Shadow Mountain Auto Service

Address:	10410 N 32nd St, Phoenix, AZ 85028, USA
Phone:	+1 602-482-7100
Site:	shadowmtnauto.com
Rating:	4.7
Working:	7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM Closed Closed

Location

Photos 32

Reviews 8

Pedro Jane

The guys at Shadow Mountain Auto are incredible! Rip and Curt are both extremely helpful, and knowledgeable. I have always turned my own wrenches on every car I have owned. I had a Honda passport a few months ago that suddenly would not do anything when put into any gear. I managed to get it to the shop and I knew it was going to be bad. It turned out I just needed transmission fluid and they were really cool about it. Rip also told me that it was like winning the lottery that I didnt blow my transmission and that it would likely not last. His recommendation - sell the car or get rid of it asap! It was a junker and I planned to run it until the wheels fell off. Well, they basically fell off a few months later when it stopped shifting into 5th and started having engine troubles. This time they gave me the harsh reality of the cost to repair. I ended up buying a new xterra and they performed the pre-buy inspection. Now three months later I brought it in for its first oil change and they had incredible service again. I am taking my girlfriends car in tomorrow for service also and "converting" her. I used to do all my own oil changes and easy work such as radiators, water pumps, timing belts...etc.. Now I trust the guys at Shadow Mountain Auto.

Steve Robinson

Shadow Mountain Auto Service has been one of the BEST shops Ive ever used for my vehicles. They are the most honest people in the auto service industry Ive ever come across. In an era where it seems that most shops are just out to line their pockets, Shadow advises on work the must be done for safety purposes first, then advises on what needs to be done but could wait until later. I recently had one of my cars at the shop when they discovered some oddities. they advised me that some bolts were loose. I informed them that the car had been serviced on am emergency basis elsewhere. After they researched that work based on the receipt from the other shop, it turns out that work was paid for but never done and the work that was done appeared to have been done by less than qualified persons. In the end they are going to help me with a claim to the BBB against the other establishment and if necessary Small Claims court. I am not aware of too many other shops that would go to those lengths to make their customers feel safe and welcome. Great job Shadow Mountain Auto Service!!!!!!!!!!!!!!!!

Karla Yazuri

I took my car to this place because it didnt start and in 20min of "diagnose" they said that I had a busted head gasket which to fix it will cost around $1500 to $2000; I called 5 different mechanics describing the problem that my car had and they told me that when the head gasket breaks the car will overheat and shakes when the A/C is on (my car never got overheated and it didnt shake) so I took it to a different mechanic -VI Auto repair on 7th ave & Bethany Home- there they did a chemical test to see if the head gasket was broken (the test took around 35min) and guess what? my head gasket was fine the problem it was a fuel injector and bad spark plugs which to fix was only $350 with parts so I am not happy with this mechanic trying to "repair" something that was not broken and wanting to charge me a lot money for nothing.

Mike Stevens

Shadow mountain was very helpful and professional when I came in. I brought in a car I was interested in buying and asked for a pre-purchase check to make sure everything was in working order. Shadow Mountain had a muscle car expert on hand who inspected the car and advised me as to what to do with it. Shadow Mountain even went above and beyond to make sure I was protected from the owners allegations, as he became angry that they advised me against driving the car back since it was unsafe. Shadow Mountains employees have genuine concern for their clients with fair pricing and practices, and even offering a shuttle service if your car has to stay at the shop. This auto shop will take care of you, whatever your needs are, and at a fair price. I will be taking my business to them from now on.

Dez Alex

I bought a voucher for free oil changes to this shop years ago when it first opened. Curt explained to me that oil changes made no money and the vouchers were to get business. After my voucher expired Curt still occasionally helped me out on oil changes. I routinely brought my car to him for the repairs (which it needed a lot) I did not want to tackle myself. He and his guys have always been great about differentiating between critical repairs and arbitrary ones. I trust these guys and though I no longer need regular services when someone needs a mechanic they are the first to mind. Im from a small town where you know your mechanic personally. I was leery of mechanics in the city but Curt and his crew make it feel like your local small town mechanic. Great place always top on my list

Ryan Simon

I plan on making this my go-to mechanics shop. I took my car in for an oil change with the intent of having them look at a couple other little things too. They did a good job on the oil change and gave me their honest opinion about what I needed and a rough quote for the work exactly as I asked. Most places would try to pressure you into making an appointment right away to get the work done but there was none of that here. They let me know they would be happy to do it of course but that I could do it myself as well as I had told them I has a little experience with my own car repairs. I really appreciated the help and forthright way they dealt with me. I will be back when I need a mechanic for sure!

Flaviu Mitar

New to the area, I went to check them out based on great reviews on Yelp. Needed an engine diagnostic done (cost$150) and getting rid of the Christmas lights of the dashboard. They called me three times to accept each farther process into locating and replacing the problem sensor. Their original estimated cost was around $450. I needed the car so I accept it. Car was ready as promised before 5PM, but I was wonderfully surprised when getting to pay for the work: the bill came to $100 less than originally estimated and approved for. Honest guys, they sure have my future business. Wow. Usually it ends up costing more not less. All I can say is that I found new friends in Phoenix.

Vance Myers

I am only putting one star because Graham was nice. I just took my wifes car to this place to get the ac looked at. They quoted me $900 to fix the rear mixer doors. I paid their $150 diagnostic charge and went and got a second opinion. Needless to say my ac mixer doors work fine (have video proof btw) and the car was low on freon(even though shadow mountain said all pressures were normal). $206 later at another shop and everything works great. 8/1/17 UPDATE After the reponse to my review I called the shop. Long story short they refunded my money and apologised for what happened. I appreciate them being professional and making things right.