U-Haul of Murray
| Address: | 5305 State St, Salt Lake City, UT 84107, USA |
| Phone: | +1 801-262-8958 |
| Site: | uhaul.com |
| Rating: | 2.9 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 6
MA
Marlee Madsen
if you want to pay too much for a simple service, then this is your shop! save your money, buy yourself a trailer and borrow a truck from someone and make multiple trips. its not worth renting the uhaul. i know it sounds vindictive, but i promise it will be a more pleasant and less stressful situation. the prices are heavy, they offer simple additional services but charge exorbitant amounts for them (for example, they have furniture cushions, but if you open the bag to use them, you are charged >$5. the same goes for the moving dolly. you receive an extra charge for using it. a better service model would be to offer those, free of charge, because you care about your business and your customers.) we were told that dropping it off late would not accrue an additional fee, but it did. an extra thirty dollars for using it past five? ridiculous. the late check-in experience was awful. i cant believe thats whats required to get it in. let me walk you through the process: you park the vehicle, and walk over to the box to drop your keys. or, at least, thats what was explained to us. but alas, we were not that fortunate. it says to use your contract number to log in to check it in. but, instead, you have to make an account on your phone, with poor internet speeds, and go through the lengthy process of taking pictures of the mileage, gas level, interior of the vehicle to prove cleanliness, etc. then you have to upload them, answer a ton of questions, before you can drop your keys. it took an extra half-hour to do this. i am not happy with the experience, and will not be returning to uhaul in the future. i will highly discourage friends/family/otherwise to stay away from this "service."
BR
Brenda Corbett
Absolutely horrible experience!! I called this store specifically two weeks ago for a 26 ft uhaul 04/01 at 11:00 am. I arrive and was advised by the agent at the counter there was no truck, and worse, they couldnt find one. He then asked if I could come back tomorrow, I advised the representative that no, I had 20 people at my house waiting to move right now. The agent then called the manager John Welsh, who said I must have reserved online. I said no, I called this store specifically and reserved it with a credit card. They did have the reservation, but let the truck go. They had no truck for me to use. The agent found a truck in Bountiful, I would have to go there to get it. They gave me 50.00 credit towards the reservation, when I said the 50.00 wont even cover the mileage from Bountiful to my house, that did not seem to concern him at all. The poor agent who was helping me didnt really have any answer except that this happens all of the time. He called and reserved a 26ft uhaul at the Bountiful store. I confirmed before I left the store that there was a 26ft truck waiting for me in Bountiful, the agentsaid yes. We arrive up to the Bountiful store, only to find they didnt reserve the 26 ft, they reserved the 15 ft, yep, completely incompentant. Luckily the store manager the was much more customers service focused and was able to get us a 26ft truck. Do not go to this uhaul.
CA
Carson Ward
No attention to detail, and no customer support if something goes wrong. I attempted to rent a truck on a Sunday. U-haul now has the ability to unlock the truck with your phone, and since no staff was available on Sunday this was my only option. Obviously you cant open any U-haul, so the truck number for YOUR reservation must match the trucks actual number. They put the wrong truck out, so I was not able to pick it up. The U-haul web app have me 3 truck number options, and none was correct. Calls went straight to voicemail, and I had no recourse. We were 10 minutes early, and sat there for 30 minutes just in case someone had my truck and was running late. Theyd clearly just put the wrong 15 truck outside the gate. So basically the staff here wasted my time and delayed everything we were trying to do that day. We had to take several small loads instead. Its been 10 days, and at no point did anyone ever reach out to update, figure out what happened, or apologize for this mess. My experience so far has been total silence. I tried to reach a human to confirm I would not be billed, and was placed on hold for an hour. The only positive from this experience was that they cancelled the order and so far have not charged me.
SC
Scott Godfrey
IF THERE WAS A LOWER POSSIBLE RATING LIKE "ZERO" THATS THE SCORE I WOULD GIVE THIS BUSINESS!!!* I Returned my Rental Slightly Late on the Return date due to an Accident that shut down Highway 201!!!* When I pulled in to return the truck, During the Check in THIS EMPLOYEE NAMED DALE SHELTON WALKED UP AND JUST STARTED YELLING AT ME BECAUSE I WAS LATE (DUE TO ACCIDENT) THEN DALE SHELTON STARTED SWEARING AT ME IN FRONT OF YOUNG CHILDREN!!!* NOW THE CHILDREN ARE TRAUMATISED FROM THIS EXPERIENCE... I WANTED TO CALL POLICE OR SOMEONE TO HAVE DALE SHELTON TESTED FOR ALCOHOL OR DRUGS BECAUSE HIS ACTIONS WERE SO BAZAAR!!!* TO TREAT ME A CUSTOMER IS ONE THING BUT TO TOTALLY FREAK OUT THE WAY HE DID IN THE PRESENCE OF SMALL CHILDREN TO TRAUMATISE CHILDREN IS COMPLETELY OFF THE SCALE OF CUSTOMER SERVICE!!!!* "DO NOT VISIT THIS BUSINESS UNDER ANY CIRCIMSTANCES" IF YOU DO IT IS AT YOUR OWN RISK!!!* BUT PLEASE LEAVE YOUR CHILDREN AT HOME!!!* THIS IS A BAD BUSINESS!!!!* WHEN I CALLED THE OWNER ON THURSDAY 28, 2016 AT 6:30PM HE STILL HAS NOT RETURNED MY CALL!!!!*
SC
Scott Stonehocker
Most of my reviews on Yelp or Google are 4 or 5 star reviews. Im not a chronic complainer. Heres how I feel about U-Haul of Murray and U-Haul in general. So frustrated. Called U-Haul days in advance of my trip to SLC. Needed a hitch installed so I could tow a trailer back to California. Flew to SLC. Showed up at U-Haul and they didnt have all the parts. Long story short, Ive spent 12 hours over 2 days trying to get this install complete so I can drive tow a trailer to California. I even took at Uber to another shop to pick up parts to try and help them out. After hours of waiting, tons of over-promising, the technician said it didnt work. Now Im stuck in Utah. To summarize: -they overbook themselves and dont seem to care about their customers -they over promise again and again -You get rerouted to the U-Haul call center if the shop is too busy (which is most of the time) and they tend to screw things up as well -Doesnt seem to matter how much you plan in advance, prepare to be surprised and to wait for a long time when you go there.
BR
Brian Beck Brians Pro Photography
Just last week, my sister went into this location to have a trailer hitch installed for a 12000 mile cross county trip. On her way out of town she stopped at my place and mentioned that the dog trailer she was pulling did not have the cooling fans working. Work that Uhaul said that they did. So if she had trusted this place she would have had her dogs dead now. Upon seeing what total criminal attempt of a job that this place did, there is no way that I would send my worst enemy to this place to ever have work done. I have photos and video of the wires draped across the bottom of the car, the loose ground wires, the car taillights that now no longer worked. The damages to the photographs that were in the trunk of the car as well from climbing in the trunk. This will be reported to the Utah Highway Patrol and followed up with a call to the corporate office. For now go anywhere else for your installation and towing needs.