Car Struction, Inc.

642 Woodlake Dr, Chesapeake, VA 23320, USA

Address:	642 Woodlake Dr, Chesapeake, VA 23320, USA
Phone:	+1 757-523-2495
Site:	carstruction.com
Rating:	3.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 45

Reviews 18

Carrie Carey

I was in an accident and this was one of the places my insurance company recommended. My husband was not happy about the paint job but for me I didnt see a problem. My complaint is that when I got my car back I realized that the Touring emblem on my car was missing. The first time I called I was told it was ordered and they would call me when it came in. I was never called. Over a two month period I called multiple times and was told various excuses as to why the emblem was not there. Finally after 2 1/2 months I was told to bring my car up. The guy out the emblem on and when I said that I thought it was put on the wrong side he assured me that no, they had looked it up and that is where it was supposed to go. I looked it up when I got home and sure enough I was correct. An older model of my car (2007) had the emblem where the guy had put it but my model (2012) had the emblem where I said it was. I really wished I had done my research before choosing this company. It has been a nightmare to deal with.

Syreeta Allen

I have to say that the level of customer service that I received from the staff at Carstruction from the time I dropped off my 2017 Honda Accord Sport was excellent. The entire staff is very professional and caring. My car had minor damage to the back passenger door and the turn around time to fix it was very fast. I also had some tire tread damage to the front of the car which they cleaned off without an extra charge. My car looks brand new again. I would definitely recommend Carstruction to anyone who is looking to have body work done on their car. 5 stars.....HELL YEAH!!! Theyll DEFINITELY get my business if I ever need them again. Thank you Carstruction!

Anonymous User

Insurance co. had them on the list (USAA) of shops. Turn around time was pretty long, communications was poor, and the work completed was very sloppy (Really it needs to be redone, but I wont let em touch car again.) They outsourced the work to some unknown party, and kept complaining that they had never ever seen such work before (replace part of dash on a 01 Honda Accord, such a rare vehicle.) They put it back together loose, with wires hanging out of it. I had to partially take it back apart and clean it up myself after driving the car home. Poor workmanship, poor communications. Maybe they are good at other things, Im not sure. Id avoid.

Nate Flora

I used this shop for a minor rear bumper repair because they were the most convenient location for me and one of Geicos partner shops. It was overall very disappointing. They scratched up my bumper in a different place than the original damage during the first repair attempt. They did take it back to touch up the paint chips/scratches with no argument (which is the only reason I didnt give them one star). When I picked it up the second time my car had a peculiar smell inside and I wouldnt say the job they did was perfect, however not worth a third attempt in my case. Customer service was okay, but the workmanship was not.

Becky

The work performed on my car was great but to me the customer service was horrible. It was a terrible experience when it came to customer service. I had to call to check on the progress of my car because no one called me the whole two weeks it was there, mind you it was only supposed to take 3 days. They really need to take a good look at their first impressions with customers. Word of mouth goes along way and if you feel you are being ignored or dismissed you will spread the word about a business. The front desk girl is very unprofessional and to an extent even rude at times.

Traci Briggs

Had my car repaired here due to being rear ended. Came in, the adjuster checked it out, my rental was waiting and i was gone, within 30 mins. Took a week due to it being over the holidays but the service was great. the only problem i had was a piece was painted a different color and nobody called to tell me they couldnt match it. Still the workmanship looked nice. No complaints here!!

Aaron Strickland

I have used them on three occasions. All three times, they have been highly professional, and its obvious that they enjoy serving customers. They are recommended by many insurance companies, including GEICO, which has one of their adjustors there full-time. A top-shelf independent body shop. Highly recommended!

Stephannie Mastin

My husbands PARKED truck was hit. Car Struction did an amazing job on his truck. Person who hit him was insured by Allstate who jerked us around every step of the way. Car Struction was amazing to deal with and very willing to stronghold the insurance company to keep us whole. Highly recommend.

Ryan Sawyer

I took my car in to have a large amount of hail damage repaired and couldnt be happier with the results. Vince took care of everything and had my car fixed and back to me faster than the original estimated time looking brand new. All of my future bodywork will be done here.

Andrea Peede

Did an OUTSTANDING job on repairing my 2009 Ford Escape after hitting a deer in 2015. I unfortunately hit another deer and its back in the shop again and without a doubt Im sure I will get another great repair job. Thankyou for your great service and red carpet treatment...

Anonymous User

Took my car here because of a vandal destroying the paint on my car! The estimator was extremely professional and quick. Had my car back completely painted in a little less than a week, they did a perfect job blending. I would highly recommend this shop!

wendi malevich

car struction did a wonderful job removing the nice presents that someone left me by keying my car. they also did a few other problems that had occured . my car looks brand new again.

Chris Coburn

The quality of work done on my car was amazing. Took a while to get my car back but I was very satisfied with how it all turned out in the end.

Sharon Kidd

The people are not very helpful, they seem to be at first, but when their work is questioned, their attitudes change instantly

Cotton Kitty

Very courteous each and everytime. Great customers service and makes you feel welcome

Jeff Kaiser, Kaiser Custom Images

They are very particular about the finished product and best to deal with.

Violet Dragon

Did great job on the car looks brand new!!!

Joseph Murphy

Felt like just a number.