Northland Communications

1101 Mission Hills Dr, Marble Falls, TX 78654, USA

Address:	1101 Mission Hills Dr, Marble Falls, TX 78654, USA
Phone:	+1 830-693-7500
Site:	yournorthland.com
Rating:	1.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 10AM–3PM Closed

Location

Photos 8

Reviews 4

Edith P.

I have good experience that was until later when I decided to cancel because Time warner offered the same amount for Internet and local cable. I first called and was told to just drop off the modem . I drove to the Marble Falls office. The womans name was Brittany who never bothered to get out of her chair which she was sitting pretty far from the counter. I am pretty patient person so I just let that go. Then she told me I would get a refund put back on my credit card. I paid every month automatically via phone and paid using my debit card. I really thought that seemed odd. That was on 9/6/16. Never got reimbursed. I called customer service spoke with Jamie a woman. She told me they dont do that. At least she was not rude to me. However she told me that someone had to disconnect the cable. I am not sure why but thought whatever. She said some one would be out Sept 21 to disconnect. I received a call today that you were confirming my appointment for installation Thursday Sept 29. I cant believe this is the way you do business. I see all these negative reviews and I have to say that should say something about your company. I gave you two stars because when I had the service (Internet only) I only experienced it going down twice. I had the services for less than two months. I did reboot and that solved the problem for me. I am very dissatisfied with my service since I have been trying to cancel. I also felt like at least Jamie wasnt rude to me but still something is very wrong with how I have been treated as a customer. The woman Brittany especially because it was not necessary for her to be rude and second for giving me incorrect information. I still havent received my refund and I sincerely hope you do not send someone out on Thursday. I only write reviews if the service was excellent or if the service was awful. I was waiting to discuss with your customer service and after waiting over 20 minutes only had the optiion to leave a message and Northland was calling me to confirm an appointment that I never had. I should of got my refund right away but instead just more frustration from your company. I really would appreciate a prompt resolution and please send me my refund .

Calib Williams

Im just like the other people complaining about their internet with Northland. Sometimes it works great and sometimes I want to throw my mouse through my monitor. Random outages. Insane latency. Throughput around ~1mbps. Packet loss. Extremely high jitter. So yeah, pretty much the same complaints as everyone else here. I purchased my own modem thinking maybe it was their piece of crap Arris they sling. While this did help things a bit, it didnt solve my issues. The network is completely sporadic, especially during peak times. You get a few families pushing traffic and the internet falls on its face. I will say that when everyone is at work the latency and jitter are sub 10ms... at least where I am. I personally think the equipment being used in the infrastructure is dated. The hardware is just not able to handle the throughput requirement and load. I assume engineering didnt size the network equipment correctly or accurately predict what the growth rate would be in some areas, but you bet they are gonna put more customers on it anyway. Now I see they are offering a whopping 100mbps somewhere.... I bet that goes over about as well as daddy slapping mommy at the dinner table. Now I know Brian is going to send me a canned response on how I should email their social media mailbox in order for them to assist. Well I highly doubt my email will trigger an investment in their infrastructure in order to meet demand and provide to their customers what they are paying for. Sure you can hide behind the "UP TO 24mbps" crap all day, but we all know thats a garbage up the sleeve style, grade A cop-out. You guys love to corner these small markets where all you have to be is a little bit better than the other guys. Which honestly doesnt take much. Instead of providing your customers quality services, you provide services that are just good enough to get paid. No more, no less. Which is why I will never have you guys handle my TV services. So heres to hoping one of the big players swallow up Marble Falls, and runs you guys out of town. With the level of service you provide people are going to jump ship at just the smell of a better internet service provider.

Brock Stapper

Absolutely the worst service ever. Working on about eight weeks of service with these folks - and I would say internet has worked approximately 50% of that time. Goes from 2mbps or lower to 12-13mbps and then, for some inexplicable reason, just decides to disconnect for hours at a time. Schedule a service call and expect to wait a week or more for a technician. Meanwhile the issue, which is outside of the house and related to antiquated infrastructure, will be intermittent. I just had five days in a row of solid service yet today it goes down - no connection at all. But only during business hours with no outage known to Northland and no reason for the down time. Now that it is close to closing time it is back up and running at full capacity. Never know what you are going to get day in and day out. Will I have internet tomorrow? Who knows. I dont and neither does Northland. Have an issue? They dont know what it is but they will get someone right out within the next 10 days to take a look. Maybe. As soon as I find a viable alternative Im kicking these folks to the curb. Just terrible. Wish I could give them zero stars. If I could just get one solid week of service without unexplained phenomena I would add a star... If service improves I will update this review - I certainly do not have much faith and advise you to research and try anything else than these folks. Just awful.

John Taylor

5/20 Update after waiting 3 weeks for a technician they did not show and arbitrarily rescheduled me for another two weeks out without contacting me. I call and they set up appointment for today from 1-5 and is now 5:45 and no one here. I called customer service and they tried to contact technician and he is not picking up and his voicemail is full. Somebody needs to be fired here...maybe the CEO and BOD. They should also use the money they are spending to reply to poor online reviews on technicians and equipment. This is the only provider in our area and we have had constant issues with internet and cable TV connectivity. They have been out twice for service calls, I went to office to switch out boxes once, a splitter once and still having issues. When you call for support they have to book you 2-3 weeks out. This is for my weekend home and so I have to come in early to meet them in a 4-5 hour window on a weekday and now getting frustrating on the 4 incident for same problem this year. The seem to be under-staffed and have poor infrastructure. Also have issues during most rains. If you have a choice do not use Northland!