Tires Plus

Address:	8217 Lee Hwy, Fairfax, VA 22031, USA
Phone:	+1 703-835-9581
Site:	local.tiresplus.com
Rating:	2.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 19

Reviews 8

Kwong Han Hii

I called this morning to make an oil change appointment and the person told me it would take less than 30 minutes. The appointment was confirmed to be at 11am. When I reach the store at 11am, the store manager was at the front desk. I told him I have an appointment for oil change and showed him an online promotion coupon. He said I will have to wait 3.5 hours before they can service my car. I re-assured that I have an appointment at 11am. He replied "you can wait or you can go somewhere else!" So, I asked if I can leave my car here for the oil change, and I go next door to do some shopping and come back. He insists that I have to stay there with the car for 3.5 hours until the oil change is done! I said I really like to have the oil change done. I understand if you guys are busy. I can pay first and leave the car and key and come back as soon as you call me. He replied, it is store policy, you have to wait here in person. So, I walked away. while I was in parking lot, a mechanic came forward and ask if I was waiting for my car. I said no, the store manager told me I have to wait 3.5hours for oil chhange. I asked if the mechanic was busy, he said no. I asked why I need to wait 3.5 hours? he said probably the manager does not want to honor the coupon I presented. At least he was free to stand there and chit chat with me. I dont see why I need to wait for 3.5 hours. I am glad to see all these 1-star, 2-star review. at least I am not the only one who complain... lol. Sorry tires plus, you will not make a cent of business with me today or in the future.

Jeff Knipstein

Awful. Got 4 new Firestone tires from this place less than 5 months ago. Two of the tires have already had issues -- one was a broken stem that was a manufacturing defect (that, initially, a Firestone shop employee told me wasnt covered by warranty), the other was now a leak around the TPMS sensor. The guy today at Tires Plus explained that the leak was a manufacturing issue with my car and not anything to do with the tire installation or product quality, therefore wouldnt actually be covered under warranty. Oh, and the indicator on my dashboard still says the tire is flat, likely thanks to the shops inability to reconnect the TPMS sensor once the defective leak was repaired. This is the third set of tires Ive had on this car and have never had these issues with the sensor system, so no, I dont think its my cars fault. It took nearly 2 hours for that service today -- and I had an appointment.

John Wells

I took my 2005 Honda Civic Si in for a wheel alignment. They said that the right side suspension was loose and wouldnt work on the car because it was an aftermarket part. Its aftermarket because the car is 11 years old and made in Swinden, England and you cant buy the original oem shocks. Wouldnt even look to tell me what the problem is. Well I did take a look and its wasnt the new coilovers that was installed. Its the the inner tie rod and lower ball joint that are worn, which arent aftermarket. So my complaint is know your trade, if you dont know enough about cars, why have a shop. If you cant figure out what component is bad, than you should hire better mechanics. Just saying its aftermarket coilovers, and you cant troubleshoot the problem is a lame excuse. I use to take my cars to this shop very frequently. However lately there quality of service has gone down.

Chandra Hosamane

I went down to the Merrifield store last night to replace all 4 tires. They had 3 additional pieces added to my invoice and the sales guy wanted me to sign it without any explanations; 1. Lifetime alignment 2. Lifetime new tire wheel balance 3. Lifetime road hazard coverage. Total additional charge of $300+ on top of the usual tire and installation costs. When I asked him what the other charges are for? the guy who looked like a owner/Manager started arguing with me and my girl friend and kept saying "Were looking out for you ..." .. sure, he was looking our for my wallet alright. They explained the wheel balance and when I asked them to remove road hazard coverage, he kept arguing to keep it on. I feel like I should have refused the life time service crap. I dont trust these guys. We recommend anyone going down here to stay away from their high pressure

Anonymous User

2012 updated review: since i had a good experience before, i went back. this time they tried to scam me. offering unessesary repairs that cost more than $2000! i got a second opinion somewhere else, and all i needed was the a repair less than $200! first review: i went to get my tires change. i went there 3 different times in order to get the discounts(2 coupons and a offer) in less than 1 month. they even suggested to open a credit card to get an additional 10% off and in order to budget my expenses with them with 0% apr for 6 months and warned me of the 22% interest after that(and cancel it). i felt that they were on my side to save money. their customer service was very friendly. with any car fixtures even with appt., it is expected to be a couple hours, therefore i have no complaints for waiting.

Ben Hurwitz

Went in for front brake pads and rotors. Service was friendly, quick, and a pretty good price. When I was ready to pay, they told me that I also needed rear pads and rotors. Since I just had my rear pads replaced three months prior I told them this wasnt right and asked to speak with the mechanic. The manager led me to a 17 year old kid who wouldnt look me in the eye and kept looking at his boss as he explained that the corrosion on my rotors had worn down my pads. I didnt believe him so I just paid for the fronts and went down the street to another mechanic who confirmed that my rear pads looked brand new and my rotors were fine. This was the most blatant scam that an auto shop ever tried to pull on me.

Anonymous User

Purchased (foolishly) lifetime allignment service. Took it in and was told I needed inner and outer tie rods first -- "cheap" for $350. I instead picked up the car to take to my regular mechanic. Tires Plus manager dissed my mechanic for not noticing such a bad situation. I checked with my regular mechanic who determined that the tie rods were not loose at all. Took it back to Tires Plus who then said really it was that the adjusting nut was frozen; not that the tie rods were worn. I checked parts prices and both inner and outer rods together cost $80. Thats a lot of labor cost. I think Ill use another shop for real maintenance. I like my tires, though...

Nick S

Girlfriend took car in for tire replacement, which they did fine, no problem. However, when she went in to pick up the car they said her battery was bad and that they had to jump the car to drive it into the service bay. I had personally driven the car many times leading up to the appointment, and had started it in the dead of winter after sitting unused over a weekend, with NO issues whatsoever. I told her to decline the request for a new battery, and we continued to use the car for months on the "bad" battery without the slightest of issues. If going here be wary of being scared or otherwise coerced into "extras".