US Post Office
| Address: | 40 W Williamsburg Rd, Sandston, VA 23150, USA |
| Phone: | +1 804-737-1382 |
| Site: | usps.com |
| Rating: | 1.3 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9–11AM Closed |
Location
Photos 1
Reviews 7
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Anonymous User
Ah, the Sandston post office, where packages and letters destined for and out of Virginia go to die. While Im glad to see one person out of fourteen has had luck with their package ever leaving the facility (which should be a right and not a privilege), my family is part of the unfortunate rest of the world that hasnt been so lucky. God forbid you ever send something without tracking and it reaches this facility... we sent acceptance letters for our PhD stipends (of the utmost importance, otherwise we would have not had any income while working on our graduate degrees for six years) via certified mail, and they stopped dead at this facility. A week went by and our letters were still there. Calls to this post office were met with nothing but rudeness and the familiar "we cant help you with that." Once we were even HUNG UP ON. To this day, the tracking is frozen at Sandston, VA like it was the Bermuda Triangle or something. Luckily we were able to work something out with the school that did not require the use of the U.S. mail system and it took over a month. Its been a year and the letters never arrived at UVA, nor did we receive a delivery confirmation of any kind. I think this is egregious and would encourage anyone who has suffered a similar experience to write to as many authorities as possible urging them to either close or seriously overhaul this facility. We should NOT be paying money only to have our mail held up for weeks or worse, lost forever.
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Anonymous User
Worst post office in America. The mail couriers are BLATANTLY rude and disrespectful. Our regular mail lady clearly hates her life, her job, and people. I have lost count of how many times she has purposefully run over recycle bins on our street. Never on time to deliver things. All we ever receive nowadays is junk mail. She takes two seconds at each mailbox, doesnt even look at what she is delivering, and slams it into the box. Constantly speeding down our street and slamming on brakes at mailboxes. Today I met her at my mailbox and she defiantly glared me right in the face, shoved one advertisement into my mailbox, slammed it, and sped off as fast as she could before slamming on her breaks at the next box. I have been waiting a week for a package to arrive, and it took 3 weeks for my last package to show up even though it only took a few days to reach Sandston. Once the mail courier saw my mother in her driveway, waiting for a package to be delivered...the woman did not even get out of her truck, she taped a "sorry we missed you!" notice to our mailbox without even trying to deliver it. My mom had to chase her to the end of our road and demand she hand over the package...this is the worst business Ive ever had to deal with.
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ANDREW DAVIS
I was informed earlier this year from the retail and Postmaster of this facility that they did not have to accept my General Delivery mail because they did not know me. Since 9-11, they would have to know me before they accepted my mail at their facility. I had never had this issue at any other post office I have ever dealt with. I believe that when you have any issues with this post office, that you notify the area manager in DC and let him know by email or by letter, the difficulties you are having. There are many competent people that woujld love an opportunity to work for the post office. I was told later by the retail clerks that they charged a fee for General Delivery and that an application had to be filled out,(which they did not have.) This facility needs serious supervision. I need a local facility to receive my mail and this one appears to have serious issues. If you dont complain to the proper authorities, you will continue to get get substandard service. I give them two chances, then I move to report the issue to the proper authorities. There is no excuse for this. The Midlothian Post Office is a great place to work with, I regret that I no longer live in their area.
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Anonymous User
Moved from Sandston 7 months ago, forgot to update Paypal. Ebay auction shipped to old address, arrived on Saturday Aug 6. Thats when the tracking stopped. Im getting other mail redirected from this address, so I know they have my new address in their system. Since Saturday the USPS site says my package was "redirected", my new address is about a 20min drive from this post office. When I called on Monday Aug 8th for an update, the woman that answered the phone said, verbatim; "I am not someone that can help you". She then mentioned something about the post master coming in the next day at 7am and to call then. They do not open until 9a. On Wednesday Aug 10, I finally talked to someone that does NOT hate people, was told again, its in transit. He then referred me to the Consumer Affairs Division in Richmond, the woman there said all the same things, and added "well, it could be at the sort facility, Ill check". She sent an email and told me to call back Friday if my package hasnt been delivered by then. This is the same level of service that most business in Sandston provide to their customers and the main reason I left.
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Adrenna Wooddell
I typically dont have an issue with recieving my items from this post office but, this experience takes the cake.. My item started in TX and arrived at this post office on the 18th. It was due to be delivered to my house on the 19th. It never moved and just set in the facility until some how on the 23rd it showed up in Baltimore MD. This I figure is a small package but still it set there and was never scanned out and went past my house to end up in MD. I also live in VA roughly 2 hours from this post office.. Being concerned about my package I attempted to call this office 5 times in a two hour period to no avail. I never reached anyone and it would ring and ring until it would just go silent... I hope this is a one time issue and they are just overly busy but at this point I am not sure I will have something for my mother and sister for Christmas...
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Tony Cee
What is up with Sandston ? Back in Dec, 2013 I sent package to eBay Customer in Midlothian, it was last scanned in Sandston, just minutes away from Delivery, NEVER showed up to customer. Had to file claim, and got reimbursed for customer and myself. NOW in May 2014 I send new customer 2 packages to Richmond, 12 minutes away from Sandston scan, and it shows scanned 2 days ago departing Sandston, but NOTHING ! It looks like the Dec, 2013 incident. Where is gets scanned minutes from its destination and then just disappears of the face of the earth ! I ship all over the USA and cant believe again at Sandston, and no other plant. This place needs INVESTIGATED as to why people packages, get scanned there and just disappear, something is SERIOUSLY wrong at the Sandston Processing plant, or someone working there taking the packages ???
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Juanita Anderson
I do not understand why this postal facility in Sandston, Virginia is still in operation!!!! I sent a certified letter from Washington DC to Culpeper, Virginia on Tuesday, December 20, 2016. And I do NOT understand why my certified letter has been STUCK in transit at the Sandston Postal Facility for the last 16 DAYS and has NOT MEET the addressee final destination!!! AGAIN, MY CERTIFIED MAIL LEFT WASHINGTON DC ON TUESDAY, DECEMBER 20, 2016. NOW IT IS THURSDAY, JANUARY 5, 2017!!! I was informed by the Postal Facility in Washington DC that my certified letter should arrived to it destination within 2 to 3 business days!!! WHAT IS GOING ON!!!! TRY CALLING DURING BUSINESS HOURS, NO ONE IS ANSWERING THE TELEPHONES!!! WHY.....?????????? SANDSTON POSTAL FACILITY SHOULD BE INVESTIGATED AND SHUT DOWN!!!!!