Hauns Automotive & Radiator

Address:	345 State St, Lindon, UT 84042, USA
Phone:	+1 801-785-4778
Site:	haunsautomotive.com
Rating:	4.6
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 8

Reviews 5

Neil Meier

We had our cooling fan recently replaced at this repair facility. After less than a month, the fan would stay engaged after the engine was off and eventually draining the battery charge. When I had another mechanic look at the car before I took it back in, he noticed that the fan relays were improperly installed on the fan housing with tie straps. Also, when he wiggled the relays with the car off, the fan turned off. He highly suspected that the relays being incorrectly installed was the most likely cause of the fan staying engaged after the car was off and draining your battery. When I returned the car to Hauns Automotive repair, I informed them of my concern of the relays being improperly installed. This is when the mechanic stated the relay housing fell apart on the old fan assembly. He also stated that when he installed the new fan assembly, the fan relay housing was not on the new/replacement one and that is why he used tie straps to secure the relays. I requested that the car be repaired in the same fashion that was before the repair with the relays being properly secured. Hauns response was that we do this all time when a part does not match the removed part. Getting charged nearly $450 for the repair, it should be like the factory set-up much as possible or at the least safe and operational. I asked that we discuss a plan that would make both of us happy and Hauns was very rude, demeaning, yelling, and demand that he would only repair it again with a fan that had match the previous one—he was able to locate one that matched my old one—by me paying for the price of the part plus labor again. It is awful that his only intent was to be right and not have a happy customer. To make it right that was not my mistake should have been the price delta in the part and they install it again since it was not done correctly the first time. Especially, knowing that they had to do what I call a “backyard” mechanic move. Boasting about his years of experience and having this type of repair leave his shop would be very embarrassing. He has no concern of us being stranded because of this issue, not wanting to make it right, and wanting me to pay for their mistake. As for the car, I was able to get repaired for less than $25, which got the relays properly secured.

Kiaya Clark

THREE times in a row they have screwed up bad. I should have learned my lesson the first time, when I got stranded in the middle of nowhere because Hauns made a huge mistake on our transmission that should NOT have happened. I had bought a new transmission for my Honda that Hauns put in, and it lasted 3 weeks until it broke down. Well, come to find out, Hauns had put in the wrong transmission fluid which ruined it. The thing is, I went and bought the exact transmission fluid my car needed for Hauns to use, and they somehow managed to use a fluid that wasnt even for a Honda. I was out lots of money and a transmission because of a task that should have been SO simple. I gave them the benefit of the doubt, went back for a second time later on with a different car. The car needed work done, the problem never actually got fixed and had problems again 2 weeks later. The third time I brought in another car of mine and asked them to put in an new motor mount and light for my car to pass inspection. I had a tight budget, and only wanted them to fix what was needed for the car to pass. I asked them while they were at it to check EVERYTHING to make sure there was nothing major wrong with my car where it had been sitting for a long time. So they ended fixing everything BUT the motor mount and light. To top it off, 3 days later my steering was going out. I gave up and took my car into a dealership for repairs (which ended up being cheaper than Hauns,) and come to find out, there was a major water leak in the car affecting the power steering system. HOW did Hauns not catch that?? They were told to look for anything major. They didnt do their job at all. Honestly this place used to be really good, which is why I think there are still many good reviews. But something happened and they do a horrible job now. I will never go back. Not only do they screw up so much, they are over priced. Never again. I hope this long review can save someone from wasting lots of money like I did.

Nathan Smith

Awful service, the guys who work there just kinda swear and mosy along, they dont even really care if youre waiting on them or not. Theyre rude and crass. I had a problem with my clutch, it completely gave out, and they charged me a ton to do it.The waiting room is nasty, unkept, and dusty. I paid them promptly and went my way, not 50 yards out of the damn place and my entire car started shaking, including my transmission, which was vibrating at a really extreme range and pace. I brought it back to the mechanics and one of their guys literally got in the car with me, drove a few blocks, and saw/felt the vibrations. He came back, said there was an issue to the guy I can only assume was the owner, who then proceeded to tell me there was going to be an even larger charge to fix THAT. The problem was definitely not there before and they were definitely responsible for it, but none of them fessed up to seeing an issue EVEN WHEN one of their own guys assured me there was a problem. I dont have to money now to pay for ANOTHER repair on a well kept car, which they caused the damage on. And they wont fess up to it. Absolutely ridiculous, I wouldnt recommend an enemy to this for fear that they may die.

Scott Johnson

Lets face it. Nobody wants to spend their money on car repairs. But, when you need to, you want someone you can depend on. I first visited Hauns about twenty years ago, after a recommendation from a neighbor. They were practically all alone in their area. I drive down the hill from Orem, and dropped my car of for repairs. I then walked almost a mile past the empty valley to the nearest bus stop, next to the chevron station at 700 N. It was worth it. They took care of me and got new car working properly with a new radiator. The only up sale was because the old radiator was so bad they couldnt clean it out, so they sold me a new one. It was $15 more than than they were going to charge me to clean out the old one. Thats practically the same price, but I got a brand new part. Since then the area had grown and is now full of businesses. Hauns hasnt changed. Ive had them do several repairs for me. Theyve always been fair, honest, and up front with their work. I can depend on them to treat me right and take care of my car. You can, too.

Anonymous User

Both times I have been to Hauns has been a mistake. I like the fact that this is a local family business. I dont like the service I have received both times I have gone. The first time I went to get a car inspected, I waited for 2 hours while other customers were put in front of me. I finally got the car inspected, which failed, (not that it bothers me), but Stu would not answer any of my questions on how to correct the problem, simply treated me as if I was in his way. The second time I went to Hauns was when my truck overheated, they supposedly tested the system, charged me over $100 for a new radiator cap and fluid. They passed the system, and the next week I had the truck overheat again, so I took it in, and was told I would need a new head gasket, which would cost $2500. Took it to a different mechanic, he installed a new thermostat and radiator, which cost about $450. I would not recommend this shop to anyone but those I do not like.