Bell Collision Center

Address:	16809 N 7th Ave, Phoenix, AZ 85023, USA
Phone:	+1 602-978-9587
Site:	bellcollision.com
Rating:	3.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–3PM Closed

Location

Photos 32

Reviews 17

Robert Bergson

So I got referred to come here from my insurance company as they are a preferred repair shop for my insurance company. The first meeting they were friendly and I figured I would be ok. I was asked if I would like phone call updates or text I stated phone. I only got text updates. Ok so I got my car back 09/03/2016. They did a great job. But there Communication sucks. My insurance company tried to get a update on 08/24/2016 and never got a returned call so they stopped payment. I never got a call from my insurance company, Bell Collision Center, of the rental car company. So on 09/03/2016 I bring my rental back pick up my car and away I go. Not so fast because on 09/09/2016 the rental car company took$303 dollars out of my account because my insurance company stopped payment on 08/24/2016 due to this companies very poor Communication. So here I sit on 09/11/2016 fighting to get my money back with no help from Bell Collision Center. I talked with Matt the manager and I truly see how Communication is a issue here as people follow by example and this guy takes the cake. He dies return calls or get back to up with any updates on issues. Very unhappy with this companies customer service.

Anonymous User

In late 2006 I purchased a used 2002 Lexus SC-430 Convertible in top mechanical condition but with obvious body and paint issues. Mid-2009 I decided to obtain quotations from leading organizations in the Phoenix area to resolve the issues. Bell Collision Center was the company I selected from four others to perform the work. My selection was made using the following criteria: cost, cleanliness and organization of facilities, apparent competence and pleasantness of staff, and guarantee. Bell Collision Center excelled in all of these categories. But, ironically, it was the facility furthest from my residence. The professional demeanor of the service advisor and that of this shop colleagues, became immediately evident upon my first visit to Bell Collision Center. The follow through, quality of materials utilized, exacting attention to detail and communications throughout the entire process was superlative. I am very pleased with the finished product as my automobile was returned to "showroom appearance." I wholeheartedly commend Adam Day and the staff at Bell Collision Center and look forward to continuing to recommend the company to friends and colleagues.

Roland Rehburg

I just picked up my ford taurus from Bell Collision. I was rear ended by a Dodge ram last Monday morning. Hit and run. $4,429.00 in damage. 4 days later, I have my car back. I spent this morning inspecting every inch. Im blown away. The fit and paint (with fleck) is perfect! The collision center did a great job keeping me updated on a daily basis with photos of the progress. Chris and the entire team nailed it! Very pleased :)

Lyndi Winther

Always so friendly and helpful. The first time I came in to get my car repaired went so smoothly that I came back when I needed them again. They have a great text system that notifies you where your car is in the repair process. I was assigned to Marvin and he even gave me a number to text him directly.

Greg Myers

They got an "F" from BBB. Its not hard to see why. They said theyd write up my estimate along with one for my daughter, more than a week has past, no response, they have our phone, Email information. Not the service Ive gotten here in the past. Not going back.

Nathan Petersen

They cater to insurance companies. They will not do custom work or touch a salvage vehicle. If youre paying cash and just want to get a car functional this is the wrong place. Also, dont waste a drive if youre trying to do something custom.

Jared

My car was side swiped and had damage along the side bumper to bumper. The final fix is brand new and I would give 5 stars, but I felt like 6 weeks was a bit long and the representative we awful at communication to me and my insurance.

Michael Sanchez

Ive pretty good luck with these guys. My last trip was a little unnerving. Make sure you talk to the guy who is actually on the team that will be working on your car. They dont always talk to each other.

Mike Bennett

They tried acting like they were Bell Ford Collision which was the place I was looking for. They lied right to my face after asking them twice. Glad I didnt sign anything and found the right place.

Matthew Long

Awesome, super helpful folks here. Got the quote I needed in 15 minutes, granted it was roughly 6 months ago from this post. I had great service, I would recommend for a damage quote/estimate.

TryandCatch

They did an excellent job repairing and repainting our bumper for a reasonable price and they did it within a reasonable time. I recommend this place. Trustworthy friendly people

Charles Stucker

They had my car done in about 10 days and you cant even tell it was ever in an accident. Plus they are already contracted with progressive so the whole process went very smooth.

nichole holmes

Awesome service. Excellent communication through the whole process. Very impressive.

Tom Barnes

Nice clean facility good people too very professional

Linda Hill

They take really good care of you

Barry Moore

I work here.

Xioger Mujica