Tires Plus

4206 John Marr Dr, Annandale, VA 22003, USA

Address:	4206 John Marr Dr, Annandale, VA 22003, USA
Phone:	+1 703-879-1358
Site:	local.tiresplus.com
Rating:	2.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 32

Reviews 6

Hannah Newby

In the beginning they were amazing. I came to them because a Merchants Tire place wanted to charge me 600+ dollars for tires and other services they were pressuring me into thinking I needed. They gave me 4 new tires for half what the other place wanted and I continued to come to this Tires Plus for work my car needed. And they have been nothing but inconsistent to that first wonderful time. I make appointments online for the convenience and they are supposed to email or call to confirm, after my first appointment they stopped confirming them. Which not only is unprofessional, its nerve wracking because if I walk in unconfirmed I could be waiting all day for a 20 minute fix because 10 other people also expected to come in at noon to have something done. And this unconformation has caused real problems. One time I went in to have an engine light checked (everything was fine) they replaced my battery too, and the mechanic (cant remember who) said my car wouldnt pass inspection because it was missing a corner due to a fender bender I had months prior, and that my "sway bar was loose" and that needed to be replaced before inspection too. And he told me if I found a compatible bumper he would install it. I thought great hell fix it and everything will be fine. I spend 80 dollars on a bumper make an appointment (they fail to confirm said appointment) I show up with my bumper that I had to have my dad drive over because it wouldnt fit in my car and they tell me they dont do ANY body work. If they saw the appointment in their system and read my comment in the additional comments box why didnt they call me to say " sorry idk who told you that but they were wrong to do so we dont do blah" and not waste my time, their time and my dads time? Completely unprofessional. And the same thing happened again today! My headlight was out my dad went and bought headlights with me (father daughter car stuff) and intended on putting them in himself, looked under the hood of my car ( a hybrid) and went "thats different, not sure if ill be able to do this" so I said ill go to Tires Plus they should be able to put them in. I make the appointment online and put in the comments box that I have the bulbs they just need to be put in there. And they do for the first time in a while actually email confirm my appointment. When I get there they refused to use my bulbs because of liability and warranty and said ill have to return them to the store. You actually confirmed my appointment for once and dont have the decency to call and say "he we dont use outside parts our price is blank for this to be done do you still want to come in?" I even opened a credit account with them to be able to afford the repairs I needed to get my car fixed before inspection because I work an hour from home and need transportation. I am going to close that account and never come back unless its something simple they cant mess up like and oil change. But they might screw that up too. Also their wait times are terrible. The lights today took over and hour and they were fully staffed.

Anonymous User

I knew I needed to get my tires replaced and I just wanted to get the ordeal behind me. The week before I visited Just Tires because the front tires were going a little bald on got a quote for two tires. When I visited that week no one greeted me when I entered the store or acknowledged me as I waited for the tech to finish helping the customer in front of me. Tuesday morning I returned and got a quote for 4 tires. They said it would take 2 hours so I decided to come back that afternoon. I returned to the store and upon entering didn’t get a greeting or acknowledgement as I waited to spend $720 dollars. When someone did finally lumber out of the back and got to the computer he looked up at me and said “ Wadda ya got”? Taken back, I said “ Do you mean , how can I help you?” His response, “ Yeah, if that what you need to hear” I was so dissapointed I actually couldn’t see straight. I didn’t want to create a scene in front of the other people waiting so I quickly left the store. As I was getting into my truck the same guy meets me in the parking lot and says he doesn’t know what he said to upset me but let’s go back inside to start the job. It turns out he was the service manager. I was able to get him out of the way so I didn’t run him down and quickly left. I drove 1.2 miles (passing 3 other tires shops) to Sears Auto where I was greeted with a hello and quick service and had 4 new tires on my truck in 60 minutes. Tires Plus’s crappy customer service lost them a sale, a client, and generated enough bad will that I am telling this story to everyone I know in my small town.

Edward Rojas

Terrible to say the very least. Was attended in an excellent manner, however, it would only get worse from there. The "technician" (dare I call him that) struggle tremendously to get ONE tired mounted and rotated and put on my car. Not to mention, he left the car in gear on an incline holding the 3,000 pound car solely on the transmission. No ebrake was applied. The tire lube was not cleaned and made the job look half done. It took an hour and a half. Last but certainly not least. Scratched my drivers side door. Orange Fire Pearl paint jobs ARE NOT cheap. Id say be very careful with this shop. Proved to me they cannot be trusted.

Anonymous User

Why, I had a great experience with these guys. The store manager Steve and his staff were very courtious and they even gave me a lower price than the estimate. I didnt have to wait too long and from the beginning till the end the transaction was smooth! I will come again! Just try not to go on the weekends. Everywhere is busy on the weekends. I think its your inside that matters. If you have a peace of mind and trust that things will turn out ok even though it wasnt the way you expected to happen, youll be satisfied no matter what. I get that peace from Jesus. Merry Christmas!!

Stefanie Justiniano

Not sure what all these bad reviews are about. I had an appointment today for 10am to replace all four tires. As soon as I walked in, a gentleman came in from the service bay to greet me politely. I told him I had an appointment, and he found it right away. I gave him my key, signed the work order, and sat down to wait. The same man came back in 20 minutes later to let me know that the job was finished and I was all set. I paid, and I left. I got all four tires, Firestone, installed for just under $400. I will be returning in the future the next time I need tires.

Jae Yu

Horrible. They called me saying my inspection is about to expire and I told them go ahead and do my inspection. They removed sticker first and then told me that I need to replace ALL of my tires or else they wont approve my inspection. I had my tires replaced 9 months ago from this place! Tires dont go bad after 9 months. I told them no and they put a pink REJECTION sticker on my window and refused to do anything unless I agreed to replacing all of my tires.