Service King Collision Repair of Richardson

810 S Central Expy, Richardson, TX 75080, USA

Address:	810 S Central Expy, Richardson, TX 75080, USA
Phone:	+1 972-761-0705
Site:	serviceking.com
Rating:	3.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 20

Reviews 6

Anonymous User

To avoid negligence, attempted insurance fraud and incompetent technicians working on one of your most prized possessions, DO NOT, I repeat DO NOT DO NOT DO NOT take your vehicle to Service King!!! Even if a gun is being held to your head to take it to Service King, take the gunshot wound. I was involved in a hit-and-run accident on Sunday, June 14 and my car suffered extensive body damage. It was towed to Service King that night and a claims adjuster was out to estimate the cost of damage the next morning. Initial estimate came to about $8,000. In the beginning I was told (by the Service Manager himself) that repairs would take about 2 weeks, and they "usually like to estimate about a day per $1,000 worth of damage to a vehicle." After over a month of battling with VERY rude customer representatives, constant ordering of wrong parts, delaying repairs, unnecessary repairs Service King put down the final straw the broke the camels back. In the initial accident, my car was broadside on the drivers side which set off the side-curtain-airbags for that side. While a SK technician (if the fool even deserves that title) was running diagnostics on the car, the passenger-side curtain-airbag was deployed. They first attempted to file a claim with my insurance company to pay for the repairs, and of course my insurance company had none of that and refused to pay for damages that Service King caused. The second tall-tale they claimed was that the "airbag deployed completely on its own and that it HAD to be an existing problem with the car." If anyone has ever bought a brand-new Nissan, a full-point inspection is run on the car before they can even had you the keys. Completely at my wits end, I followed the advice of my claims adjuster and had the car towed to Courtesy Nissan in Richardson, Texas to have a full diagnostics test run on the car to determine what REALLY happened with the airbag. At the first the Nissan technician had a disclaimer that they may have to run several tests on the car and call out specialized engineers and technicians to determine what happened because they had never seen a case like this before. Not even an hour after I dropped the car off at Courtesy, the Service Rep. called me back (practically laughing and saying you wont believe this) but after ONE diagnostic run, the following was determined: the cars ignition was on, the battery was still connected, AND the airbag warning light flashed for approximately 30 seconds before the airbag deployed. Service King technicians knowingly conducted the test while NOT following protocol for diagnostics. (The cars ignition must be off and the battery be disconnected.) What is even better is that the airbag "switchboard" or "black box" if you will for the car was replaced in the initial repairs on the car that Service King conducted. So not only did they attempt to file a false insurance claim, they blatantly LIED and claimed they werent at fault due to an "existing problem" with the airbag. In the end, Service King had filed multiple claims and had charged my insurance company very close to $12,000 for cost of repairs and labor. Even after being faxed the results of Courtesy Nissans diagnostics test, they initially refused to pay for the damage. It was so bad I had to contact my attorney and have him write an "inspirational" letter threatening a lawsuit unless they paid up. Service King finally and unwillingly folded after speaking with the technician that ran the test on my car, and he finally admitted to being at fault. Hopefully that idiot was fired, and this location will soon be put out of business. I have reported this company to the BBB and to the Texas Consumer Protection Agency, and they are paying for cost of repairs to my vehicle at Courtesy Nissan. Just to give yourself an idea of how long I have been without a vehicle...the accident was on June 14th, todays date is August 24th...you do the math. Do yourself a favor and save yourself some stress...DO NOT take your car to Service King!

Anel Perez

Worse experience ever. Let me start by saying their customer service is pathetic, they laughed on your faces thinking is funny to look at a frustrated customer. Ive been doing customer service for so long, and Ive had frustrated clients on my face all the time and Ive never laughed at them nor argued with them. A "good" customer service agent, would try to calm the customer down, not frustrate them more. Plus they damaged my car even more by cracking my windshield when one of their techs remove the hood without my permission, they tear it up without my consent and without a singed copy from me saying it was "okay" to do so. Their service is poor, Id give them no stars if I could, because they dont deserve a single one. Their front desk lady literally yelled across the room, and argued back with me. The person supposedly in charge while the manager was out laughed on my face, thinking is funny. This location and their service is sorry...

David Gates

All they had to do was give me a new hood, it was dented. The first time they said that they had finished my car, they left it dirty, with swirls and scratches in my paint. So I made them redo it. They also damaged my bumper while it was in their care and had to repaint that as well. It took me getting my insurance companys site inspector out to their location for them to do a passable job. A month and 2 rental cars later, they finally "finished" the job. They managed to do a decent paint job but when they buffed the hood and fenders they damaged my windshield wipers and plastic trim with the buffer ... They also left dried, caked on polish on my headlights, trim and edges of the paint. They were unprofessional, rude and I had to call them for updates, they did not keep me informed of the process or when it was done. I would stay far far away from these hacks!

dean alfia

DO Not go here even if your insurance recommends that you do. Someone hit my bumper and their insurance company recommended this place as a one stop shop because they have someone here that can make the estimate and the rental company could pick me up. If Dylan Michaelis does your estimate then you better RUN! this kid wanted to paint and blend HALF of my bumper HALFF a bumper on a benz. I dont care how good you are I will always see the blend on half a bumper. I asked him 3-4 times to call state farm and tell them that I wouldnt accept a blend I want the whole bumper painted and he simply would not do it. I went to caliber and not only they painted the whole thing they replaced the bumper completely

Eddie Damanafshan

So far it has been 3 days since I met with Daryl for an estimate. I was told the computers were being fixed and he would email my estimate within 30 minutes. I called this morning and Daryl is not working. I have to wait until Monday. The person who I spoke with, spoke to me like I was taking up too much of his time and said no one had acces to Daryls computer. Is this not a business? That explains only one thing. Daryl has not even written my estimate. Why patronize a business that obviously treats their customers like their business is not needed or appreciated?

Haobo Su

Sent my car to the shop to fix bumper. The complete date was changed for 3 times and reason is they ordered a wrong part! They said it will be ready today and looks like may be not! I will be out of country tomorrow and my car is supposed to be ready 4 days ago! Now its really hard for me to manage not mention I have to take Uber every time these days. Tried to call them but front desk transfer call and soon... voice mail. Disappointed. One start is actually for representative, at lease he is polite when he communicate to me every time.