Jim McKay Chevrolet

Reviews 3

JI

Jim Hennessey

I got a quote from Abel over the phone for $130 to change and reprogram my ECM, and they finished the work in 40 minutes. Then I was handed the bill for $277. When I asked, Abel explained that the part change (5 minutes, literally) was $130 and the programming (35 minutes) was an additional $130. What a ripoff!!! Worse yet, it turns out that the tech did not disconnect the battery prior to changing the ECU, causing the fuel gauge to read incorrectly. After calling Abel about this, his reply was that I must have something else wrong with the truck and he would be happy to look at for me for an additional $130. The following morning, I disconnected the battery, disconnected the ECM and left it sit for 10 minutes. When I reconnected the ECM and battery, everything worked normally. I recommend avoiding this place at any cost since I am sure I am not the first to get this bait and switch quote. BBB is my next stop after here. After attempting to follow-up with Frank, the Service Manager, for 4 days, his explanation was that I didnt know what I was talking about since Abel had quoted me $260 and Abels witness to this was the Service Tech. I asked if it was possible that both of them might be colluding, and he responded that it was impossible since neither of them would lie despite both of them benefitting from additional money charged to me. I also asked about the time required to change the part and do the reprogramming, and he replied that changing the ECM takes an hour since there are a lot of other things that have to be done. I asked about why the entire job only took 40 minutes, and he stated that since it was a Master Technician that the part change and programming took less time. I questioned how a Master Tech could make the programming go faster and Frank avoided answering the question. I also described how it took me less than 3 minutes to do the part change *correctly* to fix their mistake that caused the fuel gauge problem, and he responded that I should have brought the truck back in and had them do the work despite Abel having lied to me. He also stated that all of my experience is normal for Jim McKay Chevrolet, that they had been working this way for years and doing just fine. It took a couple days to catch up with Elia, the General Manager, and the result was surprising but not unexpected. Of course, his employee Abel is an "ideal employee, etc, etc, etc" and would never lie. He pointed out that I did sign the repair order, and I admitted that I should have read it more closely instead of having trusted him to have entered what he promised. Heres where it got surprising. Elia tried to sell me a new truck using "magic math". That is, he used the sales con that when you buy one at $40,000 and pay for it for 2 years and only lose $6000 in value that you are actually only paying $175/month, not the $600/month that you actually pay. At least now I see that the lack of integrity is actually applicable at the entire dealership, not just within the Service Department. Although he graciously offered a $130 credit for future service, why would anyone take their vehicle in for a service knowing the likelihood that they will lie about what is actually needed and what it will cost will likely be a lie? Fool me once, shame on you; fool me twice, shame on me. Save yourself the hassle, and your wallet, and go anywhere but here.

ST

Stephen M

Their services department doesnt know what it is doing... Took my TrailBlazer in last December since it was having issues with making power. As the RPMs rose, the power would drop off until it got to the point where there was no further acceleration until I let off the gas and let it shift to the next gear, then it would do it all over again in that gear. Two main things run through a vehicles system: air and gas. One of those was clearly having the flow partially blocked somewhere since the vehicle worked fine at lower RPMs and then died off as the RPMs got higher and the vehicle needs more air and gas. I did all I could myself and ended up bringing it to Jim McKay. They hooked it up and ran diagnostics. They said it passed the exhaust back pressure test and they wanted to replace the entire transmission for $5k. Sorry, but thats clearly not the problem at all (the transmission was working fine), and the vehicle is only worth around $5k anyways. Either you didnt test drive the vehicle like you said you did, didnt actually do a back pressure test, or the person who performed the tests was incompetent. Told them to put the vehicle back together, picked my TrailBlazer up, paid them over $500 for the "services" performed, and immediately took it to another place. Someone over at the shop also greatly overfilled the engine coolant reservoir (all the way to the top while cold) which was leaking out everywhere once I got the vehicle back and it got up to temperature. The new place I took it to also did an exhaust back pressure test and it failed horribly. They took off the catalytic converter and found that it had collapsed inside and about 50% of it was blocked. Replaced it and the vehicle works great again! How about that, something was blocking the system like I said. So I called Jim McKay up and asked to know how it could have possibly passed the exhaust back pressure test, and if I could get my money back. They beat around the bush and eventually just stopped responding to me entirely. My family has purchased 3 vehicles from you, taken our vehicles in for servicing many times before, and this is how you treat me?! Just informing you that we will not be purchasing anything from you or recommending your services to friends ever again! Sad that you would rather lose all our trust completely than give me my $507 back and admit you messed up. Dont take your vehicle in to their services department.

JE

Jessica Burke

I could not be more happier with the service I received this past Friday at Jim McKay in Fairfax. My car was recently totaled and I have been without transportation since June. While still awaiting for insurance to settle my claim, I could not wait any longer to get a car. Since already having a current auto loan still open (pending settlement) and having poor credit, I was hesitant about trying to get a new car. I told them up front I did not have much money for a down payment, my credit stinks, and I already had an open auto loan (just in case they wanted to say "Look lady, get your life together first and then come back to see us) LOL. I was referred to Jim McKay by someone I know who recently purchased a new car and was very happy with the service he received from them. To make a long story short, I am so blessed to have found these guys at Jim McKay. I was helped by Demetrius and Jonathan who worked together to help me drive away in my brand new 2016 Chevy Sonic. Words can not describe how happy I am to finally have a car again. I didnt think I would ever have a new car again because of my financial background, but these guys made sure it happened. This experience has eliminated so much stress in my life. I have two little boys ages 7 & 5 who are in love with mommies new car. I am blessed to have a brand new reliable car and I am blessed to have found these gentlemen at Jim McKay. I wish I could remember everyones name there that helped me out, so that I could mention them but unfortunately I dont recall the names of everyone. Once I purchased my car a gentlemen literally sat in the car with me and took the time to explain what everything on the dashboard means, how my touchscreen audio and blue-tooth features ETC. works, and he even assisted me with setting up my on-star and downloading the "MyChevy" app on my phone. They made sure I was able to drive away with all of my questions and concerns addressed! I could keep going on how awesome my experience was but I will just stop here. Definitely will be a returning customer!

Other organizations