Hall Chevrolet Chesapeake

Reviews 3

NO

Noah Borthen

I bought a new Colorado here in December. I called a week before to be sure everything would be in order as I knew what I wanted, what I was going to pay, and how I was going to pay for it. Basically, I came to the table ready to deal and assumed they would be too. My salesman, Ernest, was friendly and honest, but it was clear that he had not been briefed or knew what was going on. The test drive went fine and I was ready to finish the paperwork and leave when they dropped a bomb: there was an active recall that they discovered when they ran the VIN (something other dealerships Ive talked with do BEFORE a customer comes in for a specific car). I wouldnt be able to leave with it and would have to wait an unknown amount of time to take receipt of it. In hindsight, I should have stopped there and just told them to call me when it was ready and we could restart the process then. However, it was a decent deal and the trim/options package isnt available anywhere else in the area. My mistake. It took 3 weeks to finally get my truck, during which I had to call regularly to find out what was going on. They had me drive several loaners during that time, which was nice, but ultimately more of a liability since I was essentially driving a rental. I understand that things happen and sometimes its out of their control, but theres a way to be on the ball about it. I called/emailed regularly for updates, but didnt actually find out anything until I went to another dealership to have them tell me what the process should be (Hall Chevy wasnt very free with the information) and find out if the parts were ordered. At the other dealers recommendation, I called Chevy Corporate Customer Service and suddenly, everything was going to be fine....or at least, I was told that. So after 3 weeks, I finally get my truck.....but none of the accessories I paid for are available yet. Also, those tanks of gas? Yeah, theyll have to "look into that". Now, were 2 months later. I still dont have the accessories I paid for and the only time the dealership initiates contact with me is when they want to know if I did my customer survey and the salesman report cards. Kind of hard to give honest answers there when you still havent technically gotten everything you paid for. Ultimately, at the end of the day, I got a decent deal on my truck and thats about it. Ive bought several cars over the years from other dealers around Hampton Roads and have seen how well a dealership can treat their customers. Hall Chevy, unfortunately, could easily be replaced by a Self-Checkout kiosk. Sorry, but thats just the experience I had. Not bad. But not real good, either. If you just want to buy a car or a truck and never deal with the dealership again, then this is probably for you. (David Phelps in the service department, thus far, has been the only one to answer all my questions and make sure hes doing what he can.)

MA

Matt Gregory

Heres the story of my experience. Ive been driving a Mazda3 for five years that was starting to show signs of age and no longer fit in with my familys needs. As a USAA member, I took advantage of the Car Buying Service in addition to a lot of independent research to decide on what I wanted. No later than 30 minutes after I submitted my information on USAAs mobile site, I was emailed and called by Halls internet service team members Tiffanie Doe and Holly Lewis, both of whom gave me a solid first impression both on the phone and online. I truly did not expect a response that afternoon, much less during my lunch break. Soon after I was contacted by manager Mac Caldwell, who found a vehicle close to what I had described. I walked into the dealership at 5:30pm, and drove off in a brand-new hot rod at 9:15pm without anything done prior to that other than setting up a test drive - UNHEARD OF IN THIS BUSINESS!! I walked in the door and was greeted by no less than four people in under one minute. You dont get that kind of welcome in CHURCH, friends. Mac was quick to come out and introduce himself and Anthony McRae, my salesperson. A few minutes to get information and we went out to see the vehicle. I say vehicle because they had only one that met my personal wish-list. It was all that I wanted with a little extra, and with the target pricing from USAA, I knew I was getting a solid deal. Anthony made certain that I was under no pressure to buy a vehicle at that moment if everything wasnt perfect, and never did I feel hassled. Once I gave the okay the wheels started turning. Quickly. Amid a few handshakes and high-fives from the sales staff I had just enough time to converse with another of the salesmen for a few minutes before I met Jerome Daniels, the Finance Director. Less than half an hour to finalize a short stack of paperwork and I was good to go. All the while, the crew had my new car prepped and ready to go. Anthony gave me a quick tutorial on a couple of the systems and I was on the road. Bottom Line: This deal was made because of the people, particularly Mac, Anthony, and Jerome. I can buy a car anywhere, but these three made the concept of "earning your business" evident in each step of the process. If you want to buy a car the right way, I challenge you to find better folks than these at what they do. The Hall team really impressed me, Ill safely say that well be doing business again in the future!

MI

Michael Bradshaw

Routine oil change and state inspection First off I want to say this review is on the service / maintenance department only. I purchased my truck here new and the staff was super helpful and very easy going. I felt comfortable buying my truck here and everyone was eager to help and actually save me money. There were multiple discounts that were dug up from no where to help get my truck down to my purchase price. HOWEVER I went in with my 2014 vehicle being only 11 months old. There should have been nothing wrong and if there was, the bumper to bumper warranty was still in effect. Right off the get-go, the service employee assigned to help me set everything up refused that I still had free oil change and tire rotations to use. It wasnt until I made him print off my previous records that he would believe me / let it go that I wasnt going to pay for it. During the state inspection he mentioned that the wipers looked warn and needed possible replacement. I mentioned that they worked fine and we do not need to replace them. He then said that if they are too low, I will have to replace them in order to pass inspection. As I informed him the vehicle was still under the bumper to bumper warranty, the wipers immediately were good enough to pass inspection. Suspicion number 2 for this trip. Then while doing the wheel alignment my truck "needed to be aligned". I asked him how much this would be, and I think he said 89$ I believe? After telling him I had the truck aligned less than 4000 miles ago and that I felt no evidence of misalignment at all while driving, he mentioned that it really wasnt that bad and wouldnt provide me with a print-off of the alignment sheet even after I requested for it, mentioning that because I didnt pay for it I do not get the print off. I felt I had to be defensive the entire time I was waiting on my vehicle. I wasnt able to make fair judgment because I immediately had the feeling he was out to get me. If I were to agree with everything he mentioned, I would have spent over 200$ on a routine oil change and VA state inspection. I will not be returning after my last free oil change and tire rotation. The service department is ruining the name of Hall Chevy. This service will really prevent repeat buyers from the dealership.

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