Farrish Fairfax Auto Body

Address:	3166 Roanoke St, Fairfax, VA 22031, USA
Phone:	+1 703-934-1622
Site:	fairfaxautobody.com
Rating:	4.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 8AM–12PM Closed

Location

Photos 6

Reviews 8

Anna Steeves

My experience from the front office reception (Valerie) to the man that fixed my vehicle and Jim that kept me up to date with everything throughout my vehicles journey of getting fixed after a car accident was terrific. Valerie was so sweet over the phone and made sure to know I understood how things would work or be done prior to me even choosing them as the body shop (because of my initial conversation with Valerie, I chose them). They were all absolutely so kind and sweet, but I was still nervous on how my vehicle would be fixed and the final outcome because of previous experiences. Let me just say, not only did it exceed my expectations but they took extra steps to ensure that my car was returned to me BETTER than it was prior to the accident. It definitely looks newer! I will definitely be coming here for any issues I have with the car and I will highly recommend others to come here. I understand that people are very upset and on edge when they have no choice but to take their car to a body shop but stop releasing all the anger on the people there. They are very hard workers, genuinely kind and go out of their way to make sure you leave happy. Jim asked my preferred communication method and I gave my email address and he emailed me through every step my car went through from taking it apart to the paint department and putting it back together. I myself worked in customer service for years and customers need to understand that there are hundreds of other vehicles waiting to be fixed with all kinds of problems and everyone that comes in is usually in a foul mood that they have to deal with. Let them do what they do best, fix whatever happened to your car.

David Sieracki

My 13 year old sports car was in need of some bodywork and a new paint job after two hit-and-run accidents in the space of a few weeks. The good: they did excellent work. The car looks like it is brand new. The final bill was exactly the same as their estimate when I dropped the car off, which is a difficult thing to do with a job as complex as this one. They fixed some incipient rust that had gone undetected without any extra charge. The guy working on my car was enthusiastic, and really seemed to care about the results. They are apparently trusted by insurance companies, because their estimate was accepted without question. The bad: Their initial estimated time of completion was 3 weeks. I have a second vehicle, and this was a complex job ($9000 and change), so that came as no surprise. I was prepared for a month, or even 6 weeks. The job ended up taking 11 weeks. Phone call inquiries went unanswered, so I took to stopping by periodically to check on progress. But week after week I was told it would be "another week or two". Communications and time management are just not their forte. Bottom line: If you want it done quick, there might be a better choice out there. If you want it done right, and you are not under a tight time constraint, this is the place.

Anonymous User

I was forced to use this body shop for reasons beyond the scope of this review. It hasnt been a very good experience. Their hours are extremely inflexible as they are only open on business days. It took me over two weeks to find time off of work to get the car to the shop in the first place. I was originally told the car would be ready on a Friday. I called Friday morning to confirm the car was ready so I could make arrangements to leave work early (the shop closes at 5:30). They said the car was not ready, but they would call me back within a half hour to let me know if I could pick up the car. An hour went by without a call. I called again, and got the same spiel. Two more hours went by without a call back. When I called for the third time, I was told that all the people who knew whether the car was ready was out to lunch and would be back in 45 minutes. Four hours after my first call, they still wont even call me back to confirm that the car wont be ready today. It doesnt even matter at this point it because its too late to make arrangements to leave work early.

Phoenix H

Just had an autobody repair done here for a double-fist sized puncture above the rear taillight and some deep scratches along the right side of the vehicle. Insurance paid for it, and Farrish made the car look as good as new. Thats what you expect from a repair shop, though. What I didnt expect, and was so pleased about, was the great customer service, professionalism, and friendliness of everyone on the phone and in person every time we called or came in. We received follow up calls to make sure we were in the loop, the car was ready earlier than they said it was going to be, they vacuumed out the interior, and helped me transfer my belongings from the rental to my own vehicle when I was picking up. Icing on the cake - they allowed me to leave the rental so Enterprise could come pick it up on property, AND I received a followup call asking if I was 100% satisfied with the work, the next day. I highly recommend this shop, they obviously take great pride in their work and it shows.

William Valletta

Scheduled an appointment here for rear end collision estimate through USAA and someone dropped the ball. Took off work because I was told by USAA to bring my car here. Shop says there is no record, usaa says they are lying. Waste of time.

Lisa Stevenson

We love the staff! Kevin, Tony, Valery and Debbie, Are always so help full. We would recommend taking your vehicle to them. Great service and Great people.

charlie fowler

The service here for an auto claim was streamlined and easy. The staff was friendly and helpful too. Clean waiting area and bathroom were a plus also.

Elizabeth Sarkady

Best gas station bathroom in the state. No lie.