Firestone Complete Auto Care

Address:	7752 Denton Hwy, Watauga, TX 76148, USA
Phone:	+1 817-345-7765
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM

Location

Photos 26

Reviews 6

James Johnson

We went to firestone to have a brake adjuster put back in which came loose. I stopped by AutoZone and removed old brake adjuster and checked wheel first also got a price for part, 11.99 for whole kit. When we got to firestone after dropping car off and explaining to them we only needed to have adjuster put back in they called an hour later saying the all the parts in the wheel fell out when they opened it and it would cost 245.00 to fix both sides. Only one side had a problem. They also stated the molding on the door came off when they closed the door. I went right over after this call to find that not only did the part not fall out of the wheel they had tried to open the door when the car was on the lift causing the molding to come off. After explaining to them I do this kind of work and knew about it the price came From 245.00 to 80.00. I told them to put the wheels back on and not touch they car. I spoke to the mechanic and he stated he had never told the service advisor I needed to replace anything other than the adjuster and never said the other wheel needed work. He was upset also that they had lied about it and was trying to rip me off. I never received and an apology for the molding that was ripped off was told they are not a body shop and can’t fix it. My other car needed routers cut they gave me a price of 450.00 saying it needed new ones, again I told them not to touch it and went and had them cut myself and installed new pads for 75.00. New rotors at the dealer where 57.00 each Firestone at this location is a rip-off and they are not honest. Please take your car somewhere else. DO NOT TRUST THEM, THEY SMILE IN YOUR FACE AND ACT VERY NICE WHILE REACHING DEEP INTO YOUR POCKETS AND DESTROYING YOUR CAR.

Michael E. Pipkins

Had a lot of work to be done so I expected to wait all day. While waiting, I noticed an obvious pattern ... everyone who came in for work, no matter how simple, all seemed to be in dire need of control bushings. Hmm, I guess there must be a plague of bad control bushings. But fear not because they had the solution for just $19.95 extra. (Price is rhetorical, I dont remember the actual price.) But here is the clincher that will assure that I NEVER use this place again, and perhaps not even Firestone. They tried to hold my car hostage for CASH and even had the nerve to call the police on me for trying to take back my car - after paying for it. The Background. They said that they accept checks when I arrived. No problem. Well, after a long day they couldnt get their check reading machine to work and nobody there knew how to process a check manually. I took it upon myself to call my bank and using the speakerphone the manager listened to the banker tell him that the check was good and my identity was confirmed. NOPE. That was not good enough for the manager. I would have to give them cash. Except that now its 7:30pm, the banks are closed and you cant get $1100 from an ATM machine. I ended up having to call for a ride and wait until the next day for the bank to open to get cash. ... and yes, the teller confirmed that the check I had used was readable by the machine. The moral of this story ... these people are crooks & liars. And it sickens me that Firestone doesnt have the guts to fire these people.

kim molandes

APPOINTMENTS DONT MATTER!!! If I could give ZERO stars I would. I scheduled an appointment for an oil change last night and received a confirmation email this morning. I arrived 5 minutes before my appointment time (mid Monday morning) and told it would be an hour. Not too unreasonable but still disappointing for someone who has an appointment. I ran an errand and came back 55 minutes later to find they had not even started on my appointment. I asked what was the point of an appointment if not started on right away. He said it was like a doctors office. You have to wait for the patients before you to get done. Terrible service is EVERYTHING before had waited over an hour too. He then called the manager over to speak to me who then tried to tell me the same doctor story. What do they train their employees on what story to tell to unhappy customers????? Told them I would take my business elsewhere and the manager then said I could take it now if I wanted to. HOW DISRESPECTFUL!!! Wont be back to the Watauga location. TERRIBLE CUSTOMER SERVICE!!!!

AL GURLEY

Crooks. My 18 year old daughter moved to Texas from NC a couple of months ago. She went to this place to get her oil changed because they had a "special" for $19.99. That was just the "bait". They told her she needed 2 new rear tires, a battery and air filter. The rear tires only have about 1200 miles since I last checked them and they had at least 1/2 tread left at that point. This is a front wheel drive car so the rear tires are only there for the ride and will last forever. She flew home for 2 weeks during the holidays and left her car parked the entire time. When she returned it started up with no problem. My father and I were in the tire and battery business for many years and cant believe how people will lie to their customers like this. I am very familiar with automobiles and always take care of her car maintenance but cant now as Im still living in NC. I never realized how some people were taken advantage of until now. Its probably because of her age and shes from out of state. Very dishonest.

Jeff Neuser

Ive had my serpentine belt changed, left half shaft, coolant flushed, and I have the lifetime alignments. I now have an axle seal leak on the axle they replaced. I get my alignment done about every 2 months or when needed and its not consistent most of the time. They also told me I need rear shims to have my back wheels aligned. Why finally mention this after about 4 alignments? Appointments mean nothing and you can literally be waiting for 3 hours. The day I had my coolant changed, Joe, one of the shop managers, called and said it would be ready to pick up in about 15 minutes. I get there (maybe 10 minutes later) and its another hour till its ready because the "master tech" wanted to be thorough. The coolant was still brown.. Had to take it somewhere else to have it done right. This is the worst shop Ive ever taken my vehicle to. Places like this make it very hard for people to trust mechanic shops. Business 101: treat people right and do a quality job and theyll come back for more.

Anonymous User

They missed the fact that my brakes were needing repair and also failed to complete the alignment, which I have lifetime with the tires I purchased from them.I have had repeated service issues with this establishment and I will no longer go there (even though it is located within 5 minutes from home). I found there entire attitude to be rather passive and careless. If this place was located at a less trafficked location, it would be out of business. Also, I had my car looked at by Firestone at the NE Mall and they indicated that my brakes needed servicing immediately and quoted repairs with taxes at $391.11 for rear brakes on my Infiniti g35 (brake pads, machining rotors, and labor). I called several local establishments and found Midas (located off Rufe Snow in Watauga/NRH Area) to offer the best price and warranty. I had all the work completed for less than $170 (over $200 savings)!