Quick Lane At Westland Ford
| Address: | 3450 Wall Ave, Ogden, UT 84401, USA |
| Phone: | +1 801-629-5570 |
| Site: | quicklane.com |
| Rating: | 4.4 |
| Working: | 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed |
Location
Photos 1
Reviews 20
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Sara Tidwell
I didnt mind the actual car buying experience besides the fact it took forever for them to complete the paperwork, it was the aftermath that was terrible service. I didnt have my down payment with me at the time we bought the car, so I took it in later but the accounting office was closed (they close at 1 pm, I dont know how any full time working person is supposed to get there before they close and I start work before they open). They then took my payment the old fashioned way and wrote it down on an old receipt form. I then get a letter in the mail two weeks later saying I hadnt paid. So I call them up and they say, oh looks like we received your payment after the letter was sent. I paid two weeks before that letter was sent. Thank you for accusing me of something I clearly had not done. It was definitely your fault, take some responsibility. Then I waited a month for my plates to come in the mail only to have a letter come that told us to pick up the plates. I spent thousands of dollars on a car and you cant pay to mail me my license plates? I will never willingly go there again.
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Chris Stagge
I am the Division Manager of Mattawa Industrial Services we have a fleet of 7 Ford trucks that we exclusively service at Westland Ford. With this particular truck, the parts came in about 4 days late. Then once the truck was finished a tech took the truck for a test drive, which is completely understandable. However, on my way into work that morning I saw my work truck at Farr West Family Dental. I called Jim Twitchwell, my service rep. He informed me that the truck was fixed but still needed to be test driven. I then asked Jim why my truck was sitting at a dentist office in Farr West? Jim had no answer. He called the driver and called me back confirming that the driver decided to go to his dentist appointment while test driving my truck. Needless to say, this is extremely unprofessional and I am beyond upset with this situation. Mattawa will no longer use Westland Ford.
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Jeff Tesch
Was charged $108 for diagnosis. THen they quoted $511!!! for part replacement (250+ labor). I knew the part was easy to remove (two bolts!!!!!) and found the part in town for $90. I also knew the part could be cleaned to restore function (EGR Valve). I went home pulled and cleaned the part and had the truck done and running well in 30 min. THis is not the only occasion i have experienced this with Westland. Each time I give them a try I say I wont be back. I WILL NOT RETURN!
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Mitch B
The guys in the service bay at Westland Ford are the best. They take care of anything that I ask. They call if there is an issue to speak with me about it. They go above and beyond to make sure my truck is up to date and stays in great shape. I trust these guys to do what is needed.
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John Scott
We leased a 2017 Escape from Westland the end of June. Salesman Ray Thompson was great to work with. Answered all our questions and provided good information. We feel like we got a fair deal on the price. Westland folks were great to help with Bluetooth set up and the Ford Pass app.
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Brandon Beardsley
Every time I go I always get great service. Im not even really a car guy but they really explain everything in a simple way to help me understand how my car operates. They have always treated me right. The best service in town for any car issues or questions.
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Irene Perez
Finally got Great service be it, it was only an oil change ...But after 3 terrible prior experience over three different issues with Westland Ford I thought twice about taking my F150 in for service. . THANK YOU to the Service Mgr.
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Diane Kawamura
Customer service friendly, professional, and competent. Time to purchase new tires was efficient. Underestimated time to replace tires - but I did not have an appointment. Would recommend Quick Lane at Westland Ford to others.
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Keven Longfellow
Westland has taken care of several of my cars, they have always given me Excellent Care and treated me fair when it came to fixing things that were wrong with the vehicles. Great Job!!
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Kent Nielsen
Other than the 5 weeks to get the parts, the service was excellent; a great loaner car was provided, and everyone was professional and pleasant
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DeeKay188
Ive had my 2014 Hyundai Accent for over a year now and I never had any problems. They are fast and efficient and keep my car running great!
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Karen Wennerstrom
Performed work requested only. Provided information but did not charge for unnecessary items. Helped me file for my rebates. In and Out!
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Laycee Twitchell
The guys at quick lane are always helpful! They get me in and out as fast as they can. There staff is always great! "Especially Brad".
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Duff Leger
THE WRITER JIM CLARK AND THE TECHNICIAN BOB WERE PROMPT AND COURTEOUS IN THE TIME WE AT THE HYUNDAI DEALERSHIP. THANKS
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Darci Roche
The customer service was awesome and they made sure I understood all that I needed to.
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Faye Clark
Love the Clark Brothers at Westland Hyundai in Ogden!!!
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ward casey
Great good people nice buildings fair price thank you
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Jose Luna
Great customer service and service to my car!!
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Layne Morris
The staff is great!
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Dale M Okerlund
Always excellent.