Auto America Service

3860 S Four Mile Run Dr, Arlington, VA 22206, USA

Address:	3860 S Four Mile Run Dr, Arlington, VA 22206, USA
Phone:	+1 703-575-9260
Site:	autoamericaservice.com
Rating:	4.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–3:30PM Closed

Location

Photos 34

Reviews 8

Jennifer Hill

In the 30 days before bringing my car to Auto America Service, I had the oil changed and an "odd sound" checked out at the dealership, and my annual safety inspection completed (passed with one bulb change) at another service station. The strange sounds continued to worsen and grow louder, so I decided to take my car back to the shop where I had the inspection completed. However, a friend recommended me to Auto America Service and I truly couldnt be happier! I pulled into the shop at 8am on the dot on a Saturday with no appointment. Jose greeted me kindly and shook my hand. I asked if he could take a look/listen, and he politely explained that he could work on the car today but there were other cars ahead with appointments - no problem for me. I turned the car on and revved the engine and Jose identified and diagnosed the problem immediately. Literally within 4 minutes of arriving to Auto America Service, I knew what was wrong with my car and that it needed to be fixed. While I waited for the estimate, I was able to use that knowledge to do a quick search for the part (an expensive one, unfortunately), so I knew what to expect when the estimate was presented, and the price was more than fair. In an effort to exhaust all possibilities, I did run down to the shop which completed my safety inspection earlier in the month and received a price quote quickly (same diagnosis), but it was much higher than the work offered by AAS, so I returned at 9am to have the repair completed. My car was fixed and ready to be picked up by 3:30pm. Despite the repair being an expensive one, I really couldnt be more pleased with the service and friendly attention to detail I received at Auto America Service. You will not be disappointed if you take your car to this great shop! Pros: genuinely friendly service, clean/warm waiting area, free coffee/tea, free wifi, new magazines, TV, attention to detail, patience and time to explain/demonstrate issues, free reward program with achievable redemption levels Cons: none!

Anonymous User

A wonderful place and even more wonderful employees! I was visiting the area from Baltimore late on a Friday night when my car broke down. The police gave me a tow so I wouldnt be stranded but I was dying to find a mechanic, and I knew it would be hard since it was a weekend. I called Jose early Saturday morning and he was EXTREMELY polite and helpful. Not only did he get my car out of the police impound lot since I was unable to do it myself [considering I live 40 miles away and was unable to make it back to Virginia] (an expense that he attached to my final bill), but he also worked tirelessly to repair my car and have it returned to me by Monday afternoon. I am so greatful that companies who value customer appreciation and great service still exist. This was a wonderful place and great people to deal with during a stressful time. The price for service was even nice considering the amount of help I was given! If Im ever in the Northern Virgina area and in need of a mechanic, this definiately would be the place Id use!

Josh Frey

These guys are awesome! They are honest and extremely helpful. Ive had minor and major work done on three different vehicles so far and will continue to use them in the future. They have a really great rewards points system too that helps you save some money on future expenses. They are probably not the cheapest shop around, coming in at around $100/hour in labor charge, but are still significantly cheaper than dealers and are well worth the cost. They back their work and truly try to take care of their customers. Ive also noticed that sometimes the estimates for the labor time is sometimes a little higher than other shops, but Ive NEVER had them exceed the cost of the estimate. Many shops underestimate the amount of time itll take and then charge you higher than the quoted price, which Ive never experienced here. Bottom line, these guys will take care of you at a fair price and do the job really well. Super reliable. I recommend them to ANYONE in the area.

Anonymous User

First time there August 6th, 2011. I m taking the time to write a review because of their exceptional customer service. My service advisor Jose did a great job of keeping me informed during the process of replacing my front breaks and rotors. They did a "courtesy 18 point check" on my truck and found some other significant issues, the reason I m taking the time to write this review is because they didnt only take the time to thoroughly look over my car the took the time to show and explain the problems! I dont know about you but in a time were "service" & "customer service" seem to be words of the past it is refreshing to find a place that has it front and center. I wasnt able to get all the repairs done that day but I will be back!

Shorne Smith

Ok...if youre looking for looking at reviews to feel better about visiting Auto America, let me tell you. These guys are the best! I have/had three mechanics that I trust in my entire life that I swear by and this is one of them, probably the best out of all of them. I have a place in Timonium, MD and a place in Philadelphia, PA. Being a weekend mechanic out of Lincoln Tech myself, I can tell you Jose, Rico, Renee...all these guys are good guys and they do GREAT work. I have a old Range Rover and an Nissan 350Z they done all kinds of work on both. They even gave me the best price when I blew my engine on the Z. Im telling you, dont second guess the decision to use Auto America. Mr. Smith

Numb Brrr

I was in a bind after getting screwed over by a major retailers auto service center. I needed to find another mechanic and was in a hurry so I basically picked Auto America without doing any research etc. Boy did I get lucky. The service manager Renee was great. I didnt feel like I was getting ripped off and he seemed like he could be trusted. Professional and friendly, knew what he was talking about. I dropped off my car and had it back earlier than expected, very happy with the whole process. (Installing a front metal bumper on my FJ cruiser) They had a nice waiting room with couches and TV and free WiFi. The price was reasonable, will be back!

Laura Grace Ashton

Last time I got my oil change I had it done at another shop where I felt as if they completely tried to con me out of money. At Auto America they did my oil change and gave me a very real diagnosis of everything going on with the car. The last place I was told Id need to spend $800 on new brakes--turns out the brakes were fine, and they gave me a timetable for when theyd need to be serviced. They also gave me a written quote on other items needed maintenance. I think to sum it up: I felt like Auto America was up front and professional. Ive already scheduled future work with them.

Salman Malik

Really got better than expected service. Worked with Rene for body work. He was very straight up with me about my options. He also did a good job of contacting me when decisions needed to be made. He invited me to come a few days later when my car was taken apart so that I could see all the specific areas of damage. And the estimate & final price were less than at other shops. I would return here as my first choice in the future. The aspect that set my experience apart was the openness to discuss the different options to work out a solution that fit my budget.