Firestone Complete Auto Care

5758 Rufe Snow Dr, North Richland Hills, TX 76180, USA

Address:	5758 Rufe Snow Dr, North Richland Hills, TX 76180, USA
Phone:	+1 817-281-0127
Site:	firestonecompleteautocare.com
Rating:	4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM

Location

Photos 19

Reviews 9

LA Ngn

Cliff Keller is the store manager of the Firestone Complete Auto Care at 5758 Rufe Snow Drive, North Richland Hills, TX 76180-6138. He is highly charming and can manipulate words to instill a sense of trust, but for customers who he thinks he can undermine, he will do so. He explicitly lied to me stating he would install all four Bridgestone tires on my vehicle. He reiterated the statement prior to me signing the merchant copy to my receipt. The employee who helped check my account balance out, inquired about the two Continental Pro Contact tires on my invoice (which were close to Bridgestone quality pricing) Keller immediately replied, "What? Oh, how did I get that on there? Oh, just delete that." The two front tires are clearly Continental Pro Contact tires. When I stated Keller had made the four Bridgestone tires statement, he vehemently and rudely retorted back he never made such a statement. The discrepancies within Kellers statements made on April 24th and April 25th of 2015 abound. Kellers actions have infinitely sealed the lack of quality in Firestones reputation as both a brand and business. I was hoping this recent stop at Firestone service facility would make right all the wrongs from previous experiences with other Firestone locations throughout Texas, but unfortunately, it has only cemented how much the genuine care for people is lacking at Firestone, especially at the Firestone Complete Auto Care on 5758 Rufe Snow Drive, North Richland Hills, TX 76180-6138. Cliff Keller, would you have treated your mother, daughter, or the young lady friend who visited you inside your store the same way? You clearly attempted to deceive me. Your employee who caught the huge discrepancy with your statement is the only honest person at your facility. UPDATE: Will be filing with the Better Business Bureau because neither corporate nor Cliff Keller honors customer service and respect for others, especially working women.

Unit Jones

Total ripoff artists. We had a misfiring cylinder and suspected it was the spark plug. We took our car in around 1pm. They offered to charge us $90 to "diagnose" the issue. When we asked for an estimate of the cost if we did replace the spark plug they advised it would be $493.35. This would include four spark plugs at $20 a piece. A typical spark plug costs $3-$7. When we pointed this out the sales rep did admit there was a "bit" of a mark up, but hey, they guarantee the work for up to a year so the mark up makes sense. If you do good work you shouldnt be charging for a guarantee because you shouldnt be paying out on the guarantee often enough for it to cut into your profits. Thank you though for offering us half the diagnosis fee back if we choose to go ahead with the remaining $500 tab. That was very big of you. Just in case you were interested, the average cost to have all four spark plugs changed is $75. I know this because Im a modern woman, with thumbs, capable of using a smart phone. By the way, we changed out all four spark plugs ourselves for $30 and a spark plug socket. And we did it all before 3, including shopping trips and ice cream.

Claudia Estupinan

The Manager Cliff Keller was quite disrespectful. My car seat was covered in mechanics grease. When I asked him about the stains, he blamed me and denied his worker ever set a foot in my car. He gave me attitude through the entire conversation and laughed at me when I said that seat was clean when I got there. He then opened the back door of my car and said "did we do this too?" referring to a stain I had made no mention of to tried and make me feel stupid. WHAT A GREAT COSTUMER SERVICE EXPERIENCE. Our previews experience with Jared and the rest of the staff was great. We are only complaining about the one who is supposed to be a good example to others as the "manager" sad to say that Cliff Keller is far from a good leader or example to follow.

Christina Paniagua

Always come here for my car needs. BOB is the most honest one there. He will never sell you something you dont absolutely NEED. Big guy and may sound harsh but hes just keeping it real with you. Ive heard some other customers asking for only him. Sometimes yes theres a wait, but Id try to avoid the weekends. Thats the most busy time for them. Bob was the one to assist me last time, went in for only a oil change he noticed my air pressure light was on (was wondering what that light was) and he fixed right up for me. He noted "try saving for some tires, you will need some soon and, you will need a new air filter as well but other then that car looks good" I will never go anywhere else. FIVE STARS!!

Kenneth Hoss

Great experience. Called up to see about an oil change and spoke to Phil and was told it would not be a long wait. Arrived at the store about fifteen minutes later and spoke to Bill and he got me set up and my car was in the bay less than five minutes later. The only thing was, the technician started taking my tires off once the car was on the lift and I asked Phil why he was doing that. Come to find out the tech was reading the wrong work order. The good news is, my brakes were good and I was not charged for the brake inspection, Highly recommend this place, very professional and courteous,

Donna Wishard

I had never used the store before but had a dead battery and remembered seeing the store near my house and always thought it looked clean and well kept. So dropped by in the morning on my way to work, Mike didnt have a battery in stock for my Cadillac so he called to all the other Firestone shops who didnt have it, so he called Interstate Battery and they had it in within a couple of hours. When I went back to have it installed they worked quickly and got me back on the road. Very knowledgeable about Cadillacs so I will definitely be back there.

D Keith

I had my car aligned at a competitors shop and they (for whatever reason) didnt have the ability to do it right. I knew this shop was new and had new equipment so I scheduled my alignment with them after getting a refund at shop #1. I knew about their new shop and equipment but what I didnt know was that they also have excellent customer service and a desire to do a job absolutely right. I am very, very satisfied with the service I received and would not hesitate to recommend them to others or bring my vehicle back in the future. AAAA+++++

Lori Loo

I realized yesterday morning when my car battery wouldnt start the car that it was time for a new battery. This Firestone is right now the street from my job so went for a new battery on my lunch break. I had spoken with Crystal on the phone earlier to make sure I could get in and out of there in my allotted time, she was so helpful. When I went to get the battery she was true to her word and they got me in and out within the hour. Her customer service is beyond A1, I hope her boss knows what an asset she is to the company.

Cal Toliver

Went in to have a alignment issue fixed under warranty and was informed my upp ball joint nut was about to come off. They refused to tighten it since they didnt install the item. Allowed me to leave with a ball joint nut about to come off which possibly have caused a wreck. They do not care about true customer servive and doing what is right to fix a simple problem. Will never do business with this place again. Corporate office will be notified.