The UPS Store
| Address: | 15634 Wallisville Rd #800, Houston, TX 77049, USA |
| Phone: | +1 281-457-1006 |
| Site: | theupsstorelocal.com |
| Rating: | 4.2 |
| Working: | 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–5PM Closed |
Location
Photos 13
Reviews 7
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Michael Garcia
FRAUDULENT! DECEPTIVE! SHADY! I bubbled wrap all my items and then pay for UPS Store to fill the box with peanut packing and paid for additional insurance as SUGGESTED and RECOMMENDED by employees. Well unfortunately 1 of the 2 items in my packaged arrived broken. I filed an insurance claim on only the ONE item. I was told by the manager after she verified that I purchased insurance and packing that once pictures are received that I should receive payment of claim. After 4-5 weeks of "investigation" I was told my claim was denied because I did not purchase UPS Boxes or UPS full service packing. When I questioned the purpose of purchasing insurance as recommended, I was told it only applies when you purchase all items from UPS. IF this is not already a CLASS ACTION LAWSUIT, it should be soon. TRAIN your employees to inform the customer unless they purchase all of UPS labeled items and services, insurance claims will NOT be honored. Employees currently fraudulently will tell customers they need insurance. The employees will NOT tell customers they need to buy all UPS labeled boxes and services. I shipped another replacement item to my customer within days after I was informed the original had broken in transit with UPS. I had believed and trusted that UPS would operate with more integrity than what it has thus far. I have paid double shipping and less profit of two items.
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Rozelia K. Spikes
On Dec. 19, I had to send a package to arrive by Dec. 24. Considering the holiday season, I had carefully wrapped the package indicating “Fragile”, “This Side Up”, “Handle with Care”, and “Thank You”. Kenia informed me that if I purchased a box she would ensure that my package would be handled with care and arrive much safer than my packaging alone. I agreed to pay the extra $4.82 for a box that was slightly larger and allowed for protective material stuffing. Kenia handled my package as if it were a gift to a special someone with the BEST of care. Plus she has been the same the other two times I’ve been to this store. Way to go Kenia. I appreciate you! I’ve taught customer service for over 30 years. I know good customer service. P.S. My package was delivered on Dec. 24.
DA
David Buckelew
No stars. Brother ran moms company and mail is coming to box under moms company but they refuse to give us our company mail because the box was set up under brothers name. They offer no help or advise to assist us. They simply do not care.
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HAUTE headquarters
Great staff! Vincent and company are fantastic! Excellent customer service!
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Tasha O.
Friendly, knowledgeable employees!! Great service overall!!! :-)
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Darth Akbar
nice place! employees are friendly :D
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Brandon Locklear
Super nice staff and knowledgeable.
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