Address: | 1779 Marietta Blvd NW, Atlanta, GA 30318, USA |
Phone: | +1 404-885-9575 |
Site: | dandibodyshopandglass.com |
Rating: | 4.8 |
Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6:30PM Closed Closed |
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Tai Thompson
This body shop has HORRIBLE customer service. I was involved in a carjacking that happened a little over a month ago, my car was found but I needed to have some minor repairs made to it. My insurance company dropped my car off on a Friday, I arrived to the body shop the following Tuesday (because they are closed on weekend) to see if they had begun working on my car (to my surprise they had not). However I did not make a big deal out of it, instead I asked the mechanic when would he be done making repairs to my car he said it would take 5-7 days. So I waited on his phone call until the 7th day and still heard nothing! Again I just figured he was behind so I waited a little while longer, by day 10 of waiting I finally decided to call and ask what was going on and when would it be ready. I was told my car wouldnt be ready until 5:00, because it was "wet" and they could not proceed to the next step until it dried. So I said okay, and I prepared to be at the body shop by 5:00. Due to letting some time pass I arrived at 5:30. When I walked in and sat down, I was asked did I have the money to pay for my car, (as if I was not capable of paying for the services that had been done) I replied yes I do, as I prepared to pay I pulled out my checkbook to write a check, and the mechanic told me that he did not accept personal checks. Only debit, or cash. (I was not advised of this on previous visits, so it baffled me that the mechanic had decided to say something about it once I was ready to pay) Because of the large amount of money I owed I could not withdraw the amount from a ATM or swipe on my debit because theres a limit I cant exceed without notifying my bank before hand. Before leaving despite that they arent open on Saturdays. The mechanic said he would be at the shop working on his own vehicle and that I could come back between 10am-2pm to pay the money. So I got up early retrieved over $4,000 in cash for his services, caught a ride over to his place and arrived a little past 10:00 only to see that he was not there. I decided to sit for awhile and by awhile I mean about 2 hours and yet he was still a no show! Talk about beyond pissed! My purpose of doing this review is to just be open and honest about this body shop, in my opinion unless youre white, you probably wont get the customer service you deserve! I picked this place because I loved the work saw on their website, but its certainly not worth the hassle they put you through. There are many other places in Atlanta that will provide good service for your car and good customer service to you! I am highly disappointed with the customer service provided to me. So this will be my first and last time EVER doing business with this unprofessional body shop!
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paige beitlich
I got in a small accident after just recently moving to Atlanta. Not only was I concerned about founding a reliable place to fix my car (only 2 years old) but I was in a new city and wasnt sure how to find a good place. I looked on the Yelp reviews and Google reviews etc and got a couple different estimates but those required me to get off work early. I found D & I Auto Body and they were open until 7!! I couldnt believe it. So I called and spoke to Gustavo who was very personable and said theyre open and come on by- so thats exactly what I did. I got an estimate in just a few minutes from Ben, and then I brought my car in a few days later to have it fixed. While it was there being fixed, I also called to ask if theyd take a look at my back bumper (a completely separate issue). Gustavo gladly said they would take a look at it for me, and the next day he called back to tell me how much more that would be and I said yes please fix that as well. So they fixed the repairs that I initially went there for along with something minor that was completely separate, and it was all done in the time they initially said it would be. AND when I went to pick up my car (about 6:15pm on Friday night) it was vacuumed and cleaned out inside which was such a great surprise when I was so happy to get my car back. The repairs were perfect and the paint was all matched perfectly and looked like brand new- I was so pleased! Overall, I was completely blown away by the service at D & I Auto Body and Gustavo, Dani and Ben were all so great and definitely exceeded my expectations. I will definitely recommend D & I Auto Body to anyone in Atlanta who needs car repairs, and I will definitely be going to them again if I ever need to. THANK YOU D & I!!
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Kail
I spent 4000 dollars for them to spend 2 months destroying my car. Lets start with the fact they ripped my roof. They did sew it back together, but it was not a good job as now water drains into my trunk. Also, it sags now in the back which makes it impossible to see other cars through the rear window. It was a new roof too. Then lets go to that they didnt plug everything back up in the engine. The battery cables were loose and disconnected on the drive back to my place. The rewiring of the tail light in the trunk also now leaves wires exposed where they could catch when the trunk closes. The tint on the passenger side window is also partially peeling probably due to ammonia. The paint job for the most part was good, but I paid for a full dent and paint job which was not gotten. The left rear view mirror still has the crack on it. Some of the paint is chipped off already. This wasnt even a new color so they didnt have to be precise. Additionally, I am not sure if it even is the same color. Rio yellow and spa yellow are very similar, but spa yellow has an orangish tint. Picture of the car with the roof going down is from prior to repairs and all other images are after. However, the colour part might be my perception. If you have a convertable DO NOT TAKE YOUR CAR HERE. If you do use this place do it only for small repairs or better yet give them the part to paint and then install it yourself or have a mechanic do it. I regret my decision to take my car to this shop and would have preferred the original with dents and all as well as my 4000 dollars.
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Stacy Ellis
My old civic was in need of some sprucing up inside and out. Gustavo took the time to explain their car painting procedure, rest assured this is no quick Maaco crap operation. Being a 98, it didnt make sense for me to invest in a full paint job. Gustavo could tell I was disappointed, so he recommended some other options in my budget: restore the headlights and repaint my peeling spoiler. In addition, he replaced my broken hood latch and review mirror at a reasonable price. The repairs were done in a timely manner and all communication with Gustavo was friendly and quick. I CAN NOT stress enough how big of a difference head light restoration makes. If thats the only thing you do to your car, do it! They honestly look brand new and make the whole car look better. Now I look at everyones headlights and judge them!! Also, I went in a second time so they could finish another little repair and while the tech was working, he thought he messed up my AC, so he tried to repair it. After having no luck, Gustavo asked if I had been having and AC trouble. I told him I had an intermittent cooling issue but I hadnt thought to mention it to him. I was very impressed that the were trying to take responsibility and not send me out the door with an AC issue. He even filled up the freon for me! One last thing, he also gave me the code information for my airbag, the light had been on and I hadnt had a chance to bring it anywhere yet. They dont handle those types of issues but at least I had a heads up before I went to the dealer. A+ experience!