Master Muffler & Brake Complete Auto Care

Address:	6790 State St, Murray, UT 84107, USA
Phone:	+1 801-305-3575
Site:	murray.mastermuffler.net
Rating:	4.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 38

Reviews 8

Amanda Hurst

Master Muffler basically ruined my Honda minivan. In addition to having a couple of repair or maintenance jobs botched by them, most recently I was given poor advice that ultimately damaged the engine of my car. Master muffler could not diagnose my van needing a new cam shaft sensor and over the course of 2 weeks, my van was in the shop being run while attempting to diagnose the problem. Because it took so long for the problem to be diagnosed, my catalytic converters were also damaged or plugged up. After repairing the sensor, I basically drove my van away with a check engine light on as it came on during the drive home with catalytic failure. The mechanics, however told me to save money to just run some cleaner through the fuel system and it could clean them out and I could avoid a $1200 repair. I did this and even told the mechanics I would be driving the car to Oregon and they said it would be good for the car to get hot and put more cleaner in and clean out the cats. Well this did not happen. In the middle of Idaho, my van broke down and to make the story short, driving with plugged up catalytic converters damaged the engine. Master muffler was incompetent in diagnosing my original problem which led to other problems. Although the company may say they ate the cost of some of this whole fiasco, I am ultimately the one that has to pay by my car being ruined. I dont ever plan on using them again. Why is it so hard to find a decent mechanic?

Ryan Greenfield

I have been bringing my vehicles here for years and have always had great service and honest fair prices. Shane has been my goto guy and the only mechanic I will refer anyone to. Many of my friends and family have come to be long time customers of this shop because of him. I dropped my truck off today to have some work done and heard some news that does not make me happy! Its my understanding that he is no longer in charge of the shop and may not be there much longer. I do not trust just anyone with my three vehicles and my kids vehicles. I know many that come to this shop because of his knowledge, skill, ability to get the work done fast and the relationships he has built with them. I am not company loyal, I am however loyal to those who treat me right. I can say that if he leaves my business and the business of many others WILL go with him. Shane has worked his butt off the past few months to keep customers coming back. Even being short staffed or not having the qualified help that is needed in a shop of this caliber. I will be a great loss both in talent and business if he has to leave. I truly hope that he can remain at this shop!!

Cliff Breen

Once again they proved they are the best and the most honest. When we lived near by I always took my cars there. We moved to St George last summer and happened to be passing through Salt Lake this weekend. I needed my trans fluid checked as we were getting some warnings of it heating up. I went there this morning. They spent about 45 minutes checking things out. Even took it for a drive to make sure the trans was shifting OK. They said everything checked out OK and to just be more careful pulling our trailer up any grades. Go slow and dont stress the trans. And they did not charge me. I know for a fact there are places that would have told me they needed to replace the fluid maybe even do a flush. That is how they always treated me in the past and everyone else I saw as I used to sit in the waiting area. I cannot stress enough that these people want your car to be safe and will tell you the truth but will never try to oversell you. Believe me this is a rare quality nowadays for any business that basically has you at their mercy. Go there.. you will be a happy person

Aaron Clark

There are two things you need in life...a good lawyer and a honest mechanic. Unless your lucky enough to know whats going on under the hood of your car you are otherwise at the whim of a mechanic who can dictate the terms to those like myself who dont know any better. Fortunately for me I have been taking my car for years to Master Muffler and they have always been honest and fair in their pricing and work. I have price checked them many times and they have always been cheaper and they stand by their work. They won my business years ago when I had a muffler that was about to fall off due to rotting and instead of selling me a new they sodered it back together to buy me some extra time. Later I came back and they replaced it at a fair price. I would highly recommend this location!

Brooke Barnes

We did not have a mechanic for either of our vehicles since moving to SLC over a year ago. We found Master Muffler and decided to give them a try since they had great reviews and some nice awards from the city of Salt Lake. We are very happy with our choice. The work was done quickly, cheaper than what we had been quoted elsewhere, and they found the issue with the hesitation in starting my car (spark plugs) that two other mechanics couldnt figure out. Jim was incredibly kind, the customer service was top notch, the location was clean and welcoming, and we are very happy to say that we have now found out new mechanic. Thank you Master Muffler!

Audree Thomason

Yes! These guys were my second opinion and they saved me $400!!!!! It is like christmas when the first mechanic gives you bad information and even lies to you just to make money. Went to the place where I bought my tires because of the warranty, I was told I needed new tires and tire rods for $600. This wasnt true. Master Muffler fixed it up for me and this saved the day. Only needed new tires and alignment. I was also advised my tire bolt was screwed on wrong and my tire could have blown off as a result. Sounds dangerous. Dont gamble with your safety and money. Go here instead.

Jeff Syphus

I wish I could give fewer stars for their dishonesty. I brought my car in when it overheated. They changed the oil which they said was 35 dollars. They also said there was something wrong with the cooling fan. I said that was under warranty at another shop so if take it there. When I came to pick up my car they said the total was 138 dollars! ALL THEY DID WAS AN OIL CHANGE! 138 dollars is what they said I owed them for an OIL CHANGE. Ive never seen someone so slimy and sneaky in my life. Two thumbs way down. Highly Dishonest. These guys are basically thieves with business cards.

Nichol Peak

I had the BEST experience here! The service was EXCELLENT. This was my first time ever at a Master Muffler and I am now a loyal customer! The service guy took the time to explain the problem and gave us a quote, when he told us it would be ready 2 1/2 hours my jaw dropped! I was prepared to leave it there for a few days. I was SO excited when I came back to pick it up, I started it up and it was quiet I screamed and the service guys were laughing and waving as I drove out! I have been telling everyone I know to take their vehicles to this location. It is the BEST!