The Maid Crew

2018 N Hamilton St, Richmond, VA 23230, USA

Address:	2018 N Hamilton St, Richmond, VA 23230, USA
Phone:	+1 804-644-6243
Site:	themaidcrew.com
Rating:	4.8
Working:	7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM Closed Closed

Location

Photos 15

Reviews 11

Shana Blakley

I am surprised by all the positive reviews and wonder why I did not receive the same service. I chose Maid Crew because of the google reviews but was completely disappointed. My husband and I just closed on a home and wanted the Maid Crew to clean before move in. It is important to note that there was -nothing in the home- as we had not moved yet. We just wanted a thorough clean after the previous owners had left. However, the Maid Crew did a terrible job. When we came home, we realized there was dog hair all over the floor that sticks to our socks (we dont even have pets!), the window sills and fireplaces were filled with dust and grime, they did not wipe the kitchen down at all as the counters were covered in dust, the windows were not cleaned, the tub was left with dirt inside, all the crown molding in the home had smudges and prints on it... It was to the point where my husband and I couldnt even figure out what they even did! I wrote a terrible review and the Maid Crew did contact us to come out again to "reclean". However, it looked exactly the same as before! I am so very disappointed and dont know why we did not receive the same service as all the reviews. I will note that the staff seemed very nice at least.

Jennifer Gentry

Our first experience with The Maid Crew was wonderful! They cleaned the entirety of our home better than I typically do so it was definitely worth the cost! It was obvious that theyd touched every surface and moved things to fully vaccuum the floors. Our ceiling fans were cleaned and even the dust under our armchairs! We will be doing a biweekly service to maintain the house. I was also pleased to receive a prompt text message (first thing in the AM) to alert me that my service window was changing slightly due to unforseen circumstances. In the end, they were only 15 minutes outside of when I originally expected them but it was nice knowing that they valued my time as well. So far everyone that Ive spoken with has been polite and helpful. I have no reason to believe that this level of service will change and expect future cleanings to be just as great!

Amanda Cinfio

The Maid Crew have helped me out several times over the years. On each occasion either for moving into or out of a house . Last week they came to do a seasonal clean for me. I was delighted to come home and find everything so beautifully clean, and 5 days later it still looks great. I have stainless steel doors on my fridge which get covered in finger marks , and those doors are sparkling. My hardwood floors look great, and my kitchen and bathrooms are also looking great. The cleaning crew are always kind and courteous , and many of them have been with the company a good long time, so they even remember my dog from years ago, and she loves them. I recommended the Maid Crew to my mother a couple of years ago , and she is equally thrilled with them and looks forward to every visit. Call them , you wont regret it.

Allison Snyder

We have been a customer of The Maid Crew for over 3 years. They do a wonderful job and we love coming home to our clean home every other Friday. Here are a few reasons we love this company! 1. Very low turn over with their staff. We have had the same 2 crew members come for almost every single cleaning. 2. They change bed linens and make all beds. I have found most companies charge an extra fee for each bed. The Maid Crew doesnt charge extra and they make arrange stuffed animals in different places in the kids room which makes it fun for the kids. This is a huge plus with 7 kids as you can imagine. 3. Customer Service. The office staff are so attentive to the needs of their customers. They always listen and are quick to find a solution to any issue good or bad. 4. Small local company which is always a plus for us.

Lori Mears

The Maid Crew did a very thorough job for a far more affordable price than most places I have used in the past. I was not able to be there to meet the team for the first time they came to my house, but they seemed to treat my house with great care and respect and I was very happy when I came home! I also loved the text messaging service - they were running late and texted me right away to let me know there was a slight hold up and clarified what time they would be there. Its very comforting to have someone I can trust come into my home - I will definitely be using them again in the future!

susan mack

I am very satisfied with the services of The Maid Crew. They company is in regular contact with me regarding scheduling, satisfaction, etc. All concerns are handled effectively and efficiently. The ladies that clean our home are very good at what they do (and I can be a picky customer!). "Pet peeves" are requested and the ladies make sure that these areas are completed to expectation. It is wonderful to come home from work to a beautifully cleaned home! I would absolutely recommend The Maid Crew to others.

Jonathan Piques

The Maid Crew has done an excellent job with my home, from beginning to end. It was easy to make an appointment, communication was clear around expectations and logistics, they asked plenty of questions about specific aspects of what needed done, they did a terrific, thorough job, and they followed up at the end to let me know they were done and any issues they encountered for when they come back. Ive had many cleaning services over the years, and this experience ranks among the best. Highly recommend.

Jacque Comuzzi

Couldnt be happier! First time user, wish I had done it sooner! Ashley and Jessica were amazingly energetic and friendly. The service they provided made such a difference, I had no idea...it was just amazing. Our main concern was the floors and they worked really hard on them..they look better than ever. I feel better knowing that I will be able to maintain our home better now that I have them doing the deep cleaning on a schedule.

Monica H

The Maid Crew did an okay job with spot cleaning, but as far as a professional service, they did not provide. I noticed later in the evening that not only was my bathtub still dirty, but my bathroom floors were not cleaned as well. I was asked " Did I want my bed made?", like I wanted a clean bedroom without a made bed. The service was hurried and the cleaners rushed to finish ( only spent 30 minutes) in my home.

Marylea Baughan

Maid Crew is the best! On time, and Alexis is the hardest plus best cleaner. I have been using them for almost a year. Both of us are retired and have at this time physical problems, so we have had surgery. I really dont know we would have done without them. When they leave, my home is bright and smelling clean. Believe me when I say what a difference between before and after. NOTE: we have 2 dogs!!!!!!!!

Jenny Riggs

Weve tried four different cleaning companies, and after the Maid Crews visit, we were the most pleased!! I loved that they called on their way over and were punctual. They asked what areas were most important to me -- which Ive never been asked before. My floors and bathrooms were left sparkling! Jessica and Bernadette did a great job! They were blessings to this busy momma.