Service King Collision Repair of Ingram

7602 Ingram Rd, San Antonio, TX 78251, USA

Address:	7602 Ingram Rd, San Antonio, TX 78251, USA
Phone:	+1 210-520-8600
Site:	serviceking.com
Rating:	2.5
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 29

Reviews 6

Sharmon Lebby

This is definitely not somewhere Id take my car to again. I took it in for hail damage repairs and ended up with more issues. When i took my car to my appt I was first greeted by a man whose name I cant remember. He was friendly though was having some trouble finding my appt. Then a woman (I believe her name was Sharon, though Ive tried to wipe her & the experience from my memory) was asking , not so pleasantly, if it was her 4:30. I hadnt had a time in my calendar so I just brought it in prior to work. I asked if I should bring the car back and was ignored. As she tried to walk the guy through the process (hemming and hawing) I asked again if I should just bring the car back later, to which she unconvincingly replied it was fine. When everything was worked out she took me through the "process", during which she was borderline rude. I just kept my mouth shut because I figured she was still miffed about me bringing the car in earlier than it was supposed to be. She seemed to calmed down a little as time went on and was almost civil by the time we finished. She explained that I would be getting a text (which I didnt get until I picked up my car), but to ignore the time table since nothing was for sure. The receptionist had called Enterprise to come pick me up (which is a nice touch on their part) and off I went. After about a week I received a text saying she was having trouble getting a hold of my insurance company. She said that she this is the reason she had called; however, I never had a call from her or a voicemail. I quickly realized that every time shed send a new text it would come up as a new number so chances were I ignored the call because it was a weird number and since she didnt leave a voicemail I was left clueless. There was a bunch of going back and forth that I will spare you since this is already long, but it took 2 weeks to get the approval :(. Then 2 weeks after that I received a phone call from my insurance company telling me that my request to extend my rental was denied. Of course I was a little confused since I had never requested an extension. When I called I got a whole story about it already being extended then another extension being denied. While on the surface this seems considerate of them to take the trouble out of my hands, I was a little concerned that they could just make requests on my behalf (without my knowledge) to my insurance company. So again more back and forth, and then after a total of 35 days, it was time to pick up the car. Sharon was nicer this time (it was in the afternoon, which ive learned is the ideal time to talk to her). She walked me through the repairs, told me that the check engine light was on, but she had checked everything to make sure they hadnt done anything and it just needed a oil change. I thought that was a little strange since I knew I had just got an oil change, but I just rolled with it. Got in the car and drove away. Thats when I noticed my temperature display wasnt working. I decided to take it straight to the dealership. He informed me that some stuff had been knocked offline and I would have to bring it in to have it looked at. We made an appt for the following Monday and I gave Sharon a call to let her know. She was less than enthused that something could be wrong with the car. Even though she had told me something was wrong and just said it needed an oil change. She said if they thought it was something they had done then to give her a call. Fast forward to the call from the dealership where they asked me if I had any recent body repair work done. I had and I gave Sharon a call. Again had a less than pleasant exchange to which she said she wanted to talk to the dealer. I gave her the name of the Service Advisor and the number and never heard back until after calling multiple times I reached her. Needless to say they wouldnt do anything about it and made an attempt to put in a claim through MY insurance. (cutting it short because Google wont let me put in the whole thing, so JUST DONT GO HERE!

Isaac Ennis

I took my car in for body work after an accident, and it hasnt stopped being a hassle since. They had me wait several days to even hear any news about my car. Upon finally hearing the news that it was totaled, we bought it back and the insurance provided another tow back to my home. Unfortunately, they LOST MY KEY in their office, and couldnt be bothered to look for it until AFTER they had dispatched the tow truck without it, and with the wheels crooked on the flatbed! Sure enough, right AFTER the tow guy struggled to get the car straight and near the curb for about a half hour, they call back and guess who has the key! Gross incompetence has made sure Ill never bring another repair back here.

Stephanie Torres Lopez

Dont take your vehicle here worst experience I had my car taken here to get it fix from a collision took it in and when I got it back from the repairs I notice a bubble on my bumper and scratches on my hood my car had crumbs in the seat like if someone was eating in my car also got my keychain stolen I was told they will go ahead at replace it but never gotten replace I called and had the person I was dealing with to give me a call back never did they dont respond to any phone calls so Im done dealing with them I dont even want to call and complain anymore cause its not like its gonna be repaired ... I would not recommend this place at all !!

larry Trejo

Terrible Service. I took my car to get repaired after an accident and when I got my carback only one headlight works and the engine light is on when I contacted the manager he said someone would call me and a tech would be sent out to fix the issue. We got no call and this is the second time getting the run around. This is extremely unprofessional and we will be going to the police to file a report at this location then will be persuing a lawsuit against service king unless someone wants to help us. Again this is extremely unprofessional and we have already got warnings from police about the headlight. One star is being generous.

Joseph Targos

I took my car here after an accident. My car then became a totaled car after a week and a half. As I came to gather my belongings from my vehicle, Chad (supervisor) was really rude and excluded himself from the situation. I had a knife on my car. It disappeared. I asked him if he knew anything about it and he just shook his head and said nothing. Very rude service and not trustworthy. They will never get my service and I will never refer them to my friends. Dont go to this location. Go somewhere else.

tammy benavides

We dropped a vehicle off Feb 14th, we were told it would be ready today and if not they would call and let us know. Apparently they were not open on time, not enough people on staff on a Saturday, and the vehicle is not ready. The rear right window is missing, taped with plastic and its been raining. What was a minor mishap has taken almost a month and now probably has water damage. And vehicle is clearly not ready.