Address: | 500 Freeman Ave #108, Chesapeake, VA 23324, USA |
Phone: | +1 757-356-2830 |
Site: | twomenandatruck.com |
Rating: | 3.7 |
AM
amber anderson
Several things went wrong during my move. A representative came out to assess my belongings (take pictures) and give me a quote. I accepted the quote and paid the down payment. Moving day comes and there are no movers. I called the office and was told they had the wrong moving date. I had proof of text messages showing I changed the date and AJ confirmed he received the change. So almost 4 hours after the scheduled time the movers arrive (which ultimately added a day to my move).The driver stated that he could not fit everything in one truck. Also, my mower would not fit as they had brought the wrong truck without a lift. A few more hours go by and Im told it will cost 3500.00 for an addtl truck. I refused to pay that why should I have to pay for your companies incompetence? So i get a 2nd truck for 1000.00 that has a lift for mower. Im told my stuff will fit. It didnt fit & I had to donate things I didnt want to as I was moving out of state and couldnt go back and pick things up. My car, truck, and boat were also fully loaded with stuff. The company sent someone out to take my things to goodwill, which I do appreciate but if I had known how expensive it would be to move my stuff and have ALL of my things get to Ky in one piece then I would have chosen any of the other quotes I received. This company is so worried about getting your business that they give you a price that cant be beat by competitors and then moving day comes, when you likely have limited options and tell you "oops we were wrong its going to be $ 3500 more. " This seems incredibly shady and I will never go with this company again! I would like to say Michael Gibbs, Khari Jenkins, Charles Collins, Tim, and Stephanie Collins were great. Thank you guys and gals for everything you did to try to make this right. The movers themselves were great and tried to accommodate for managements lack of professionalism.
SA
Sarah Hill
I just have to comment how wonderful my moving experience was today. These poor men lugged my one bedroom apartment up FOUR flights of stairs in the pouring rain and were so nice, helpful, and didnt complain once. Even I complain about walking up those stairs when its just me and my purse, and they hauled my whole life! Strongly recommend and would definitely hire again.
AL
Alicia Selman
Emily has been an absolute pleasure to work with.