US Post Office
| Address: | 4270 John Marr Dr, Annandale, VA 22003, USA |
| Phone: | +1 703-256-4990 |
| Site: | usps.com |
| Rating: | 2.8 |
| Working: | 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9AM–2PM Closed |
Location
Photos 1
Reviews 11
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Latisha White
WORSE POST OFFICE EVER!!!! I had my mail on hold instead of forwarded because I was waiting on my childrens birth certificates. Every time I went they said they didnt have a hold request for me. Every time I had to go into my email find the hold confirmation number and show them that the MAIL WAS BEING HELD. The first time I asked for a supervisor, who was not helpful at all. The only answer she had for me was "I dont know what to tell you!!" Of course there was no one else to talk to because she is the supervisor!!! Finally after she went to check one last time, she not only found my hold request but also learned my mail was going to my old address. She then told me if I could make it to a certain street I could meet the carrier and she might open the mailbox for me. I went to look, of course no carrier! I went to the old mail box which I had the key to and guess what??? NO MAIL, way to go trying to clean up your mess mail carrier! This was a weekend so I had to wait until Monday to get my 3 weeks worth of mail that should have been at the post office anyway. I went through this whole ordeal 3 times, I just bit the bullet and had all my mail forwarded to one address which hinders my business because it takes 7-14 business days (3 weeks) before I start to receive mail again.
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sunny moss
I would give negative stars if they were available. This post office branch routinely loses packages & mail. Ive had multiple instances where a letter contains a check would mysteriously not be delivered. Ive placed calls to USPS IG Office to file a complaint, and within a few days, the letter would mysteriously be delivered. This has happened at least 5 times since 2003. One may think that its a pretty low percentage, but considering that only the letters with checks had gone missing before appearing only AFTER an IG complaint was filed, makes this branch incompetent at best, and its employees integrity suspicious at worst. In a couple of the missing letter cases, Ive spoken to the general manager, but the level of service they provided, again, was mediocre at best. I lived in another area for over 10 years prior to being serviced by Annandale branch, and I NEVER had any instances where my letters or packages had gone MIA. If anyone in the regional post office reads my post, this branch needs to be thoroughly audited.
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shore3361
After multiple compaints that my mail was constantly delivered to a house on the adjacent street with the same number, service improved a little. I dont trust putting payments in the house mailbox any longer; too many times these payments are lost and I only find out when I get notices of unpaid balances. I observed one carrier in particular walking the whole street while talking on his cell phone, never checking to make sure the pieces of mail he was sticking in boxes matched by name or street number. Our neighborhood would then be out, redelivering to correct addresses. We complained about this negligence to the usps and it seemed to improve, but I still get wrong mail. This all began suddenly, after the retirement of long-time carriers and the arrival of this staff over a decade ago. The work is sloppy and theres really no excuse.
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Stefanie Justiniano
I cant tell you how many times Ive checked a tracking number and had it say "delievered in/at mailbox" only to check my mailbox to find nothing. I call to ask whats going on, and always, all they say is "well look into it and get back to you". No one EVER gets back to me, but the package mysteriously appears in my mailbox a week later. Also, numerous times, received a slip for a package too big for the mailbox, so I go the next day to the post office to pick it up and guess what? Its not there. Next day, package is sitting outside my door. Why leave me a slip saying I have to go pick up the package, and waste my time, if youre just going to leave it at my door the day after? Why not just leave it at my door in the first place. And in my personal experience, all the clerks at this particular office are VERY rude.
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E Lee
Every time I call I get hung up on. Three times now. I waited home all day yesterday for a package and then got a notification via text since I signed up for alerts stating "Notice Left (No Authorized Recipient Available)". This is not true as A. I did not get any notice on my door and I even looked around on the ground to make sure it didnt fall. No notice to be found. B. I arranged my day to be home for this package and no one came to my front door or my side door. I would know if someone was remotely near as my dogs have no problem letting me know someone is at or approaching the door(s). C. I looked in my mailbox and nothing was there. --- there is one competent mail guy that comes but the other people are unreliable and rude.
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David Hubler
If it rains in Annandale, you can be sure your mail will arrive soaking wet, often ready for the trash. Todays mail arrived not only wet, but contained one item addressed to my next door neighbor (nothing unusual there) and also several outgoing pieces of first-class mail a neighbor thought she was posting for delivery elsewhere. It has happened before in this neighborhood so I always take outgoing mail to the PO in the hope that it will be delivered to the intended addressee. The service is terrible at the best of times. I dont believe that the sorters and carriers can read street addresses; nor do they use a mail bag to keep mail dry when making their rounds in inclement weather.
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Anonymous User
I had made the mistake of keeping my mail on hold during holidays. It has been three weeks and they can not located my mail-on-hold. Since I am out of the city Mon-Fri, I can only go there on Saturday and so far only thing I got from them was BS. Only if it was possible to sue them. Oh yes the clerk was friendly but it still did not help me locate my mail.
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Mike Johnson
Ordered one day delivery. Attention notice said "driver was unable to access front door." This cant be true since I was home all day and I live in a community that you can just walk right into. Never had an issue with ups or FedEx. I feel like the driver wanted to shave time on his other deliveries and just bumped my package to convenience himself.
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Michael Thompson
horrible post office the carriers change every once in a while and when that happens mail doesnt get delivered the carriers are disrespectful and hateful this place always loses mail and alot of the times doesnt deliver all your mail unless you go in and raise hell. my route needs to replace the carrier
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Elzbieta Chiaia
If I could give this post office a negative number of stars, I would. Multiple lost packages, unanswered inquiries, etc, etc.... absolutely awful experiences. This office needs to be closed down. It really does not serve the public well.
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Jhoanna Astte
Worst office Ive work with they keep "missing" ny packages every time I go and complain they dont even know what to say. Also I if I drop off a package they wont even it send it after 2/3 days its just sitting there....