US Post Office
| Address: | 10221 River Rd, Potomac, MD 20854, USA |
| Phone: | +1 301-983-4671 |
| Site: | usps.com |
| Rating: | 1.6 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed |
Location
Photos 1
Reviews 23
TH
Thomas Reynolds
Really bad service. Valuable packages left at different house(s). Maybe 6-7 this past year. And when they found one from Costco at the wrong address (when I called on Wed. when tracking said they delivered it Saturday), they got it from where they had delivered it incorrectly and left it at the curb by my mailbox...opened too! No idea how long it had been there but I got a call from a friend driving by alerting me to it. I have written Costco and Amazon and advised I will not continue buying from them if they use USPS for deliveries. Oh, and once when I complained a few months ago in person to the station supervisor she advised she didnt have time to take my complaint/information as there were customers waiting. I asked since I had waited in line like everyone else for my turn, had my mail delivered from this post office, and had serious problems to discuss, why wasnt I a customer needing service. The USPS needs to be eliminated and mail service contracted out to third parties IMO.
SU
Suzette Jun Soriano
Poor service in such a good area. I tried mailing something to Washington State, forgot the zip code and the clerk was unable to find it, come to find out that she had been spelling the city wrong everytime. She told me after 10 mintues of standing there with her, after waiting an hour to get to the counter. She told me to go try the self service machine. She never mentioned to me that the self service machine does not take packages so I felt like an idiot, I left the building went to my car and googled the address myself and went back in and stood in line once more. Try to avoid this post office at all costs, you will waste your lunch hour and thensome!
NW
Nwunye Mb
Fraudulent delivery practices. I had a package to be delivered to my business on a Saturday, but the office building was closed. The tracking info noted "Delivered" though so I panicked, wondering where my package was. Upon calling the post office, I was told: "Your package will be delivered today maam; yes, even though we marked it delivered on Saturday, it will be delivered today (Monday)". Okay so WHY mark the package delivered? Ill tell you why: to be able to claim that they delivered the package by the deadline. Incredibly shady and downright fraudulent.
NI
Nila L
Thiis is in reference to the two services offered by the Potomac Post Office They have the Phone off the hook so the passport renewal office cannot be reached. I have personally gone to the post office and they told me to try reaching this nonworking number again. The office staff is pleasant but it is disorganized, slow and completely inefficient. waited in line for 25 minutes with 4 people ahead of me just to mail 1 letter to Canada.
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Jaime Perez
Absolutely disgusting on how a place who gives such bad service stays on business. Would have given a 0 if there is one. Amazon shouldnt even do business with them but unfortunately this is the case. Ordered something from Amazon, called USPS for help in tracking the package and I was basically told to wait until my mail/package delivery arrive and see if what I was waiting on is there. Really?
WA
Warren Danick
I really like my post office and my postal service. They are always extremely nice and super friendly. I called and spoke to Crystal and she was extremely friendly and a pleasure to speak with. She even gave me a called back with regards to my concerns. Its hard to be great especially when John Q public is always looking for reason to bring you down. KEEP UP THE GREAT WORK!
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Elena Anders
I receive horrible service. They confuse addresses all the time, not delivering mail or delivering it to wrong people and delivering packages to wrong addresses. Mailman keeps changes all the time, no consistency. Frequently neighbors bringing us our letters or our open packages, because they were delivered to them. No attentiveness distributing mail. Horrible!
JA
Jan S
They are supposed to bring my nail to my porch. It happens inconsistently. I cant go to mailbox. My mail sat in box 4 days this last week, until someone in family could come. When I call, they are rude to me, no matter the subject. They busy out their phone all the time so difficult to call them. I gave 2 stars because my normal carrier is very nice
WA
WaterLily MeiMei
0 out of 5 - Super bad service. Called many times, worker said: I will call you back. But, She never called me back. I have to call again next day, she said the same thing: I will call you back. Never did. Finally, I understand, she just said that to hung up my phone.
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Lisa Levy
I have been trying all day (9/26/2016) to get my post office in Potomac MD to respond on the phone with only a busy signal for a response. There is no email address posted so I cant use that. The service is disappointing and would not happen in the private sector.
LA
Laura Woessner
Consistently put me on hold for 45 minutes at a time. Unfriendly in person and on the phone. Make false claims on the tracking saying theyve left notices when they havent. Never call back when they say they are going to and then get upset when I call back.
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qc maxim
Bad service. They said they cant delivered and left a notice. But, I cant find the notice after check everywhere. I was at home all the time and I didnt see them. I am not sure if they really come or not.
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Zee Boss
Just called to inquire about an important package that wasnt delivered on the date they said online and the employee that answered was rude and rushed me off the phone saying they are closed and hung up.
MA
Maria Elena
The post office itself is very good, fast service and courteous. The mail delivery for 20854 is terrible, often delivered to the wrong house and most of my neighbors redeliver the mail.
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Henry Lester
I have called this location several times and they pick up the phone and hang up on you. The American Post Office customer service system is horrible.
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Avivah Litan
i use USPS for holdmail all the time and they rarely deliver the accumulated mail on the day requested.
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Chuanzhong Jiang
The worst service ever. Never do business with this USPS office, particularly for package deliveries.
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Khalid Ikram
Horrible service. Mail wrongly delivered frequently. Phone seldom answered.
MA
Masoud Hamedi
I have been to the office a few times, friendly and respectful staff.
IN
Inbal Baum
Always takes forever to get anything done here
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Guy Kibler
Mail is consistently delivered late.
RO
Rodolfo Martinez
Unreliable passport service
SA
Sareena Haq
It was horrible