AAA Norfolk Car Care Center

5732 E Virginia Beach Blvd, Norfolk, VA 23502, USA

Address:	5732 E Virginia Beach Blvd, Norfolk, VA 23502, USA
Phone:	+1 757-963-1222 ext. 1
Site:	aaa.com
Rating:	2.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–4PM Closed

Location

Photos 5

Reviews 4

Chevella Baker

This place is a rip off! PLEASE DO NOT bring your automobile here! I am a 30+ year platinum plus AAA member. I brought my car in for service simlply because the heater was not blowing out hot air. The manager said I needed a new radiator and thermostat the cost would be 1600$. Fine I sucked it up because my truck is 10 years old and had never needed any major repairs. It took over a week to fix but finally the work was done. Well a few weeks later, the heater is still blowing out cool air and NOW there is a antifreeze leak! The original problem was never fixed! I take the truck back and the manager says the radiator was repaired, but the system must have found a NEW way to spring a leak! Mind you, there was NO leak originally! Then he goes on to say it will cost $2000 to repair. So two weeks ago, I paid 1600$ now you want me to pay 2000$ for the SAME problem plus a leak? No way! Then the manager goes on to say I was lucky because the leak was on the outside of the engine. Lucky??? I called the corporate office and am waiting for a call back. I assume they are closed for the holidays. But please DO not waste your money going to this chop shop! The good AAA name is just a front to cover fraudulent, botched work done by con men. You have been warned. I wish I would have read ALL of the bad reviews before going. I will update my post after I contact corporate to see if my issue can be reasonably rectified. To be continued. ***Update: Found out what the REAL problem is. Took my truck to two mechanics, same diagnostic. AAA did put in a new thermostat. But they INSTALLED IT IN INCORRECTLY! Causing a leak in the water line! It was recommended by both servicers I take it back and DEMAND they properly install the thermostat and check the line! P.S. Dont bother calling Bobby, the district manager of the head office, he has not called me back! I called three times. So my next steps are to physically go to the head office, put in a formal complaint, then head to file a report with the BBB if AAA does not offer a alternative solution. I will keep you posted! Learn from my ordeal. Dont take your autos here!

Emily Creasey

Beware of their lies!! I went in for an oil change and state inspection and have no quarrels with the service I received. It was done in a timely manner and they were polite enough. The guy at the front desk told me they had called me several times to try to advise that my car was ready, but I hadnt set up my voicemail so they couldnt leave a message on my cell (even though I had no missed calls....). But heres the kicker. As I was paying, the same guy told me that my serpentine belt was frayed and they recommended I get it replaced. In fact, he printed out a quote sheet totaling nearly $100 for the part and labor.... The next day, my friend and I went to replace my old belt, but its in almost perfect condition! Absolutely no fraying. The guy had completely lied to me. We went ahead and replaced it with a new one (which cost $30 less than what AAA quoted me for the part) and am now keeping the old one as a replacement. That lie shattered my trust in this company as a whole and makes me fear what else they could be lying about to other customers. Its almost like they pulled it out of a hat to determine what they could lie about this time. They took advantage of my being a woman/not knowing about cars, and that infuriates me. Next week, Im dropping by again, Ill ask to speak to the manager, Ill show him/her my old belt, and ask them: "Does this look frayed to you? No? Well then why did your employee(s) tell me so??" So long story short, I dont doubt that they can do an adequate repair job, but DO NOT trust them when it comes to a diagnosis. I expect this sketchy behavior maybe from some lesser known car repair shops, but not a AAA center...

bls001

I wish I could give 100 stars for phenomenal service! Not sure where to start but here goes...I had a flat tire and couldnt get the lug nuts off because the last place that rotated the tires put them on wrong. So I called AAA, and they got there within 15 minutes. Well that service tech couldnt get them off either, so I had to get it towed to the AAA service center because they needed to use a drill gun. The tow truck driver also got there within 15 minutes too, got me there to the service center where I was told by Carter at the front desk, who was amazing by the way, that before they did the work there was a possibility the lug nuts could break and theyd have to put on new ones and a new wheel bearing. I said, ok lets just try to get them off and hopefully they wont break. I overheard Carter tell Joe the mechanic, who was also awesome, to be careful and try his best to get them off without breaking them. Well, they were able to get them off without breaking them, they patched my original tire, did a tire rotation, put air in all my tires, pulled my truck around, handed me my keys, and Carter said with a big smile, "Youre good to go Mr. Skees, no charge!" I literally fell out on the floor! I was like, "Youre kidding!" So because of this amazing service I received, and all done in a timely manner, I had to write a review and thank Carter and Joe at the service center, as well as the guys who came to my house, Michael and....oops, I forgot the other guys name. But Im more than pleased with the service and have to say, "AAA, I applaud you!" :)

Lilah Robles

Its interesting, Ive read the reviews of the people here, and this place has actually always been good to me. I just felt the pricing was a bit off, or that the job couldve been simpler. I was told once that due to a foreign car, the radiator had to be especially replaced with an exact model. I had discussed with other mechanics that this was not true, and that there is no special model radiators, unless it was a car built out of time (1940s below). This was a 1992 model. Being a bit desperate, I went ahead with the new radiator. They did the job very well, I had no radiator problems afterwards, so its not that they dont do the work. Also, they did call me to let me know that the car was ready. Ive heard of some customers not getting phone calls, but theyve always called me. I think all of the guys there do their best to be nice and polite. I cant remember his name, but there was a man working there, and his wife was pregnant, so he apologized to me about possibly taking a little longer to work on my car, but he would insure that the job was done. He called me back, so I returned and he decided, because of the wait, he would charge me half the original bill! And the job was done extremely well! Sadly, I dont think hes there anymore, but the service continued to be helpful to my car. I think they can handle small to medium issues more than extremely huge issues, but its not to say that theyre terrible. Theyve always been honest to me, given me free estimates, and called me for updates or finished work. I would give them a 6/10.