US Post Office
| Address: | 9501 Burke Rd, Burke, VA 22015, USA |
| Phone: | +1 703-978-1436 |
| Site: | tools.usps.com |
| Rating: | 2.3 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–2PM Closed |
Location
Photos 1
Reviews 22
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Jean Heggestad
Although I really like the folks who work there and they are universally helpful and pleasant, the back room operations need work. Routinely my packages are marked as delivered back to ME on the day that I drop them at the Burke USPS. This is disrupting and time consuming and unnecessary. Training and a bit of additional time to assure that the correct scanner button is pushed would do a lot to stopping this problem. I run a small business and when 17 or 20 of my packages are marked as delivered BACK TO ME on the day that I ship them to my customers makes for angry customers that I need to deal with. I have complained and put in cases and written letters to the USPS CEO. Nothing changes. When I ask for a follow up phone call from Burke USPS, they let the phone ring ONE TIME and hang up so that they can verify they made the call, but they never have to address any problems. BAD BAD BAD. Disruptive and poor work habits.
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TIM S
Ive lived in this area now for over 26 years, but more specifically right near the post office for the past 5. They never get anything right. I constantly get mail for the people who used to live in the location before me. It got to the point where I actually posted the last name on a card INSIDE the mailbox to make it easy for them, but they still cant figure it out (or know how to read...one of the two) and I get other mail anyway. So I place back in the outgoing and somehow get it back again. Not only that but they deliver the mail incredibly late at night. On average its near 7 pm. Last night we didnt get it until 915 pm. 915 pm for mail! Ridiculous! The person in charge of that location isnt on top of their game...
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Mark St. Amour
I have been living in this area for 5 years and they still do not deliver the mail correctly (I get Tom, Dick, Harry & Jane’s mail). Also have noticed (several different times) when red flag is up they still dont pick up the mail. Have also waited to see when the mail person will pick it up: sometimes the next day and sometimes 4 days will pass (yes red flag up the whole time) before the mail went out of the mail box. Previously I have lived in other areas and the mail persons are not like this and do a great job. What going on with this post office. On a scale from 1 to 10 (10 being the greatest) I would have to give a 1….. THIS POST OFFICE NEEDS HELP!!!
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Juelz M
We are a commercial business whom this post office delivers to, and the post office deliveries are HORRIBLE!!! We literally have checks and other time sensitive material coming in, yet theyll bring our mail to our neighbors or leave outside our door??!! Who does that??? Also, when they bring OUR mail, half of it belongs to our neighbors!! And we do receive A LOT of mail per day, so imagine how much of it isnt ours....On top of that most of them (because theyre never the same person) have the worst customer service. They dont seem happy to at least have a job and they show it. *big sigh* I hope they hire better post delivery people ASAP.
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Andrew Politano
I can vouch for the fact that mail from this facility gets delivered late on a consistent basis. I live literally less than a mile away and frequently receive mail that is delivered 4pm or later, sometimes going weeks with mail delivered past 6pm. I sort of hope USPS goes the way of the dodo and something better comes along in my lifetime. Its a minor inconvenience, sure, but unacceptable nonetheless in this day and age. I do like the older gentleman at the counter though, he always goes the extra mile for me and is super nice.
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Brien Dickson
This Post Office gets a 5 star review for courtesy and follow up! Postal Worker Calvin is awesome! This was our post office until we moved cross country. We had a problem with held mail being forwarded (hence 4 stars). The central post office 800 number wasnt very satisfying. Calvin however listened to my issue, got my contact information correct, and called me back with a useful update!
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Yasir Rehei
Came in to ask about my pick up order, and the indian women tall with glasses that looks like a skeleton was so rude! Her name started with the letter "J". One of the worst post offices in NVA! Indian women Black hair very messy Tall, brown skin Glasses with scary eyes Next time she treats me like that, shell get it.
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Katie Delevati
I have had very good and consistent service here. I send packages frequently and was helped greatly in getting my passport info completed properly and expedited. I have been helped by the employees mentioned in other reviews here and have not experienced or witnessed anything negative.
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Erin Flatt
I tracked my package knowing it would be 5-9 business days for it to deliver. Its been more than 9 days. An it took a total of 4 days for my package to get from Indiana to Burke but 9 or more days to get to me. I dont even live far away from the post office.
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belcourois algerois
the worse delivery in US .I didn t got my package. I went to the office the agent was old lady (it looks chinnes)was rude.she says is delivered but is not right.they delivered to the wrong adress. 3 weeks and I still waiting my package..
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SD Burde
This is a typical example of the level of service from this post office. My childs birthday present is soaked with rain because the carrier couldnt be bothered to walk 2-3 steps further to put it under cover near the door.
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Guy Nbrk
Most of the staff is nice and knowledgeable, but there are 2 snooty ladies that on top of having a horrible attitude have no clue on what they are doing. Other than that it is always pleasant to do business here.
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Jeremy Villano
Perfectly fine. Im just visiting some relatives so I cant speak to their mail delivery services, but I needed to ship a package on Christmas Eve and they were friendly, helpful and expedient.
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Lava Stingray
Dont expect a good service, its 2.4 stars. I didnt believe it, till I experienced it. The old guy with glasses, white hair, is rude and showed a disgusting behaviour towards another customer.
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Linda Greenlees
The staff in the post office are friendly, efficient, and helpful, even during rush periods like Christmas. Its a pleasure to go there -- especially compared to some post offices weve known!
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Jorgen Thestrup
Did not deliver my " hold Mail" on requested date which was confirmed. Now not even on the next workday. Still no mail at all. Really lousy service.
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Johnny mcmurran
These people never answer their phone. Its either always busy or when you finally get a hold of someone they are rude and dont want to help at all.
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Skip Powers
Continues to set the bar for "how poor can poor customer service be." Why should we expect mail the day our carrier is on vacation? Silly us.
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caseymiata
Mail and packages are constantly delivered to the incorrect addresses. Postal workers are incompetent idiots, should be fired.
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Sarah Koeppel
They left my daughters fifth birthday presents out right next to our mailbox. Anyone could have grabbed them!
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Angela Grey
Their usually really good. Some times they have bad days but to me most times are good. Give them a chance.
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Marvin Friedlander
I read several reviews. . .On the positive side, I find the counter staff friendly and helpful.