Address: | 1201 US-377, Roanoke, TX 76262, USA |
Phone: | +1 817-430-2737 |
Site: | cubesmart.com |
Rating: | 4.6 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM |
EM
Emily McPherson
I had my goods stored here for 3 years paying $165 p/mo. for a climate controlled unit. Upon move out my boxes were absolutely covered with bugs that had rooted into the tape (that I had meticulously covered all openings of the boxes with) just to try and get into the clothing, photo albums, and typical home furnishings. There were so many spiders and spider sacs that absolutely all my furniture had to be fumigated. There were piles of rat droppings in many different areas. It was appalling. Also, my oil paintings had humidity damage and water damage. When I filed a claim for damages with their insurance company that I had carried the entire time, DENIED. I asked the management on site to prorate my last month since I moved out early and had such a horrible experience, DENIED. I have had things in storage all over the metroplex and this facility is beyond terrible as far as customer service and sanitary units. I can expect some bugs (its storage after all) but I had an infestation. So disgusting. Think twice. Look elsewhere.
ME
Meredith Scheerle
False advertising!! Make sure you measure the unit before you sign the lease. My 5X5 unit is closer to a 4X4. It was 52" X 52". That is not even close to a 5X5. I was informed by the employee when I signed my lease that a lady who was 51" tried to lay down and couldnt, so they know that the units are not a true 5x5. When we got to the unit I measured it. The employee had nothing to say when it was only 52".
GR
Greg Rosenberg
Managers Crosley and Debra made my storage experience exceptional in every way. They are professional, helpful, knowledgeable, friendly, and a joy to interact with. The Facility is well maintained, lighted, accessible in and out, the roadways are smooth (no damage), and the climate controlled units are clean and work just right. Highly recommend this facility!
TH
Theresa Clarkston
We are building a home in Roanoke and needed to store some belongings for about 6 months. Crosley and Debra were very accommodating in recommending the right size of storage unit. They were professional yet down home friendly during the renting process. I am pleased so far, and would recommend CubeSmart to my friends.
BU
Builder Nerd
Debra was extremely helpful and the facilities are clean and very well designed. Only negative is they send way too many emails once you set up. Other than that they are exceptional.
WI
Will Rogers
Crosley, the manager is awesome. Very helpful and accommodating with our move and looking different units. Nice, clean, well kept property.
BR
Bryant Kerr
CubeSmart is a great place to store your extra items. Its clean safe and well lit I feel very comfortable storing my items at CubeSmart.
DE
Delana Clark
I have been extremely pleased with both Debra and Crosley! They are the best, which is why I keep coming back :)
BE
Betty Murray
Crosley & Debra were professional, efficient, awesome. Property is very clean & easy to navigate. Great location!
KI
Kim Taylor
They are fast and efficient! Have used them a few years back and was still impressed with them!!!
AS
Ashtyn Cornelison
Debra was verry respectful abd really nice she helped us out and the golf cart ride was fum :)
AM
Amy Russey
The manager at this facility is amazing to work with and love her hospitality!
AL
Ali Gazi
Very nice people with good customer service. Im very satisfied so far
ER
Eric Mcfarland
Very nice, free truck to use is awesome. Clean and well maintained
DE
Deborah Elimelech
Great move in specials and Debra and Crosley are very helpful.
DO
Donnie Thomas
Professional , knowledgeable , courteous and prompt. Excellent
DI
Diane Frank
The nicest people. Storage very clean. Felt safe & secure.
TH
Theodore Miller
Clean. Convient. Great staff. Enough said.