Firestone Complete Auto Care

7619 Richmond Hwy, Alexandria, VA 22306, USA

Address:	7619 Richmond Hwy, Alexandria, VA 22306, USA
Phone:	+1 703-638-1743
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 18

Reviews 22

kooij23

Firestone has always provided quality service and prices for me. The first time I went because Jack Taylors Toyota place did not fix something needed although Id been waiting 3 hours to get a simple maintenance. They just wrote it in small print and let me drive away without even telling me about it, or asking me if Id like it done while I was waiting for it. So I took it down the road from my house to Firestone (who I have always heard favorable things about being able to trust Firestone from the locals around here). They said Jack Taylors did not even do the maintenance and showed me a filter full of leaves!! (Jacks said they REPLACED the filter!) Yesterday, I was at Jack Taylors only because they did free work for a Toyota recall, but as soon as they said I had a oil leak and needed a new chain timing cover, and it would be "labor intensive" and cost $1,207, I called Firestone and they said they would fix it for $747! So I it is now at Firestone to be fixed. I think they are great!

Cara MacDonald

Off the bat. The people who helped me were usually very nice and polite. I would NOT recommend taking your car to any Firestone in the area as I have used most of them over the past few years. My car broke down four times in the span of a month and a half due to errors made by this garage (bad parts and careless work). Each time I left the Firestone, I was told that the car was fixed and safe to drive. It continued to break down, however, and a number of times the car broke down in places that put me in danger. I wasted a lot of time and money bringing my car here and when it broke down a fifth and final time, I took it elsewhere. A mechanic at a different garage told me that very old parts were used in my car and that the car isnt worth fixing.

Hidalgo Cohen

I have been visiting this particular Firestone Auto Care shop for years. Thats only because I have a lifetime wheel alignment agreement with this shop. Otherwise, I would never, ever return for services here. There ARE better shops with HONEST service repair staffs. Management and its staff are always trying to find something wrong with my car. (Note: Be very careful about Peter). They recommend high priced repairs that can be found at lower prices elsewhere. I have a real problem with their approach -- recommending high-priced services when the need to do so is not immediate. I am giving this shop 1 star for their unprofessional practices and lack of technical knowledge. Beware. Repeat, beware.

Rico Allen

This rating is for this store only! Long story short...after having my car overnight my steering wheel was 45 degrees off. Looked like I was turning going straight. Management fix was to leave the car overnight again cause they were busy. Management at this store is the problem!!! Luckily for me a gm was at the store at the time and he took care of the issue right away. I have been bringing my cars to Firestone for years in multiple states and this is the only store where there is always an issue. If this was my first experience I would avoid Firestone like the plague but the problem is just this store. Is there a shortage of qualified management candidates?

Ricardo Sanchez

Scammer. Had to get vehicle re-inspected for taillights after replacing them myself. Inspector came back with new problem that tie rods were outside state specifications. When asked the inspector could not provide a reasonable explanation as to the variance. In addition, this was not shown to me when it was on the rack so I could fix the problem. The state inspection law is just another scam for automotive service shops to drum up business. I will get re-inspected somewhere else and will no doubt pass.

Brian Emerson

Why does it take an hour or longer to get a simple oil change with an appointment? I can do it myself in 15 minutes and I dont have all the fancy tools or a lift. I only go to Firestone because my company has an account with them. I work all over the country and have never been satisfied with the service I receive at any location.

Matt Barker

I have been to this particular location several times over the past 6 years. They are always courteous and informative. They work efficiently too. Shop and waiting area is very clean. Tires are expensive..but also some of the best quality. Overall.. great shop..especially this location.

Anonymous User

Ive had two issues with my car recently that required me to visit here, once with an appointment. Even without an appointment, they did what they could to accomodate me. Never did anything without asking and made sure I understood everything at every step. I will be going back. Thanks!

Talha Chaudhry

Love the Mechanics there. They all know what they are talking about. Very much experienced! Ive been using them for 10 years. Unlike some car shops that fix your problem but your car has a different problem when you get it back, theyll fix your car and thats that!

Adam Grow

Clean store, staff was friendly. Took my car in to repair or replace a tire with a sidewall tear. They honored my warranty from another store halfway across the country from almost four years ago and replaced it in about an hour like they said.

Al Corredor

Went in for a flat tire, was told expect 3 hr wait and they were done in an hour! Very professional staff and while I waited noticed they have a ton of repeat customers for routine maintenance which is an excellent sign of quality!!!

T. B.

These people are not of there word! I had a appointment for 1 and waited there 2 hours and 45 min just for a dam Alignment. This was not the first time either. Ive spend over a $1000 here and received crap service.

Pamela Woodard

I was able to drop my car off without an appointment and they got it done by Noon. They were so nice and didnt do any work that was not necessary. I felt like I got a great deal and awesome service!!

P Dub

Fair prices, very honest business. They have had the opportunity to overcharge, but did not. My experience has been that this Firestone always provides great, professional service at a fair price.

Fred Schmid

Ive been pretty happy with this location. Helpful employees, reasonably prompt service, they take care of me. Theres also a bus stop fairly close, so I can leave my car here.

Shane Redman

I go here for all of my car needs. I have another service center right down the street from where I live and I gladly make the extra 20min trip to go here instead.

GUNTHER EMIL SALES

Booked an appointment at 7:15am and I was there on time. I was told my car would be worked on by 10:00am. Didnt bother to wait. Appointments should be honored.

GordonJ K

Prices are high. You can find better deals elsewhere. Plus, they will try to make you purchase services that you can find at lower prices elsewhere.

Priscilla Harris

Technician was great, gave awesome customer service. When my car was finished, thoroughly explained the next steps I would need to take.

Annie Wright

Very professional, will give honest answers and good recommendations. I feel they have pretty good discounts and offers. Chris is great

Joe Klatt

Great service & usually pretty fast. Honest & upfront prices is always a winner in my book!

Ralph Martins

Been going here formore than a decade. Service has always been prompt and highly reliable.