American Mini Storage

Address:	3900 McDermott Rd, Plano, TX 75025, USA
Phone:	+1 972-905-6930
Site:	usstoragecenters.com
Rating:	4.9
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 38

Reviews 10

Russ Campbell

We started renting from American Mini Storage in August of 2014. This facility is very close to our house so we were hoping there would be storage unit that would meet our needs (both economic and space). The manager (James Covey) toured us around the facility letting us see both climate and non-climate controlled units. Since we were selling one house and combining households we shared our plan of taking a larger unit until the house sold, then adding a second unit for a period of time with the goal of "culling" our way down to just one unit (hopefully the smaller one). James was awesome - he just listened to our plan and helped us work our plan - he was not high pressure, he just presented the options and let us make the educated decisions we needed to make during this "crazy" time. We still have two units and have been to the facility MULTIPLE times...... it is always extremely clean both inside the units and the "grounds" in general - I really appreciate the amount of space between the units as many of us are not "professional" trailer maneuverers (if that is a word) - the drainage (which is something we were paying attention to) seems to be adequate and although we did not opt for a climate controlled unit to save some money - we were pleasantly surprised of the temperature in the units in the heat of the summer in Plano, Texas ! ----- All in All - I would have to give the American Mini Storage facility and its management both 5 Stars ! ! !

Hector Flores

How do you review a storage unit? Its there, it has a fence around it. It is supposed to be secure, yet sometimes I will pull into the facility on a Saturday, and the gates are wide open for hours at a time. I have automatic payment on a credit card, so I dont ever hear from anyone at this facility. But, the ONLY thing I have ever asked management to do is to e-mail a receipt after charging my card, since I am on the road a lot, and cant always get to the storage unit (I need the receipts for my monthly expense report.). I used to get this receipt on a monthly basis, but I think they changed management, because, as many times as I have had to call to ask for a receipt and complained, you would think that this problem would have been taken care of by now. But, it is always the same story..." I sent it! Let me send it again!!" Like magic, it shows up right away!! I got an e-mail this month, and was very impressed that they finally followed through with my receipt, only to find out that the e-mail was just a request to write a review. Still havent gotten the receipt, so I will go in to the office when I am back in town, and I will be told, "I sent it! Let me send it again!!" If I were to cancel my credit card, and let them try to charge my card for the month of January, how many of you would say I would get an e-mail? How many of you think I would get a phone call? How many of you think they would just let it go until next month? (Me neither!)

Andrew Dexter

The storage facilities and staff here are excellent. On top of that their pricing was very good (we received two months half-off). To give you an example of how great they are to work with--in the craziness of buying our first house and moving we forgot to notify them that we were moving our stuff out of the unit. 10 days later we had an "oh crickey" moment. But, when we called they told us they noticed that we had moved out and went ahead and signed us out so we would not be billed an additional month. I would have paid, we had a deal, and I didnt notify them, but without even having to ask they took care of us. Customer service is clearly a priority for them! I will absolutely be going back there, and I highly recommend this place.

David Chen

Great premium service at a convenient location. Price is a lot higher than the newer facilities farther away. We used their service for about 2-3 years. No issues except that the price keeps going up every year. They did send advanced notice so the increase did not come in a surprise. Security is better than other locations because passcode is required for coming in and out. Facility is clean and well maintained. However our storage needs were for cheap balk household items that are only used once in a while. (i.e. large old luggages) Therefore we could not justify the price based on our requirements. If I had a need to store more valuable items that are needed more often I would still use this vendor.

Heather Atchley

I chose American Mini Storage simply because they are the closest climate control facility near the home we are going to rent, but I am so glad I chose them! The whole place is very well maintained, it is clean, and customer service is top notch. Lesha helped me rent two units. The process was easy, quick, and she was so nice to me and my daughter during our whole time there. There is only one entrance, but I like that there is an exit on the other side of the facility. Security is great, lots of cameras everywhere.

Toria Booker

I dont think people realize that the prices and certain things are out of this particular locations control. Those things are set by the big wigs at corporate and they should approached. Otherwise you make it look like THIS location is the cause of your low rating when it shouldnt be.This location is great. The Jonathan is super friendly and knows what he is doing. This is my first storage experience and so far its pretty fantastic thanks to that guy = )

Pat Farmer

I am very impressed with this facility and their employees. Every time I have had contact with the employees I have been treated with a helpful attitude and total respect. The facility is always clean and carts are always handy for taking items to and from my unit. This is not the first time I have used storage facilities and this is the best facility I have ever used. Jonathan has been very helpful to me.

Vijay Bamane

This is one of the best storage facility I have seen since the staff is courteous, prices are reasonable and its very clean. I would recommend for those who are looking for temporary storage needs. Lesha is one of the senior person with the energy of like 20 year old who makes sure your storage needs are properly addressed. Leaha keep it up and thumbs up for your service to community.

Jon Lawton

This is a great facility. I first used this location about 10 years ago, when it was nearly new. I cant tell the difference now; the buildings, the units, everything is clean and well organized. Im very glad that they are close and that the fees are comparable to facilities that would require a longer drive. Lesha is particularly helpful and clearly takes pride in her facility.

Nicole Clark

This is my first time renting a storage unit, and it was a very pleasurable and non-stressing experience. Nicole was very welcoming, professional, with an outstanding personality, and she took me on a tour of the facility and explained the layout of the various size units and prices. I am so excited now that Ive found a good place to store my furniture. Thank you Nicole!