Address: | 6381 Rolling Rd, Springfield, VA 22152, USA |
Phone: | +1 703-569-9233 |
Site: | sunoco.com |
Rating: | 3.7 |
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Jake Aplanalp
I brought my van to their shop 10 times over a 5 week period to get my A/C fixed, and they never got it completely right. They would tell me it was fixed, but it clearly was not – even the shop manager finally agreed with me when I sat in the parking lot for 15 minutes with my van idling to show him the A/C wasn’t working after my 7th visit. Ill be taking it to another shop on Monday to get the job done. I believe the Sunoco Rolling Road team truly tried, but ultimately couldnt do it. I would not have kept coming back, except that I had already spent $2000+ with them and hoped they could do it without me needing to spend more money with another mechanic. To their credit, they started trying different repair attempts at no cost to me, but I wish at some point they would have just admitted they didn’t know what the problem was and refunded me a portion of my money so I could get it done elsewhere. I asked about that option, but they declined. It would have saved them seeing my van repeatedly, and would’ve saved me 10 visits to their shop. The last straw was picking up my van after the 10th visit (still not fixed) and the desk clerk not being able to find my keys for 15 minutes. I think I was a pretty patient and reasonable customer - most would not have let them try to do this as long as I did without demanding money back or getting very angry. I believe they are all probably very nice people, but unfortunately they didnt show me that they are knowledgeable and skilled mechanics.
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Nazif Niazi
Do Not take your car at this location. The owner who is also the manager, is ripping off the people. I took my car at this location which is on the intersection of Rolling Rd and Old Keen Mill Rd in West Springfield to fix the brakes. They guy charged me $800 and gave me a flyer that says he warranties his work for 24000 miles and if anything happens to his work within that range, he will fix it at no cost. Unfortunately after driving my car for around 4000 miles, my car started to have the same brake issue. I took the car back to him to get it fixed for No extra cost because it is still under the warranty, the owner/manager refused to fix my car at no cost. He claimed that I am the most aggressive driver among his customers and my style of driving could be the reason why my car is having the same issue after driving for 4000 miles. He has no idea about my driving style at all. He is just guessing this to defend his faulty work. He also caused me to not work for one day because he kept my car at his shop the whole day. I took my car to another location to fix the same issue and I paid $450 out of pocket. He is ripping the people off and is doing business unethically in the state of Virginia. Terrible person and a terrible place to fix your car at. Total rip off. Just stay away from this location.
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Susan Plummer
I have been going to this Sunoco for years for service. The owner and all the service techinicians have always been professional and friendly. I have my favorite technician but i wont disclose who that is here, but they always take the time to describe what repairs are necessary and discuss the preventive maintenance of my car so I can stay atop of my vehicles health. I have the utmost confidence my vehicle is being well taken care of when visiting this Sunoco.
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Dan T
Rolling Road Sunoco took very good care of me! Highly reccomended, as soon as I went in with my issue of brakes and tires, the cashier got the service manager right away for me and took my vehicle in for a diagnostic. I quickly got my estimated which was significantly less than all the other shops that quoted me around. Work was done fast and promptly. For any service needs I will always be back, 5 Stars for quality, speed and service!
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Mary Edwards
I really recommend Rolling Road Sunoco. The staff is very friendly and professional. They are thorough in their assessment of my vehicle, and look for the most economical way to make the repair. I will definitely use them again. T.J. Gonzales, the service manager, takes time to patiently explain each repair and the various options for doing it, which I greatly appreciate.
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Anonymous User
Out of the 5 gas stations at the intersection of Old Keene Mill and Rolling Rd. this one is usually the least expensive. In addition it is 1 of 2 out of the 5 that has a vacuum and it is $1.50 compared to the Shell where it is $2. The vacuum also seemed to last quite a long time. I had enough time to do pretty much the entire car pretty thoroughly.
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jee lee
Front desk is very polite. Service was fast. The three stars is because when I arrived the Asian emissions technician was on a personal phone call for a bit. I waited politely and his greeting was do you need something. Uuuuh, yeah! I dont hang around emissions stations for fun.
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GV Woodstock
Had a minor tuneup and a few coil packs changed. Compared price charged for coil pack by this SUNOCO dealer to NAPA retail prices. This SUNOCO dealer charged double over retail. I will never go back to this station for maintenance. Way overpriced.
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Zhao Liu
I use this place for VA station inspections and emissions tests. The staff is very friendly and they allow me to watch while they do their work. I like the relaxed feeling while get my stuff done.
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daniel bickert
I have been going to this station for over 20 years. The service is the best and first rate. The staff are very frendly and helpful, and put your intrest first. Thank you. Mr. Bickert
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Cathy Baumbusch
I go here often because it is so convenient to my house. They have always been able to squeeze me in when I needed some minor work. They have always been very nice.
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Zachary Pratt
This station is full of nice people helpful mechanics and just a great place to go for routine maintenance
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Sean Meiller
Very conveniently located and usually has cheaper gas than the stations just up the corner
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Susie Boenau Almquist
Great service and very conscientious to customers..
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FM Z
Great service, and very fair.
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Riyan M
Quick and efficient service.