Milex Complete Auto Care

100 Bucheimer Rd Suite A, Frederick, MD 21701, USA

Address:	100 Bucheimer Rd Suite A, Frederick, MD 21701, USA
Phone:	+1 301-662-4028
Site:	milexoffrederick.com
Rating:	4.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–2PM Closed

Location

Photos 26

Reviews 6

Danny Rodriguez

Run, dont walk away from this place. You are guaranteed to be hit with unnecessary work from this place. I just moved to Maryland and needed a state inspection prior to completing my registration. I called ahead for the state inspection and they said Id be able to get in the same day but I would have to drop it off, so I did. At the end of the day they came back with a $1600 quote to do the "needed repairs" to pass inspection. So I asked for a list of fail points, paid the $100 for the failed inspection and took my car. Upon reviewing the quote it became obvious that this place is price gouging its clients. Now to be fair their hourly labor rate is average for this above average area at $100/hr. What was really surprising was the fact that they were trying to charge $645 in parts that after a simple google search I found from multiple reputable dealers starting at $153!! I understand that companies need to make some money but a 400+% mark up is ridiculous. If this was the only issue maybe I would have given the place 3 stars but theres more... What the establishment didnt realize was that I had worked as a mechanic in the Marine Corps and I have a friend with a shop so I took the car to his shop to do the work on the vehicle myself. Not to delve too deeply into the technical the issues, they found suspension issues that caused me to fail along with some light bulbs that were "out" and the emergency break not holding. As soon as I got under the vehicle I could easily see that the fog light they deemed out was simply hanging out of the socket, something anyone could have easily seen had they been looking at the suspension, but they just wanted to add to the ticket. They also quoted $148 in labor to adjust the emergency break. I ask anyone to google what it takes to do that adjustment...a flat head screwdriver is all you need and in many cases (mine included) you can adjust it while sitting in the drivers seat in 30 seconds. Google it and you will see I am not exaggerating. Again if this was the end of the issues I may have given the place 2 stars...but theres more!!! So after I finished all the required repairs I still had to bring it back to Milex to get reinspected. When I brought the car back in they seemed surprised that all the work got done and all they needed to do was the re-inspection. But I also asked them to do an alignment and oil change to give them a little additional business because even after all their shadiness I still wanted to throw them some money for their time. I dropped the car off at 9 am and at 4:30 pm I had still not heard from them. I called and they let me know that my car failed inspection but only because of the Emergency break not holding, but were able to do the alignment and oil change no problem!! That was the last straw!!! I have multiple witnesses who watched us test the E break the previous night with no issues but all of the sudden it wasnt working again!!! BS!! When I confronted the desk guy Steve he asked why I even brought it back to them to do the alignment and oil change, that it was "a slap in the face" to the mechanics in the back that I didnt want to pay the 400% mark up, I couldnt believe that was his response. The truth is they failed the vehicle for something that shouldnt have failed because they were pissed I didnt pay their outrageous prices. 50% of something would have been better than 100% of nothing which is all the business they are ever getting from me again, nothing!! Hopefully this review will help some people avoid getting ripped off by this shady mechanic.

The Castro

Ive been going to Albert (owner/mechanic) and Milex for years. I used to only use him for tires since I owned Volvos and went to a friend of his for Volvo work. After I bought a Bronco though I take it to him exclusively to work on unless Im out of the state. Milexs people are good at their job and have no problem just taking a look at things and letting your know whats going on without the pressure of making it seem like every little thing is life threatening or worrying. Most recently, last weekend in fact, I got an alignment and balancing done on my moms Volvo; that car was shaking when ever you hit the brakes. The last place she took it to did an awful job on it. Milex got me back on the road in about an hour and the car drives smooth as glass. I usually tell my friends to take their car to Milex because I know the work is quality and the prices are fair. Stop by, let them know my review sent you, and get that check engine light checked out.

Gary Burgner

I am writing this review on behalf of my boss who just phoned me and told me a most incredible story. On a Saturday at 2 pm my boss broke down with his 2005 Mercedes 320 CLK far from home in NJ. These people performed a MIRACLE and worked beyond normal hours to fix a totally complicated electrical problem on his car. He reported that while he waited he was given a private waiting room with a TV, Coffee, immaculate shop, bathroom.....and he was so moved by how these people treated him he insisted I post this immediately. They fixed his car (several hours with multiple mechanics) and he made it home safely 300 miles away. He hugged the owner and was literally moved emotionally. (his words). He said "Praise the Lord for people like this, they went soooooooo far beyond the call of duty I have no words.".

Becky R.

Taking my car to Milex in Frederick was the best decision Ive made in months! Id been having problems with a leak that had cropped up suddenly, and another repair shop had suggested lots of expensive testing that just didnt seem reasonable. I brought my car to Milex based on the great reviews from other customers, and Im so glad I did! They found and fixed the problem right away, which the other shop should have easily been able to do. Milex took care of my car in such an honest and straight-forward manner, and I am so grateful! In addition to being honest, the people there are super nice, plus their rates are very fair. I will definitely be taking my car to Milex from now on.

Zane Dunn

Got a call saying the car was fixed, paid the $736 and the car(same issues they said they fixed)broke down before it made it out of their parking lot. Returned to the counter, said that was not the problem, please undo what you did and try again. Basically told no, we did the wrong work but you still have to pay for it. All in all they work off guess work at your expense, poor business practice. There are much better places in Frederick to have your work done by professionals. Rude, unprofessional and not qualified to work on vehicles obviously, it was a 1989 Beretta, a kindergarten car for any real mechanic. AVOID this business.

Jessica Barnhouse

Milex has the most hard working people. They are always helpful and kind. They treat you like family. The best prices anywhere in Frederick. I tell everyone to go to MILEX ! They are honest. They wont try to pull a fast one over on you. I went to another place before Milex and they told me I needed this and that. They wanted to charge me $ 500. I went to Milex and they told me I did not need all the work the other company said. Plus they were over charging me. Milex fixed my blazer at half the price of the other company. Milex is my home away from home. LOL. Keep up the GREAT WORK!! Jessica Bielata