Eagle Transmission Repair Shop Richardson

Reviews 3

RA

Rasy Ran

Post initial review edit: Eagle Transmission paid attention to my review and contacted me a few months later to see if they can make things right. What follows is my experience a few months after their initial job. Gerardo took the review to heart and it seems the whole business did as well when they cold called me after the feedback. They are refining their lines of communications, staffing and he offered to help diagnose and repair a transmission noise that developed recently. I was invited to come in, so I did. Gerardo introduced me to one of their long-time transmission builders, Dave, and it seems he knows them well. Also, showing me around the shop and talking about their ethics. Giving a small tour may not seem like a lot, but to the curious uninformed, or gearhead, its a warming experience. The follow-up was welcoming, and does solidify how much they do care not only about their reputation, but their customers. Initial review: I had a great feeling and level of expectation of this place, but I ended up with mixed ones in the end. Upon pulling up, I noticed they were packed and had quite a few cars outside. A good sign of booming business for Eagle Transmission, but this proved to be a double-edge sword which Ill explain later. Gerardo, my main contact, was my go-to person when I explained I was having trouble staying in and going into gear in my 03 Civic Si. He was concise, prompt and pretty professional. After detailing how I personally bled the clutch lines and replaced both master and slave cylinders, it was likely a clutch/pressure plate issue since it persisted. I agreed to them doing the labor of swapping in a whole new clutch kit. I dropped my car off on a Wednesday, brought them an overnighted new clutch kit Thursday morning, and they got started (likely) Saturday morning, despite him telling me they would get to work on Friday. One day, no big deal. Its a 7-hour job, so it should take no more than maybe 2 days max, right? Apparently they were behind and low on technicians as a reason for the Friday delay. He called me to update Saturday evening they have the clutch kit out the car, but recommended having the flywheel resurfaced. It was optional, and I figured it wouldnt hurt since everything was out already. And it should be ready Monday. They started late because of being short-handed on techs once again. Monday swings around, no update, I could call, but I did tell them to take their time and didnt want to be overbearing. Perhaps a small update would be nice. I get the feeling they are understaffed, and definitely need a communication system in place. I finally pick it up Tuesday fresh with a new clutch, pressure plate, and resurfaced flywheel (which was extra). After driving my car for few weeks, I noticed that cruise control isnt working, which it was before I brought it to them. Gerardo said to bring it in and should be a quick fix. I go in there and another guy told me the car will have to be left there all day to diagnose the issue instead. I recall an adjustment about the clutch pedal switch, and ended up it repairing it myself in a minute. Leaving a car there longer than expected definitely leaves room for improvement. Aside from speediness, the real testaments of a repair shop are the quality of the job and only time will prove how complete it will be. If youre looking for a transmission shop thats more personalized, and honestly quicker, I would look elsewhere. My advice to this location would to be more accurate with the timelines, projections, and small updates along the way definitely solidify a better reputation.

JE

Jennifer Chandler

Ill be completely honest. I thought I was gonna save money when they advertised a free diagnosis. I took my car from the Dodge dealership and brought it here. They did the diagnosis and told us that they recommend for them to pull the transmission and tell us what parts need replacing. The figure we received maybe $1500. I received a call saying they needed to replace and rebuild costing $3300., where did they get that figure from. We dont have this money. Everything that was being explained didnt add up. We were thankful that we have a friend that recommended a shop in Sachse where we are currently towing our truck now. Charging us 1/2 the cost if that. Do you know how much time, and money we have wasted so far? Both my husband and I had to take off work just to come up here and square this away. Poor souls that have no money and are on a budget that get the news we were told this past Saturday. First things first before anyone takes your Transmission apart get a few quotes, if your gutt tells you it doesnt add up, its probably true. Do not do anything without a firm price, last case scenario. Last bit not least, do not agree to have anyone pull your transmission unless you are prepared to pay the true cost of the full repair. I still had to walk away owing money to Eagle Transmission. I firmly advise you stay away from these franchises. This is the truth, I dont want anyone to have to endure what we have been through. PS. There is a walgreens around the corner from Eagles here in Richardson, while standing in line waiting on the tow truck, a gentleman was in line talking about transmissions, I asked him what was going on, he told me his friend had some repair work done at another Eagle transmission and is having to go back to have the same problem fixed. I told him our situation and he want surprised. Really? What does that say.

A

Anonymous User

Having an almost 50 year old car [1967 Impala] that I purchased from a person that treated it like crap [for who knows how long], I had a transmission that was in dire need of a rebuild. Constant slipping and sometimes stalling, it was definitely time to get it taken care of. I looked online for every transmission shop in town that had a good history of customer satisfaction. After deciding on Eagle Transmission in Richardson, I gave them a call and talked to the manager, Lewis. After breaking down what was going on with the car and telling him some of the quotes I got from some of the other shops, he gave me an estimate and told me to bring it by when I could. I dropped the car off on monday and Lewis told me hed be in touch and gave me a window of when it would be ready. Now here is where the shop earns brownie points with me. Any other garage Ive taken my car(s) to in the past, the only time you hear from them after dropping it off is when the car is finished. Lewis called me each day to give me updates on the status and anything that needed to be done. And instead of tacking on extra stuff to the rebuild [like some shops do], he asked me if Id be interested in the possible upgrades, but that they werent mandatory to make it run. I was really impressed with the professionalism and courtesy of Lewis and the shop. I had my car back in a few days, price was about what I expected it to be and what I was quoted. The only reason for the difference was the transmission was in a little worse shape than expected and required a little extra TLC. I will definitely recommend the shop to friends and anyone else looking for a place that does top notch work and will do them right. Im already lining up some other upgrades for my car and will be visiting Eagle again for their great service.

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