but every time I take my car there to get something fixed they broke they brake another thing, it is getting really old. Once this issue is fixed I will never be coming back again and will warn all others. ***Follow up after calling the district manager I was able to get these issues fixed in a timely manner as well they offered to detail my car for me. ***Another Follow up, after submitting my receipt for the auto detailing it took a month to get my reimbursement. The day I sent them the receipt they told me that day they will submit it and let me know when they got it. I followed up after 3 weeks with an email and that went unresponded to for another week until I called them and was forward to their voice mail. Then an hour letter they responded to my email from the week before. I was told there was a "glitch" in their system and that is why it was not processed. A follow up letting me know there was an issue would have been helpful instead of me coming after them to find out. I was able to have them process the check and pick it up the next day. Lack of customer care turned a 2 day process into over a month.

James T

I was involved in a accident 6/30/17. After speaking to my insurance company, this was one of the places they recommended. Dont know much about body shops or mechanics, so I decided to go with them. They called me a couple minutes after hanging up with my insurance and since it was a Friday, they were able to get me in that Monday morning at 8 am. When I walked in, I was greeted and was helped right away. They told me that Ron was assigned to my car and would be right with me. Met with Ron, both went out to look at damages. He talked me through what he could see and answered any questions I had. He said my car would be ready by 7/18/17. While my car was in the shop, I got text updates regarding my cars progress which was nice. Ron even called a couple of times to give me verbal updates. Got a call on 7/13/17 saying my car was ready to be picked up...way before schedule!! Went the next morning to get my car. Ron went over what was fixed and everything. I asked him about something that was going on with a noise coming from the back and he happily went out of his way to take it around the block to try and figure out what it was. He took it to the garage, lifted it, looked around, lowered it, drove it again, lifted it again and was able to tell me what the issue was. That was wayy more than I expected. The people Ive dealt with here are awesome, especially Ron. Im sure this is a drawn out review but great service deserves a great review! Would definitely consider bringing my car back here for car repairs!

Bryan Gamble

My car was damaged in a hit and run (12/10/16). State Farm advised me to use SK Galleria as it was a "Select Service" shop and would require no outside work on my part. Having never had to have any work done before I took them at their word and went ahead and had my car towed here. Easy check in, was given a completion date (12/28/16). Was told by Santos, the rep assigned to my car, that the car would be ready by the promised date. That day comes, Im told it should be ready by the end of the day. Then they discovered that the 3rd party (Christian Brothers) that they had contracted to do some axle work had installed a bent axle. This happened two more times, with Santos telling me every day that the car should be ready tomorrow. He told me that every day for a month. Finally received the car on 1/20/2017. Pretty disappointed in my experience and the lack of clarity they provide when working through an issue. I understand things happen, but being told my car would be ready every day for a month is a bit egregious. Further, when I asked Santos "Who is covering all this extra work", he replied "Dont worry about it, State Farm will pay it". Kind of an odd response after all the mistakes they had made leading up to this. All in all, they managed to double the cost and time of the repair. They did end up waiving my deductible, but still, I would advise against using this shop for your repair needs.

Julie N

I was directed to use Service King by USAA for their STARS rating. The service I received from them has been TERRIBLE. I received numerous text messages and phone calls assuring me that my car would be done on Friday October 28th. My car was not ready until November 5th. I received various excuses including the bumper they initially got in wasnt the right bumper so they had to resend for another one (I guess they didnt check it when it initially arrived or they ordered the wrong one?), they guessed incorrectly about my power steering component, and as they guessed wrong, this also delayed them, and finally, in trying to get as many cars processed on the last day of the month for October to make their monthly numbers look better, mine would be pushed down the queue. Additionally, prior to picking up the car, I was informed that one of the service lights on the vehicle had come on and they didn’t know why. I was told this would be taken care of before I picked up my car, but it was not. Frankly, as they didn’t even know why it was on in the first place, I don’t trust them to fix it, so now I’ll be out even more money than before because of the incompetence. 1/5 stars, would not recommend, and highly disappointed that USAA would think this is worthy of their recommendation.

Robert Clark

Randy Jenkins, the location manager for this particular Service King is very unpleasant to deal with, and completely failed to demonstrate even a basic knowledge of customer service. Although their repair technician removed a piece of the trim from the fender of my truck during the repairs which my insurance company paid for, they did not reattached the trim correctly. When I called them and told them about it, they told me that it was their problem and to bring it back, and that they would fix it. I brought my truck back to the Galleria area Service King that had done the repairs, and had to speak to Randy Jenkins the store manager. He was evasive when I discussed the repairs needed. When I picked the truck back up, the only thing he did was to have his technician "zip tie" the trim piece to my truck with plactic tie straps. TRUST ME, YOU DO NOT WANT TO TAKE YOUR CAR OR TRUCK HERE! GO TO ANOTHER LOCATION OR EVEN ANOTHER BODY SHOP. When I complained to Mr. Jenkins that his "repair" was not satisfactory, his response was that "We can just agree to disagree - you can go" I have never received such a sub-standard level of service and incompetence before from any auto repair facility.