IPAC Body Shop

8019 Alamo Downs Pkwy, San Antonio, TX 78238, USA

Address:	8019 Alamo Downs Pkwy, San Antonio, TX 78238, USA
Phone:	+1 210-406-0111
Site:	ipacauto.com
Rating:	2.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–3PM Closed

Location

Photos 13

Reviews 5

Tony Sanchez

Took my car in thinking the dealer would fix the car the best after I had been crashed in to and they took the car no problem. So 2 weeks go by and I havent got any word on my car so I decide to call and ask and Im told that theyre working on it but it wont be ready any time this week (that day being Tuesday) so I say ok fine it understandable then finally 3 weeks later I get a call car is finally ready on a Friday so I go and get the car looks good and is working. Later that night Im going down a street that will lead me to the access ramp of the 151 (for those of you who arent aware their is a very high traffic volume at the 151 to get on to the 410 freeway) so Im pressing down on my brakes and I hear a loud popping sound and immediately feel my brakes go out on my vehicle so luckily Im able to pull the emergency break and skid to a stop right before going in to traffic. Scary right? So I call the next day and leave a message. Never got a call back so the following Monday I call again and let them know what happened. First they tried telling me to bring the car in and my response no its petty hard to drive a car with out any brakes. So they tow my car back in and still no word from them. They even tried telling me on the phone if this is a part of the claim or the car is still under warranty itll be covered... well duh its going to be covered they took apart the front end of my car and took off the brakes. They even told me they had to replace a strut which is part of the suspension and holds the tire in place. To remove the strut you need to take off the brakes. Im not a mechanic but Im also not stupid. Well see what happens when I try calling them again tomorrow. To make it all worse I had a rental that I turned in so I could get my car and noe Im car less... yay

Jennifer Parra

Horrible. They had my car for 3 weeks first week we went told then the issue and they didnt want to hear what was going on. They decided it was the battery when we told them it wasnt becasue we went to auto zone and got it check and it was a very well working batterym. They told us auto zone couldnt support are battery and they checked it twice and it was that. So we said I guess they charged us 375 for the battery and for brackets they said were missing which brackets were right next to battery the whole time but they didnt check that. Well got my car in a week and that next night I had the sae problem car not wanting to work etc so next morning we took it back same person we dealt with and tried to tell her the issue and show her a video of what the car was doing she ignored us and said she would have it send to the back. Well we left a few days went by and nothing. I went by there they said oh yea we are going to pull the car right now and start on it we said ok and left. Two days went by no call no nothing. Went again on Fri and they had no idea what was going ok and it was never check ok that Tue like they said. I sat there demanded to talk to manager . He even said he would work on it Monday morning homself u know whatever they have to say to get u out of there. Mon came they called and said it was the computer module part would come in Tue and it will be done that day. No call went Wed and car hadnt even been worked on but it will and they will work on it and he done by noon nope. Again. Well finally it is done but Im never going back again. Customer service is horrible. And lack of communication sucks also. I called so many times no one would call me back. Just fyi if u take it expect to be without a car for quite some time. And no calls on updates.

Patrick SwAde

Took my car in to get serviced, the first time was a wait. Really long wait so they loaned me a temp and took 5 days after saying it was gonna be 3, they gave the car back and everything seemed fine. Month later a hose busted it started leaking(last check up they said they replaced a hose) So I take it back, Im greeted with no respect by a lady who I didnt catch her name, she then commands me to hold up and hands me over to a guy who seems less interested in helping. He says itll take around 3 days (funny right lol) and I ask if I can get a temp, he says my sales person has to do that, I go in and ask for him and hes not there. I go in the next day and tell him what I was told, he sends me back to service, service sends me back to him. The run around gets me to just say forget it, this is day 2, day 3 nothing no call or anything, this is day 4 I called and the lady had an attitude, transfers me to service, he says that my car isnt even there or checked in, ask me to give him a minute hell call back, the service center is closed and that call took 45 minutes spent more time on hold, he never called back. Tomorrow is day 5. Buying a car here is forced and after you buy the dont care about you. You cant even pay your note there. Go somewhere else take my advice.

Jason Gilmore

My personal experience with the body shop was good to be fair since the recent hail storn and historical hail damage in San Antonio everyone has been swamped w work these people took me in on short notice and completed the job within a reasonable time frame (April 25-May 10) but the communication was not there you will have to be on their ass everyday along with my insurance company USAA which were also dragging there feet its understandable w all the claims from the storm but yea I had to call and call until I was fed up and demanded to speak w the manager Nathan I believe. Once I touched base w him everything was more clear and I was assured that my vehicle would be ready by Friday but no later than Tues. Well it was ready on Tuesday and I had to call and call to get in touch with someone to verify that which was a pain. The job and quality looks great so far and nothing was stolen out of my vehicle like Ive read in other comments so to sum it up understanding this is a high stress scatter brain process for everyone when your dealing w a body shop, supplements, and insurance companys I will say other than the lack of communication in some sequences overall the work was done fast and my truck looks great.

mrbhupender

worst service does not even deserve one star... When car towed by cops to collision center then they put some scratch or dent so they can get more paint related work from insurance. They do charge OEM parts from insurance but does not put real OEM parts. If anything left in car it 100% will be gone. During repair they never followup i have to go and see. They do not have any system that you can be sync together. I took my vehicle to IPAC though it is nissan dealership repair center but they run individually with one certified license but all mechanic are not certified. Workshop does not have enough space which can cause dent or scratches any side of your car body. They are helping until you trapped in there service, after that OMG They bought cars from outside and get them repaired by certified mechanic and sell in pre-owned IPAC dealership. but collision cars get repaired by helpers who are not trained and not even have experience. If you talk to manager for the service and missing item then manager will be like i do appreciate for the chance for service we can offer but i can not do anything more then just apologize. Do not go, you would save time/money/extra peer pressure.