Gunn Collision Center - Northwest

4851 Woodstone Dr, San Antonio, TX 78230, USA

Address:	4851 Woodstone Dr, San Antonio, TX 78230, USA
Phone:	+1 210-697-4125
Site:	gunncollision.com
Rating:	4.2
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed Closed

Location

Photos 75

Reviews 8

charlie valdez

I sent my truck to get worked on here, it took about 4 months to get back, only to find a lot of little things Ive been fixing myself because I dont wanna have to wait another long time to get it back. The body work was decent but noticed on my tailgate they didnt put the stone guard underneath the rim of the tailgate on the left side, my gas tank was hanging by one strap for a while, bunch of screws are missing and some even stripped, and my bumper has been not flush with my vehicle since I got it back only to find out that the bracket on the left side that holds the number to the fender, they didnt straighten it back out, so Ive been fiddling with it for months to get it straight and I finally got it to where its OK now. On another note they have no courtesy on brand new vehicles because my front bumper was all scraped up and I found a scratch on my door that wasnt originally there and addressed it to them. I was told my truck was gonna be well taken care of but I went through 3 different managers because for some reason they kept getting fired

Stephanie Miller

These people is a joke in business. Bring my car here because i thought is better peace of mind but HELL no. My first experience is this estimator name Reggie Rainey, i cant get him to shut up and this is early in the morning. He keep on rambling about things, policies, blah blah blah. Basically he keep on repeating himself and when you talk, he just jump in and start talking some more. Then, i calls to ask question, he never answer. Left message, never respond. Then i talk to the manager about him, then he finally call me back. And now over to the manager name Ramiro Rodriguez, he say he will call me to update on my car and nothing. I have to call and call and call. Even the receptionist cant even get a simple task right, i ask her to ask them to call me. get what? she call me back instead of them and say that she talk to them for me. I was like, what? I need to them to call me, not she talking to them. What a mess and that is just part of the whole thing.

Rebekah Duron

Wow! I dont even know where to begin! DO NOT TAKE YOUR CAR HERE!!!!!!! From the very beginning I had horrible customer service and misinformed information from Tyler Brown. I took my car here because they are a USAA DRP shop, and the vehicle that hit me was a USAA member. My car had frame damage and not once did he let me know that as a USAA DRP shop, you are not allowed to drive the car off the lot. Had I not gotten a second estimate, I would not have known this. Tyler at Gunn, told me that I was misinformed, and that my car was fine to drive as is. I refused to drive it, since I have 4 children in the car with me. This is only where the horror story began. Tyler even told me he was a manager there, when I found out from his manager, that he is not a manager, just an estimator. I could keep going about this, but I finally just had another dealership pick up my car. I am writing this to warn people not to get stuck in the mess that I am in.

Jonathan Hirsch

I brought my XF in for collision repair early January 2013. I got car back with repaired wheels but the clear coat was cracking the day I picked it up. They told me they would fix it and call me when a loaner car was ready. March rolls around and no call. I also noticed that the paint on the hood and bumper was coming off so I brought it back for them to fix. The manager said when my hood was reinstalled the hood stops were set too low and the hood was bouncing off the bumper. It also cracked the light housing. Today I got a call that they determined the damage was there before the original accident. Impossible because they resprayed the hood with clear coat and the paint peeling is through the clear coat they put on. Also I know my car inside and out and that damage was never their. It is very disturbing when the manager says one thing and then they call you back with a completely different fabrication the next day.

Amanda Jayne Swearingen

Hands down the worst business Ive ever dealt with. Called today to confirm my appointment to drop off my vehicle for collision repair for next week. I made this appointment 3 months ago. They had no idea who I was because no one had input my appointment or records into their system. They had no clue what was happening and blamed everything on a full workload. Simply horrible, horrible, horrible. When you call, the front desk girl can do nothing except transfer calls and all transfers go straight to voicemail. Ive had enough. I called Service King, who picked up the call already with my name at hand. Service King set me up with an appointment and I received a confirmation within minutes. My suggestion is to avoid Gunn Collision if your expectations involve anything meager like having your appointment actually recorded. How is this company even in business?

Blas Barrera

I have lived in San Antonio for 6 years and have dealt with more than one collision center. Gunn Collision Center at Woodstone is very professional and extremely accurate in their craftsmanship. That says a lot coming from an extremely picky person like myself. From Vanessa at the front desk, to Reggie, and even talking with Ram...they all have one goal and that is to make their customers happy which in turn brings returning reoccurring business. Ive dealt specifically with Reggie Rainey more than once and he is the only person I will deal with when it comes to my auto collision needs. He is a the definition of professional, very personable, and patient. No one wants to be without their vehicle for any reason, but Reggie and the Woodstone location make it very comfortable and easy to deal with. Thank you.

Melody Garza

I had been on a waiting list for just over a year to get hail damage repair with a local well known body repair shop. After being told it would not be until the end of the year to get in, I contacted Gunn Collision Center. I was contacted the next day by customer service manager, Reggie Rainey. He had my car in the shop a week later and all repairs were completed in a months time! Reggie was very helpful through the whole process, explained everything to expect from the beginning and kept me up to date on the progress with weekly phone calls. They handled any additional dealings directly with my insurance company. My experience with Gunn has been exceptional and I appreciate all Reggie did to get me in and out as soon as he could and my car looks GREAT!! Thank you, Reggie and thank you Gunn!!

Chris Cox

I came in with an unknown amount of damage after having hit a pothole the day prior. Gunn Honda wasnt able to do anything for me, so they referred me to their "main body shop." After explaining what had happened, Gunn Collision identified and fixed the issue (which thankfully turned out to just be very minor) in just a few minutes for FREE! They didnt have to go out of their way to do that. It gave me peace of mind, prevented a potential huge headache, and of course saved my wallet! Theyre also a USAA shop, so thats a huge plus! Of course I hope my car wont need any collision repair in the future, but if it does Ill definitely be going here.