Firestone Complete Auto Care

7531 E Camelback Rd, Scottsdale, AZ 85251, USA

Address:	7531 E Camelback Rd, Scottsdale, AZ 85251, USA
Phone:	+1 480-845-6412
Site:	firestonecompleteautocare.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 8

Reviews 8

Judson Uhre

I have lived across the street from Firestone for over 10 years now, it is convenient to bring my car in and see what my issue is. However, about 5 years ago my girlfriend surprised me by getting my cars oil changed. The people at Firestone ended up selling her a battery, and a lifetime tire alignment. Interestingly, what she did not know was I just bought a brand new battery the day before. Nevertheless, that did not stop Firestone; they sold her another battery, and also took my new battery and kept it. Once I found out, I came there and had them put my original battery in and to refund her money back. (Which they did rudely and with no apology) A few years later, I had engine cooling issues. This time, I figured maybe it was just a miscommunication and I should give them the benefit of the doubt. Which, I did, the next time I had some engine cooling issues they said I needed a "Thermostat, a water-pump and a radiator" I thought gees that much? I went and asked my friend and he said, "That’s odd that it’s your entire cooling system". He looked into it and saw that the thermostat was not working. $10.00 dollars later, I was on the road. Wow saved me $1000.00! Today, (5 years later) I bought a used truck. As I drove down the freeway, the truck would shake. When I got home, I decided to see what Firestone has to say. After Firestone completed their inspection, they recommended a new upper control arm, Upper Ball Joint, and Pitman Arm. Totaling $1,151.95 with Labor. Remembering Firestones antics, I told them I would think about it. I immediately drove down to a tire shop in phoenix on McDowell. 20 minutes later I found out, I had a bad tire. The Total Cost was $40.00 dollars. My Truck now goes down the freeway 80 miles an hour smooth as a Cadillac! After the 10 years I have lived here I can only feel bad for the people to desperate to do their reaserch.

Patrick Bostwick

I had an issue with a previous installation of new tires and rims the day before. I was flagged down on the freeway by other drivers when they noticed my rear rims were wobbling. I called this location close to closing time after I pulled off to the side of the road explaining the problem, they told me it was no problem and to come on down. Turns out the previous owner of my car had installed a shim on my axles to make my old rims fit. This caused the new rims I bought to appear to fit but they actually werent seated all the way on the axle which caused the problem I was having. Eric Dubberly and Julius Curly went above and beyond to fix my problem. Eric did extra research online to see what the actual diameter of my axle should be which helped him determine that there was an aftermarket shim installed. Once they diagnosed the problem and removed the shim my rims went on all the way no problem. They didnt charge me for any of this and stayed after closing to get this done for me. They really saved the day for me, excellent service all around!

Charles Petrosky

Go here only for basic oil changes and tires. The staff is nice but they completely botched the repair on my Audi A4. I brought it to them to complete an Uber safety inspection. They found my upper control arm bushings to be dried out and cracked (to be expected at the age and mileage of my car in AZ). Most of the cost was covered by my extended warranty but I paid about $120 out-of-pocket. I should have gone to the dealer or a German specialty shop. Firestone installed incorrect parts in an incorrect manner. I had to have to the work done all over again 20,000 miles later (and paying another warranty deductible). This has been my experience at other Firestone locations as well. They do fine with oil changes and tires but their techs just arent trained well enough for involved repairs. Their work regularly leads to other things being broken or work needing to be done over again. Save yourself the hassle and get things done properly the first time. Dealer techs and specialty shops are better trained and do better work.

Arizona NewsGroup

We rate four stars for the customer service one of our journalists received on the phone. Very cordial and one of our vehicles was looked at by another Firestone dealer. We were informed the vehicle needed some new work done and mind you some of the minor work made sense due to the amount of miles but the major item we were told that we needed to replace didnt make sense because the Avalanche is less than 4 years old. A friend referred us to the Firestone dealer on Camelback Road in Scottsdale and Andre listened to the issues that we brought to his attention. Andre made an appointment for us immediately we were really satisfied and hope we can get the issue resolved to put everyone at ease in a timely manner. Thank you Firestone Camelback.

Ashley D

I came to get an oil change done and knew my car needed coolant and let them know so they add more coolant to my car. The person I spoke to replied telling me that they were going to check all my fluids and top everything off as needed and said it was part of their procedure for doing oil changes. After I pick up my car, two days later my car breaks down because they NEVER ADDED COOLANT TO MY CAR. Now Im doubting my car really needed the new tire I purchased from them when I got my oil change done after they told me i had a bubble developing in one of my tires, I feel like it was just a gimmick to get me to spend more money. Stay away from this place theyre scammers

Angel Larrea

Was hung up on after two attempts to collect my address to set up an appointment. Not sure why the address is necessary to set an appointment, but I complied. Then, he kept asking me the same information three time, then hung up on me (I could hear the phone being hung up). Then when I called back, I could tell he was irritated (Bo) with me and told me that we have to start ALL OVER AGAIN. I asked if he could just book my appointment with my name and phone number (he took it down three times by now) and then he hung up again. Not sure I look forward to coming in now, as I dont trust how hell treat my car.

Trent Seitz

Location does not follow policies that others have in place. Ive been using Firestone for years and Ive always been told that I dont need an appointment, I can bring my car in the morning and expect it back that afternoon/evening unless there is something seriously wrong. At this location I walked in and was immediately asked if I had an appointment and told that If I dont have an appointment the earliest I could get in was in 2 days! I will not be using this location again and am advising others to avoid it as well. If I could put 0 stars I would.

demetrie radulovic

I would definitely definitely stay away from this place if you can at all, people running the show like Brandon Knotts are typical Bad customer service guy with a wide fake smile. In the middle of the check up they decided to push me back for a few hours, and after being a fleet customer that spends about 10 to 15,000 in tires alone a year, he was persistent and pushing my emergency service for a while because he had just mopped the service bay. Planning to take this higher, but just wanted to make sure that this is on the record.