Firestone Complete Auto Care

Address:	1233 Melbourne Rd, Hurst, TX 76053, USA
Phone:	+1 817-580-7510
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM

Location

Photos 13

Reviews 8

Cynthia W.

DO NOT TAKE YOUR CAR HERE!!! THE WORST EXPERIENCE EVER!!! I have been a (Loyal Customer) to Firestone/Tiresplus for over 15 years. Whether it was to get a tire plugged, oil change or new tires with brakes & rotors, Ive trusted them to take care of my vehicle. I recently took my car in to be worked on and it was (Serviced By Aaron). When I picked up my vehicle, after leaving it there for (6 hours with an appointment) it had been TRASHED!!! Everything in the glover box was thrown all over the floor, paperwork I had in the trunk was thrown all about and had oil all over them (when the wheel lock was right on top in plain view), he put the wrong information on the sticker for the oil change, some of the wheel covers are missing and not to mention, (The Problem I Initially Took The Car In For Was Never Corrected). The (Customer Service Manager-Hispanic Guy) really fat, dark hair, glasses & look like a girl was extremely rude & nasty to me. This was my first time ever at this location and I believe this was done intentionally! I reported it to the (Service Manager Tyson Connell), who referred me to his (Manager Jim Barber). As I began to tell him what happened, he immediately defined the (Service Guy Aaron) and never offered an apology or anything not even for the car not being fixed he was just RUDE!!! I work a full time & part time job and Im also in school. I dont have time to make this up. Ive always had such good experiences with this company (multiple states & locations), but now must end the relationship for good!!! When the (Trust) is gone, the relationship is gone!!! KARMA

Todd Hallbauer

After a several experiences with Firestone service centers around Fort Worth I can only give any of them one star because each time has been sub standard. The staff seem nice but the length of time and the actual cost of having work done make it not worth it. At this particular Firestone, I called ahead and brought my car in to get new tires. I wound up spending all afternoon at the mall to kill time and when I went back to check on my car they hadnt even started. I was then told that they only had one mechanic and he wouldnt be able to get to it that day. The mechanic then helpfully added after-the-fact that he knew hours ago that he couldnt do it that day. I took the car somewhere else and havent been to a Firestone since. The only reason Ive used Firestone so many time in the past is because they were open on Sundays but Ive given up on national chain service centers. If you want something done fast and at a reasonable cost, visit a specialty center like Discount Tire or Just Brakes or an independent service center like Tilden.

David L

I never write reviews but I felt the need to address this issue I encountered. I took my Lexus to Firestone on Melbourne this morning for a nail on my rear tire. Prior to arriving, i called and spoke to Melvin the manager. He told me, if the tire is repairable, they will do it for free. Upon my arrival I spoke to a representative in the front counter. We walked out to my car and inspected the nail. The screw was lodged on the top part of the tread. He told me he couldnt fix the problem and exaggerated that "welcome to the real world, we cannot fix it, do you want me to give you a quote for a new tire?" I refused and took my car to Discount Tire. They advised me that it was fixable, due to the nail being on the tread and not the side of the tire. Discount tire helped me out so much, i will buy a set of tires from them within the next 30 days. I will NEVER come back to Firestone, due to the experience I recieved. These guys are liars! They just want to milk money from you! Beware!

Richard Britton

The service was terrible... The vehicle was promised at three different times... None of them honored... They act like the customers time is not important... I was speaking with a friend of mine and they told me that they did not honor their warranty to him... if this is the kind of service provided at this location I dont see how theyre still in business and less there are just so many people that go to the mall that passed their place but they have plenty of people to screw over their day... I would suggest somebody retrain the guy at the counter named Phil he was rude to my daughter he was rude to me and they will not ever get another dime from me... while I was standing at the counter waiting for my Turn 3 people deep the reason I was waiting was because two of the people in front of me had major issues and it took a long time whatever happened to customer service I hope somebody reads these reviews and it actually makes an impact...

Veronica Miles

I was extremely disappointed with the way things were handled with my boyfriends mother yesterday at your location. She has a Nissan Versa and is a disabled senior citizen on a fixed income that just went in for an alignment. They told her they recommended a lifetime warranty and tried to charge her over $200. She then asked how bad the alignment was to see if it was something worth getting that option. They advised her that it was only a hair off and of course she does not drive crazy enough to have to spend that amount of money. I think it is very cold hearted and unprofessional for the team there to do what looks like taking advantage of an elderly woman on a job she really only needed to and ended paying $25. Will not recommend anyone to this establishment!!!

Curtis Begin

They installed a reman half axle in my car and after the repair my car was leaking transmission fluid. They replaced the axle with a different reman axle and it still leaked. They referred me to a transmission specialist who confirmed it was the reman axle and the store glady purchased a new axle for the specialist to install. Firestone paid for the installation and didnt charge me anything for difference in price for a new axle vs reman. Very pleased with the team at this location. They went above and beyond and I am very pleased my car does not leak fluid anymore. Will be using this location for years to come and they will get all my auto repair business as they stand behind their work 100%.

Joshua Ypya

All in all this is a solid shop you can trust to be honest and give you great customer service. Ive visited multiple times for large and small repairs and I will go back. Pros: Open on weekends, trustworthy, they do good work, and they care about providing great customer service. There is always some type of tire or oil change special and they will get you the best price you can get through Firestone. They are also pretty competitive on their tire prices Cons: Long waits are hit and miss sometimes its an hour, sometimes its three, it just depends on load. Another con is that the maintenance, repair, and parts prices are severely inflated. I wish I could say it is worth it , but it not.

Darryl Erby

Tyson and his team took great care of me! I am extremely satisfied with their service of my vehicle. I have recommended Tyson and his team to my Co-workers and they serviced their vehicles as well. Julie and the other service techs catered to my questions and inquiries, they even allowed me to view my vehicle while it was being serviced. I had my brakes replaced and when I mentioned that I heard a noise coming from them 2 weeks later, Tyson took action and replaced them with no questions asked.