Gunn Nissan

Reviews 3

RA

RaeAnna Zambrano

Let me begin with saying I owe a lot to this dealership and their employees. From the Service Techs to the General Managers to the Financing Department. I went in with issues with my car (not Nissan but Ford) and was still treated just as well if not better than a regular customer of the Nissan dealership itself. I was recommended this particular location by a dear friend and this has to have been Gods Blessing in disguise from the beginning. A small issue with my car became a larger issue. None the less Gunn Nissan took care of me. The GM himself asked the staff to give me the best they possibly can and even "put his name on it" all in the act of wanting to truly HELP. Not one moment passed where I was taken advantage of, not one employee treated me as if I were just another customer. Even the receptionist did her best to locate those I needed to speak with. A smile on her face and sincerity in wishing a good day and night. Humbly I say that if it werent for those I came into contact with, I would not be able to get to my job I work 7 days a week at as a single mother with a special needs child and very little to offer. I am grateful for the exposure that has brought me experience with the staff and Gunn Nissan itself. I eventually got into a new car for far less than I expected. I am driving a 2015 Nissan Altima with no problems at all now. In 2 days my life changed from worry to worry free all because EVERY individual did their best to help me in a moment I truly needed it most. I HAVE NO SHAME in saying that I cried before I left the lot last night. So many burdens were lifted off my shoulders. Gods blessings poured upon me and I pray they pour upon Gunn Nissan and those who were involved. Instead of saying "well sorry we cant help you there is a bigger issue with your car", they said "let us help!" I have NEVER been approved anywhere else and because of Mark Anthony Garcia, Isaac Chacon from financing and the GM of Sales himself I was approved and have been able to start a new part in my life, working towards even buying a home one day, just by buying a car and being given just ONE chance. Isaac Chacon went out of his way to even find me insurance that would fit my needs and budget. He stayed later than he was suppose to all just to Help me and not have me give up on something great just because on my own I couldnt find the right fit. If it were up to me, I would some how ask that these specific individuals be given some form of recognition from the dealership. But mostly I know that God will see their good works and He will bless them better than anything else can. So, to Gunn Nissan and every person I spoke with and encountered in this last 2 days, I pray you are blessed in your endeavours and that your careers flourish. I pray that each day gets better and easier for you for what you have done for me. To some, it is just a car. However, to me it change my world. My safety in many ways I cannot express on here. But, in many ways I am safe now. Thank You and God Bless. With a humble heart I say you all did your best!!! RaeAnna K. Zambrano from San Antonio Tx.

ES

Estela Galvan-Miranda

My experience at Gunn Nissan has made it worth the travel to SA, Tx. Sometimes the inconvenience of traveling out of town is what at times makes me and my husband try to make a purchase at the Laredo Nissan. However, before again trying to avoid the trip to SA, TX, we again made an attempt to try and get my 2014 Nissan Pathfinder traded in for another one--hoping to get the same payment. If I may say, WE have been Nissan owners since 1990 and since then weve had one or two car payments at all times. We would not change to any other model. Nonetheless, this last visit to the Laredo Nissan nearly made us change to any model as long as we would get the same payment. You see, I had taken my 2014 pathfinder to the Laredo dealership to be serviced several times. The idling and the a/c problems were never resolved in my 2014 after taking it in for service several times for the same thing. The a/c was still not cooling even after the compressor was replaced. I use my car to do home visits as part of my job and I dreaded the thought of going through one more summer with a car a/c which was not cooling as it should. We explained our safety concern to the salesperson (one time the idling was to the point where I pressed on the gas peddle and it stalled), not to mention the a/c problem. We thought we would be able to possibly trade it in and get the same payment (due to our tight budget at this time) because of the incentives that Nissan was was offering. No sooner did the sales man find out that we had not purchased the 2014 pathfinder in Laredo when he said, "we might be able to help you if you had purchased it (pathfinder) here in Laredo". Later I mentioned to him the inappropriateness of his comment which he naturally said, "Thats not what I meant". We called Alex Carrera at Gunn Nissan whose first words out of his mouth were, " oh no! We got to get you into a safe car!" He scheduled us 2 times and because of the distance and my husbands work we cancelled on him twice. The third time we scheduled, we were able to make it to SA, TX and he was able to get us into a safe car with same payment (difference of 6 dollars). We cant thank Alex CArrera enough. Thank you Alex. We know where to directly go next time and where to refer family and friends. All our family are Nissan owners. God Bless you

SA

Sam Drew

I will say that up until my last service, I had been happy with Gunn Nissan’s service. I hope that this was an isolated incident and I will have to be more cautious on my side and over-communicate in the future. I took my ’14 Altima in for a 30k service and State Inspection. I had an appointment for 7:30am and dropped my car off about 7:20am. The first words out of my mouth were, “I’d like to have a 30k service and a State Inspection, but I want to know what the 30k service costs because it’s not listed on the website.” I was basically whisked away to the coffee and told that I didn’t need to worry about the cost, because my service advisor (Ed) would “check my car out and call me and let me know what it needed, he wouldn’t just charge me $500-600 for things that my car didn’t need.” My first mistake, I didn’t insist he give me the cost. My second mistake, I didn’t differentiate between the standard 30k service (which was what I wanted) and the 30k Premium (which was far more than what I wanted). However, had the service advisor been willing to discuss the cost with me when I asked, then the mix-up on the second part could have been avoided. The service advisor called me back after 2pm, when I was picking my son up from daycare to leave town for the night, he listed all these things that he wanted to do to my car and it wouldn’t cost $500-600, it would cost $750. He listed things I had no intention of doing when I dropped my car off that morning, including the alignment. The alignment is not listed on either the Standard or Premium 30k service. I was frustrated because I knew I’d have to leave the car overnight. I just said, “fine” and stewed about it for the rest of the weekend. Customers have lives outside of their vehicles. When a person is standing face to face in front of you asking you a question – answer the question in that moment! As soon as the customer leaves the service center, they have other things to do and their minds will be on other things. Incidentally, I had to cut my overnight trip short to get back to pick the car up the next day before the service department closed. So my standard 30k service took approximately 31 hrs, cost $500 more than I planned to pay, soured my trip, and made me distrustful of a company I had previously trusted.

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