ABRA Auto Body & Glass

Address:	9110 300 W, Sandy, UT 84070, USA
Phone:	+1 801-568-0606
Site:	abraauto.com
Rating:	3.7
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 9AM–12PM Closed

Location

Photos 33

Reviews 6

Curtis Noble

I had an appointment today to get my damaged vehicle inspected by a Geico adjuster who was working there. James Bane was the adjuster. He came out and checked over the car and decided it was 2 claims instead of one because he didnt believe our account of the accident. There was damage to both sides of the vehicle because it was backed out of the garage and scraped the side of the garage and garbage cans on the drivers side, and nicked a truck parked halfway in the garage on the passenger side. The damage on the passenger side was so minimal, it might have been $100, nevertheless, it was part of the same accident. But the adjuster suggested that I just ask the body shop to include it and fix it for free! I told him no, thats not honest. Its part of the claim. I called the Geico headquarters to explain to them that this guy was trying to separate the damage into a different claim so they wouldnt have to pay for it (the passenger side is less than our $500 deductible and if written separately we would have been subject AGAIN to the deductible). Then the Geico rep on the phone asked to speak to the inspector, James Bane. James claimed that we told him a different story about how the accident happened and that the passenger side damage happened some other time. The Geico rep handled it and he went inside to do paperwork and all was well. Until he came out with a check ONLY for the damage to the drivers side. He told me "sorry, but I can only pay for the one claim since the other side happened at a different time." I reminded him of the conversation he had with us in the parking lot explaining what happened and on the phone. He claimed that we told him a completely different story. Yep. He lied. He said that my wife didnt even say she hit anything on the passenger side. But she did. She told him and the rep on the phone. So Geico and Abra Auto Body lost our business. Over something probably less than $100. I wonder if the body shop knew that their Adjusters were trying to get customers to "just ask the shop to fix that for free" how much longer the adjuster would be working there.

J. LX2

About a year ago ABRA repaired my rear bumper. Bumper did not need to be replaced, it was repaired and looked great. Then about a month ago I noticed some peeling and cracking in one of the crease areas. Uh oh, here I go. Before anything was done or said, I was already anticipating a hassle. Well, my trepidation and fears were unfounded. When I took my car in and had them look at it, they said "we will take care of it." No hassles, nothing, except respect for me as a customer. Damn! Imagine that. It was going to take at least a day, so they put me in a rental at no cost to me and that to was appreciated. So anyway, they try and repaint the bumper again and for some reason it wasnt working. Heres the neat part. Instead of making it quick and slapping on a bumper with bad paint that would bring me back, they said they would just replace the bumper and repaint it. That way it would be done right. I am impressed. They could have just as easily sent me down the road and provided crappy customer service. Just the exact opposite. I was treated with respect and kept up to date and apologized to on numerous occasions. They didnt make jump through a bunch of hoops. Didnt waste my time, treated me as someone to be valued and they did a fantastic job on the bumper. Paint colors match perfectly and what do you know? Im one happy customer. Hopefully I wont be in need of their services, but if I am, I will insist ABRA on 91st South and 3rd West does the work. Not only that, but I will gladly refer anyone needing body shop service.

Tamara Pike

I am extremely disappointed in the service we received. We were lied to every step of the way by your shop and the Geico damage adjuster. We were told we would have daily communication. We were only contacted twice in 14 days. It was us who had to repeatedly contact you to find out what was even going on. We were told differing dates our car would be repaired by the auto shop and your Geico representative. We were told it would be ready Friday. Received zero communication. Wasnt ready Saturday and the auto shop was open. Was then told Monday. Nope, zero follow up communication. Then told Tuesday. Nope, just kidding again. Then guaranteed Wednesday by 10am, which we waited 2 hours for them to show after being told repeatedly "hes on his way" and "he just stepped into the car". The auto shop is literally 15 minutes away. They were slow, unreliable, dragged the entire process out and flat out lied. I could never recommend anyone to use your company with the unreliable and poor service this experience has been.

Anonymous User

I scheduled an inspection last Friday for Monday. By noon on Monday when nobody called, I called you. I was told they would contact the tech if I would hold on the line. The girl helping me said she was unable to reach the tech and left a voice mail for him to call me. No call ever came. I figure that to be two missed appointments now. No Monday morning call. No return call. I called the local office who told me its a new system. Well, it not working. I get a call this morning and the girl tells me the local guys called them on my behalf. She said. "I understand you THINK YOU HAD AN APPOINTMENT FOR YESTERDAY." Unbelievable!!! I retell my story and she ARGUES with me that my appointment was really for Friday and I must have made a mistake on the day! Unbelievable!!!. I ask for this to be fixed today, but no. Now Im at the back of the line and there is a time slot for next THURSDAY. Your customer service has hit an all time low. Thanks for less than nothing. Thanks for a steaming pile of aggravation.

Anonymous User

Very disappointed with my experience. Ill start off by saying that I wouldnt use ABRA again so you dont have to read everything below. TechniGlass or however you spell it would have been $40 cheaper for what I had done with twice as long a guarantee/warranty. I had my windshield and drivers side window replaced yesterday. The mobile service was what made me go with Abra, but the technician arrived about 2pm 9 Feb 2010 and forgot rivets to secure the door glass to the mounting brackets. He left yesterday afternoon without even vacuuming out the broken glass in my door. The installer ensured me that he would have someone come by first thing in the morning (8:30 he said) to vacuum out the door, set the brackets, and reinstall the interior panel to my door. Im not saying its the new guys fault, but he wasnt able to come until 10am -- 1.5 hours after I was told. He didnt get close to vacuuming out everything. 19 hours from start to finish guys? Really?

Barbara Hecker

I recently was directed to ABRA by Geico Insurance for repairs etc.. I paid a $500. deductible, plus a couple of other charges including a 50.00 refundable fee. which to my knowledge has not been refunded as yet.I believe you did a great job on my Rav4 but I believe that when I have already paid 0ver $560 dollars to you a $50 refund would be made asap. You used 2 extra days to repair my car because you had to get and mix paint then you needed to order a lock device for the rear door of the Rav.4. so I had to pay 2 extra days for ins. on your car at $15. and change per day. I realize all these things are necessary for you, but having an accident is bad enough, paying another raise in Geico insurance when it has already been raised before the last accident. and longevity doesnt mean a thing to Geico, so despite the really good repair job I believe Geico and I will not be doing business for very long..