Forza Automotive of Fredericksburg

435 Ferry Rd, Fredericksburg, VA 22405, USA

Address:	435 Ferry Rd, Fredericksburg, VA 22405, USA
Phone:	+1 540-645-5694
Site:	forzaautorepair.com
Rating:	4.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–1PM Closed

Location

Photos 22

Reviews 7

eodiver88

Having purchased a used Jaguar XK, I needed an oil change and baseline inspection. Contacted Forza and spoke to "Nick" who advised me for that service it would be $122.50. A few days later, I showed up for my "appointment" (which I was later told they dont take appointments) and was disheartened to see the most disheveled looking automotive service center ever witnessed. I can understand automotive garages to not be the cleanest and squared away working environments however tools, trash, full fluid containers, and old disassembled cars were all about the place in complete disarray. As noted, you dont get a second chance to make a good first impression, and this customer was NOT impressed. The mechanic who worked on my car was knowledgeable about the basics of this particular car model but little more. Forza knew well in advance that there was this specific car coming in for an oil change, however they failed to have any oil filters in stock for this specific car so I waited for over ninety minutes for the filter to be delivered only to be advised by the "Bookkeeper" (didnt catch her name) that the filter was $57 and therefore she had to charge me $192.00 for the service. After I had told her of my detailed conversation with "Nick", she rudely said that they will put my old oil back into my car and that I could go elsewhere. Knowing that what she said may have crossed the line for defining what is proper customer service and interface, she relented and only charged me $164 for service that should have only cost $122.50. Everything I have written in this review is 100 percent accurate, therefore my strongest recommendation for this shop...GO ELSEWHERE, DO NOT TAKE YOUR CAR TO FORZA.

Edward Little

We took our 2008 Jaguar Vanden Plas to due to an air suspension fault indictor. The front air springs were leaking. We had asked other non Jaguar auto shops if they could do the job and they all said they did not have the necessary tools to get the job done. I asked Forza specifically if they had the tools to get the job done and they told me they did even after I had explained what the other shops had said. They “fixed” the car and less than 10 miles down the road the fault indicator came back on. When we took it back they explained that they did not have the necessary tools to reprogram the Jaguar computer. When I reminded them that they said they had the tools the first excuse was “they couldn’t know it would need to be reprogramed”. But they “routinely work on Jaguars” so how could that be? They don’t work on Jaguar suspensions routinely. Wouldn’t a good shop do their homework to figure out what was required before they started a job they hadn’t done before? Then I asked if they had used OEM parts. Answer, no you didn’t ask us to. They didn’t ask us if we wanted OEM parts but we informed them we were trying to have this covered by the warranty. How many warranties cover non OEM parts? Not to mention this could be another reason why the fault indicator stays on. Is a job done if the indicator light remains on? Maybe we just had marks written across our foreheads when we walked in. Do yourself and stay clear of this establishment.

Anonymous User

Cant tell you how unhappy we are with this place!! We had our car delivered to the shop for a diagnostic assessment. They first could not do it because they said it needed a battery and they did not have one, so one was ordered. Then they said fuel pump was bad and one was ordered, and that was just so they could diagnose it.. ok all fine, but we must add that we had to constantly call them for updates and tried every time to get a price for shop hours and parts. Got the run around by manager Paul with the " He will call you with that" and never would.. Then came the list of other things the car needed. My husband was told of the parts but again never given the price for repair or for the individual parts. *Then when we finally had had enough we again got shafted when the final bill was tallied and there was a $421.00 part there that we had NEVER been told about... well needless to say the car was paid for and we find out when we get home that our passenger window is not working. So close to $2000 later I can say this place is a rip off. They need better management and customer service. Tons of excuses and no regard for the client... I have reported them to BBB and will continue to review them as often as possible..BEWARE!!!

Webb Moncure

Great folks, and they know their cars. Certainly I dont agree with the comments about Paul - hes an extremely experienced gentleman who has a great deal of hands on knowledge about automotive mechanical work, and his passion is his work in many ways from what I can tell. The waiting room is a pleasant upgrade from the experiences of past generations of ownership at this location. The televisions, the magazines (they actually had a stack of Economists), the place in general has an excellent atmosphere and they have extremely competitive rates for European cars if youve had any experience at dealerships or even others shops specializing in late model European cars. Ill see how the work I have done goes - but I have a great degree of confidence that the team of experts at Forza will get the job done right.

jon dachos

Spent just under 9K from Dec 2014 to August 2015. Numerous issues to getting the interior done on a 1965 White 356C Porsche. Never once heard back from owner when trying to obtain assistance in the QA of their restoration. Its Nov 22, 2015 and the drive seat has fallen apart - less than 3 months after work was done. Additionally, the interior roof lining has opened up. Im writing a formal BBA note on lack of warranty, quality and attention to a customers needs. Avoid this shop at all costs. Update. May 2016. Took car to Richmond Dealer who showed me the shoddy work that included staples in back seat to holes drilled through body structure of car to hold new seat belts firmly. They ruined my interior and now I have to start over

Cathy Coleman

These NEW owners of Forza Auto are Great. I moved here from California and did not know where to take my Range Rover. I did not want to take it to Alexandria or Richmond for service & repairs. I found them off google and wasnt sure I wanted to take my car there because of reviews about the PREVIOUS owner. Glad I gave them a shot because I will not go anywhere else. John & Mike have gone above & beyond to help me with repairs and service each time I have been in there. I drop my car off & they have given me a ride to work. They take time to research the best prices for me & explain each and anything that I ask about my car. I am super happy & comfortable that I have found some Honest guys to help me maintain my car.

Craig Simmons

I believed most of the reviews, but what I found was that overall they do not play attention to details. This is displayed in the customer service and actually doing what the customer desires. It feels like they want to do what they desire instead. Most people do not want their vehicle done quickly if it only means that it has to be returned for additional services.